Iherb Reviews

Name: Iherb
Rating: 2.79

2.8 Rating 361 Reviews

44 %

of reviewers recommend Iherb

Company Reviews

Questions

Metrics

2.8

Based on 361 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iherb is a great company which does deserve a five star rating. However I do not like the company laser ship they use for deliveries. Laser ship does not knock. They just placed the shipment in front of the door and leave. Vitamins are heat sensitive and should not be sitting out in the Sun of 92° for hours. I don't understand why lasership does not put it inside my carport where it's shady. Once I stood in the door waiting for delivery man to hand the package. Instead he laid on the ground and walked away. I do not believe that the vitamins are any good haven't been exposed to such heat for hours. I herb please look at all the complaints and change carrier. Or give me an option where I can choose UPS or postal.”

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Posted 7 years ago

“Delivery is always fast, loyalty credit for returning customers, quality is excellent.”

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Posted 7 years ago

“Love iHerb - they have a wide range of products which I love. I use them all the time.”

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Posted 7 years ago

“Fast delivery, good prices and great products :)”

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Posted 7 years ago

“Good price for what I ordered, prompt delivery, easy online ordering... will order again from this shop.”

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Posted 7 years ago

“the best online store for natural products”

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Posted 7 years ago

“They have many products that are much cheaper than they would be if I had to by them in Japan. If you follow a few simple rules about the maximum weight of an order and the maximum price, you can usually receive the goods without the need to pay any delivery fees.”

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Posted 7 years ago

“I always want to see detailed product information, for example, ingredients product amount and customer reviews. The website has all of this, I also like that the website is very easy to use. The shipping is really quick and the products are all reasonably priced.”

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Posted 7 years ago

“"5% Off Sitewide + 5% Off your next order code SFT777 Let me summarize my experience : Not only some of the Best prices and selection, but quality (Expiration dates listed, and the freshest I could find. Temperature controlled storage). Free shipping on orders over $40 in the US. International shipping rates very low. Canada in particular can also get free shipping with tracking, or if you select DHL shipping as low as $2.69 plus GST customs prepaid. Very fast delivery, and even with the prepay, prices are better than vendors in Canada with free shipping."”

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Posted 7 years ago

“They got the cheapest delivery from the US to Sweden. Great range of products at good prices”

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Posted 7 years ago

“Beware as their products come from USA there can be customs charges to add on. In my case doubling the price of the product. The product was of good quality.”

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Posted 7 years ago

“Delivery of the goods in short time and the prices of products are good.”

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Posted 7 years ago

“Everything great”

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Posted 7 years ago

“Ease of use of website and quality of product and service”

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Posted 7 years ago

“Todo perfecto.”

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Posted 7 years ago

“Fast shipping Sometimes they don't seal well their products.”

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Posted 7 years ago

“Site easy to navigate. Quick response, although coming from the states should arrive by Wednesday.”

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Posted 7 years ago

“Excellent quality products, competitive prices, cheap shipping and fast shipping also. would use the company again.”

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Posted 7 years ago

“iHerb stocks a very comprehensive line of natural products and supplements. I have become a regular purchaser of some key household and personal items and either that I cannot find where I live (Singapore) or, when I do find them, are exorbitantly expensive. They parcels always arrive during the promised delivery window and if I order above a certain amount, the shipping is free. Other family members also order from iHerb regularly and they're very happy with them as well.”

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Posted 7 years ago

“Efficient and reasonably priced”

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Posted 7 years ago

Iherb is rated 2.8 based on 361 reviews