Iherb Reviews

Name: Iherb
Rating: 2.79

2.8 Rating 361 Reviews

44 %

of reviewers recommend Iherb

Company Reviews

Questions

Metrics

2.8

Based on 361 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Get good discounts when I order more than 1... love the Monk Fruit and it always comes quickly. Very satisfied!”

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Posted 6 months ago

“AWFUL. They CANCEL orders and DELETE accounts with NO EXPLANATION OR REASON. I did nothing but simply try to buy supplements, like a normal person, with my email and card. Their chatbot is useless, and their email support REFUSES to explain why they would do such a thing. Days pass with no meaningful resolution. If anything ever goes wrong on their end, as in this case, their support is nonexistent and completely worthless.”

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Posted 8 months ago

“my first time and everything was great the prices and the discount I received can't wait to get my order!”

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Posted 8 months ago

“Mr. Marvis Y is very helpful in solving my order of short delivery. Thank you.”

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Posted 8 months ago

“excellent”

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Posted 9 months ago

“I have been ordering online from iherb for years. Online store is easy to navigate, fantastic high quality products, amazing prices, fast delivery, prompt and friendly service. Highly recommend”

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Posted 9 months ago

“Easy check out with PayPal”

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Posted 9 months ago

“Ordered from them about 5xs, now. Never any problems. Often has discounts. Price compare w/ Amazon. Usually cheaper, but occasional product costs less there. I initially found Iherb searching for a good price on a couple of products and they had the best. They tend to be to low end on cost and have free shipping over a minimum purchase amount. Currently, a sixty dollar minimum, but always check. If you sign up for emails for the sale and discount alerts, they send a reasonable amount, not over the top! Be sure to create an account. They keep track of purchases, so you can refer back to them when deciding what to order. They will also notify you if something out of stock comes back into stock.”

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Posted 9 months ago

“Good Range”

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Posted 10 months ago

“Love their product Amish spray”

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Posted 10 months ago

“Awesome product I would highly recommend”

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Posted 10 months ago

“I am very happy with the fast delivery and Im always able to find what I need.”

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Posted 10 months ago

“Great products and reasonable prices!”

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Posted 10 months ago

“Zero Star is a lot! They sent me an outdated /expired " Shae Moisture Mango and Carrot Kid shampoo and conditioner " the way that the conditioner is not even coming out of the bottle in any way! When I sent a message to customer service, this is the response I received:::: "We'd like to offer you a refund through store credits as one time courtesy. (( but I should pay for the shipping cost)) In this case, you are under no obligation to return the item. You are free to use this item as you see fit, whether that means enjoying them yourself, sharing them with friends or family, or even donating them to a charitable organization if you wish." ZERO CUSTOMER SERVICE - ZERO REFUND POLICY- ZERO PRODUCT QUALITY (@Shae Moisture Kids Shampoo and Conditioner)”

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Posted 10 months ago

“Always have a great experience with iHerb. Delivery is smooth, seamless and free with a reasonable minimum.”

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Posted 10 months ago

“I absolutely love the iherb app! Thank you for the service you provided me. (-:”

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Posted 11 months ago

“Great selection, easy to find what you want and quick delivery.”

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Posted 11 months ago

“Never had a problem with my orders, products are good. Takes a bit of time to get to nz..but worth the wait for the value”

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Posted 11 months ago

“A product that actually works to relieve joint/arthritis pain. Also, the website is user friendly, even for this old, out of touch boomer!!!”

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Posted 11 months ago

“I have been buying from iHerb for more than 5 years. Never had a problem, except once when I had to return a product back to US and the refund took a bit too long. But in the end it the item was received, and refund was promptly given. This retailer is a 5* experience. Product range is excellent, as it is the shipping. Better than many local retailers.”

Helpful Report

Posted 11 months ago

Iherb is rated 2.8 based on 361 reviews