Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,909 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

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“Great watch and better yet, great price 👍”

Helpful Report

Posted 4 years ago

“Not only are the prices extremely good, they ship very fast and you will get your order in only a few days. Items are packed really well. I have purchased over 4 pairs of Ray Ban glasses from them and am always happy”

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Posted 4 years ago

“Great products at amazing prices. Always deal with Ryan in Customer Service. He treats his customers like kings and queens by doing much more than what is required to do his job.”

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Posted 4 years ago

“Ryan did it all.”

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Posted 4 years ago

“I ordered a pair of women's Ray-ban sunglasses for my Mother for Mother's Day. I knew the pair I wanted as they were just like mine so I ordered them from the website. Great price and fast shipping! The glasses were just as expected and she loved them!”

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Posted 4 years ago

“Awful place. The watch stopped working less than a month after purchase. The warranty is awful it takes them several months to fix and the customer service is cruel and incredibly rude. Avoid shopping here at all costs.”

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Posted 4 years ago

“I had a great experience with Joma. I received my Gucci bag 4 days after placing the order. They shipped it out in discreet packaging, which I thought was very considerate seeing as the bag was $1K. I would order from Joma again!”

Helpful Report

Posted 4 years ago

“BROKEN WATCH AND NO RESPONSE OR FOLLOW UP BY JOMAS! Avoid!! I received the watch and immediately realized it seems to be broken. I called customer service; after waiting an inordinate amount of time, finally spoke with someone. She was pleasant but took a long, long time trying to figure out what she could do to help me. Eventually she asked me to send her a video showing the problem. I sent it and asked what next steps are. So far, 2 days later and no follow-up. This is a *very* expensive purchase (for me) and is a graduation gift. I am very disappointed in your response so far and think I may have been totally taken advantage of.”

Helpful Report

Posted 4 years ago

“Im order a watch from 28.12.2019 and im never received cause the stupid service of Jomashop. Till now is 08.05.2020, more than 160 days and 20 emails, my money not still back yet. I need my time for bussines, not for waiting or write email day by day with Joma, Rina or some other stupid guy of them. Its a scam, im ready to tell you about that, if you want to get information, just contact me via facebook, mail or phone. I keep all email from them. Order # M1FT7937”

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Posted 4 years ago

“Beautiful Rado hypercrome woman’s watch. On time delivery . Once it did run an hour ahead of time. I just reset it. Love it.”

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Posted 4 years ago

“I bought a beautiful Rado hyper chrome woman’s white ceramic watch . I paid for 2 day delivery and it arrived as promised. It looks so good. The only problem has been is it ran an hour ahead one time after taking it off for the night .The following morning I just reset it. Not sure if that’s a problem or not. It’s automatic and maybe it’s just getting use to my body movements...the movements wind the watch. I love it anyway it’s a keeper.”

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Posted 4 years ago

“I love the watch that I purchased on your website. The design was beautiful and I got a very good deal. This is the nicest watch that I have ever owned. The delivery came very fast and your company let me know when the order was shipped. I will definitely tell a friend about your company.”

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Posted 4 years ago

“Delivery is taking too long. Been two weeks and haven't received my order or even an estimated date. Please help to expedite if you can. Ordered from Singapore. Hope to receive it soon.”

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Posted 4 years ago

“Everything was great except when the lady in customer service didn't want to take my order over the phone. I thought that was strange since I had just ordered my first watch two days earlier. She finally relented and took my order.”

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Posted 4 years ago

“Jomashop has beautiful supplies! I love this website!”

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Posted 4 years ago

“Quick to ship my Orient Ray II. Watch came in perfect condition with all protective stickers still on and full Orient box, manual, and tags.”

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Posted 4 years ago

“I love this website 🥰🥰”

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Posted 4 years ago

“My first watch order came not working. Unlike other reviewer my experience was top notch. Jomashop sent out a call tag, refunded order. I reordered same watch with no problems. Second watch came perfect. Very pleased with purchase and customer service.”

Helpful Report

Posted 4 years ago

“My Ray-Bans are exactly as described (authentic and brand new), arrived on schedule, and I'm completely satisfied with the purchase.”

Helpful Report

Posted 4 years ago

“I purchase my first watch at Joma on April 4 2020 the watch stop working not even the end of April I emailed several times Like 5 times their customer service no respond what so ever. I took a bite of this watch to have it check by another watch shop locally in my area. And they found battery need replacing. What a sad story battery did not even last a month. I am watch collector that buys watch if I like it. I purchase my second watch from Joma on April 24 2020 I hope this one last. I am no longer nor will buy a watch from this company as they don’t have a good customer service . For me customer service is #1 . They lost me as a excellent watch buyer. Mr Q”

Helpful Report

Posted 4 years ago

Jomashop is rated 3.7 based on 2,909 reviews