Jack Wills Reviews

“ I have paid £4.99 on £86 order, adult sizes are too small. CS refused to honor free returns and I need to pay additional £4.99. This was my first order and the last from scammers. ”

“ Wouldn’t buy from Jack Wills directly again. Very expensive delivery and returns charges. I return parcels all the time to other stores for free. Ridiculous costs. ”

“ Second issue - The website returns page didn't mention a cost to return so it gave the impression this was free. ”

“ £4.99 for delivery then £4.99 for returns? What a rip off ”

“ Not only do you have to pay an extortionate £5 for delivery and £5 for returns. ”

“ Poor returns policy! I advise to go elsewhere with a better returns policy. I won’t be spending my money with jw again. Thank you ”

“ 99 for all returns. ”

“ JW require you to pay for returns for online orders and dont give option to return in store. ”

“ Silly me, I should have read the returns policy but, like a previous reviewer has said - who these days charges for delivery AND returns - totalling £9! Wouldn't purchase online again. ”

“ Paid for delivery - and then guess what? WE HAVE TO PAY £3.99 to RETURN items. What a rip off!! Never again. We ordered £200 of goods and the sizes weren't right so we returned. When we found out that we had to pay to return some of the items we decided to just get a refund and purchase elsewhere. Who in this day and age CHARGES for DELIVERY AND RETURNS?!? ”