Iherb Reviews

Name: Iherb
Rating: 2.80

2.8 Rating 364 Reviews

45 %

of reviewers recommend Iherb

Company Reviews

Questions

Metrics

2.8

Based on 364 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Iherb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping takes FOREVER!”

Helpful Report

Posted 2 years ago

“Products are good but I’m always having trouble checking out. Most of the time I spent days to check it out again. Buti keep bouncing o Address confirmation, click. Then Pay click, only to return to my address again, click. Then payment,click. Over n over i have to do this and i get annoyed so i just left all my orders. Can’t seem to place my orders. Love iHerb but this ol orderin is so annoying”

Helpful Report

Posted 4 years ago

“My order showed as delivered all though I never received it. Customer service asks me if I've asked my neighbors for the package. In a 100+ apt complex do you think I'll be going around asking. They refunded the following day $16.85 when I paid them $18.85 for the order. Will not buy from them ever again!”

Helpful Report

Posted 4 years ago

“The items I ordered have all arrived quickly and in good condition. The prices are very competitive. That said, I never order anything that requires a shipping charge and did not do so on any of my orders from iHerb. Nevertheless, I was charged $4.00 for shipping on one when the receipt came. I pointed this out to them in an email, and they said that the cost exceeded that which the carrier permitted. This makes no sense whatsoever. So I pointed this out to them and they said that I had checked the shipping option that had a $4.00 fee connected with it. This is so funny, because they attached a photo of that part of my order and "Free Shipping" was checked. So I pointed this out to them and they said that my order had weighed more than would be approved for free shipping. I had ordered very light items. So I have requested a copy of my whole order and I will be filing a complaint with the authorities about this company. I think that they have someone in a third-world country doing their customer service. The typing is not like I have ever seen in a legit company. Plus, logic and transparency are totally missing -- as is good grammar and spelling. It's a shame that a company has to cut corners where it really matters to customers. I was enjoying the products; but I cannot do business with a company that is dishonest.”

Helpful Report

Posted 4 years ago

Iherb is rated 2.8 based on 364 reviews