Jack Wills Reviews

Name: Jack Wills
Rating: 1.56

1.6 Rating 171 Reviews

12 %

of reviewers recommend Jack Wills

Company Reviews

Questions

Metrics

1.6

Based on 171 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Jack Wills 1 star review on 9th November 2023

Tia Carter

Jack Wills 1 star review on 9th January 2023

Extremely Extremely Disappointed

Jack Wills 1 star review on 7th January 2023

Very Very Disappointed

Jack Wills 1 star review on 6th November 2022

Anonymous

Jack Wills 1 star review on 26th May 2022

Anonymous

Anonymous // 01/01/2019

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“Fast delivery and tracking parcel option”

Helpful Report

Posted 6 years ago

“There were very few people working in the store on a Saturday so there were lots of people waiting to be served.”

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Posted 6 years ago

“I went in on Black Friday and got some excellent deals. However the Taunton store is very small and does not stock a full range of clothes (I had been in a Birmingham store a couple of weeks before). Sale prices are excellent but I can't help thinking their clothes are overpriced anyway!”

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Posted 6 years ago

“Quick response to order, delivery very quick and item well packed.”

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Posted 6 years ago

“Kept me informed of progress. Were very prompt with delivery”

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Posted 7 years ago

“Good selection of clothing. Quality products and good items in the sale”

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Posted 7 years ago

“After I ordered my first items I received an order confirmation and they took the payment but after 2 weeks of not receiving my goods emailed the company to which they were really quick at replying but non of the emails told me much other than they had made an error and my order never went through, tried to order the goods again which half of them were out of stock! So eventually ordered 2 of the items to be told the one which was available of the website he could not guarantee would come as marked as out of stock but he tried to order it anyway hence it didn't come so just received the one item fell the website obviously needs updating more and the service I received was nothing like the service I get when I go to the shop really disappointed in jw online!”

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Posted 7 years ago

“Jack wills has amazing staff members who were always there to help when in need. However, i must say that the clothes were remarkable in everyway, as they were simple and of high quality”

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Posted 7 years ago

“I had been looking to purchase the jeans from the main site and I found the exact pair for a third of the price. The jeans come in a very neat handled delivery bag with Jack Wills printed on it, and the jeans where very neatly folded and where of the highest quality. The jeans are very comfortable, are of the highest quality and I am very happy.”

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Posted 7 years ago

“the process of ordering the products was easy and fast. Looking forward to getting them soon”

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Posted 7 years ago

“Good selection of sizes and quality contemporary clothing.”

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Posted 7 years ago

“Great friendly customer service. very helpful with a return I made and was offered 10% on a jacket I loved but was a little unsure because of price.”

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Posted 7 years ago

“Great clothes, great quality, great service. More of the same please and you have a customer for life!”

Helpful Report

Posted 7 years ago

Jack Wills is rated 1.6 based on 171 reviews