Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,908 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,908 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buyers beware, do not purchase!!! Buyers beware, I’m very dissatisfied with Jomashop. I purchased a Preowned Rolex from this company. The watch that arrived had a serial number that was different from the one mentioned on the website. They sent me an older model, different from what was mentioned. Contacted their customer service, they were very rude on resolving the issue and will not refund for return shipping. I had to escalate case on PayPal to resolve issue. Buyers please purchase elsewhere, not a reputable company, they cheat consumers.”

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Posted 2 years ago

“You were fast on your delivery and beautiful service”

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Posted 2 years ago

“Great authentic products at bargain prices. Shipped on time as well .”

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Posted 2 years ago

“Arrived when they said it would and they honor a military discount which is awesome. I will say that I expected papers with the box, but not a deal breaker.”

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Posted 2 years ago

“all ok, correct”

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Posted 2 years ago

“now worries here, 4 days from order to delivery, All as expected. DHL delivery, Watch as decribed”

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Posted 2 years ago

“Thank you Jomashop, the service was excellent and to deliver this Watch in South Africa in such a quick time is beyond what I was expecting”

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Posted 2 years ago

“My first experience with Jomashop. I order a watch as a gift. The item was lost in shipping for more than 10 days, and had not been scanned in 10 days. In addition it missed the intended gift date. I called to receive a refund and/or possibly order another item (the purchased item was sold out), but was told that a refund was not possible. I would have to wait 3 weeks for an inquiry to be done. I understand shipping is some what out of there control, but customers service is not. They lost a potential customer for years to come.”

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Posted 2 years ago

“Still have not received my order. Placed Jan 9th today is Jan 24. Opened claimed and no one knows anything. Will not do business again.”

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Posted 2 years ago

“Worst ever experience!! This company is a liar. Will send you defective products and then will refuse to take the return. Fortunately if they agree to take the return back, you have to pay for the shipping of their defective product. Idk, how they are surviving in the market with such a bad customer service!! The sales and return service team even do not reply when you want to have a justification!”

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Posted 2 years ago

“Terrible as I had to chase after them for two refunds both in excess of $1500, for two watches returned. They acknowledge receipt but never credited my credit card. No way to send them a email regarding this as they do not have a question on their customer service website asking "WHERE IS MY REFUND?"... Also good luck with trying to get customs and taxes refund documents from them, they owe me about $1,000 in documents. Still waiting. No way to send things in writing to them as they want you to call them and wait in the queue. Waste of time. If you value your sanity, do no use them.”

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Posted 2 years ago

“Shipping on time. Frequent email communications. Nice integration with Amazon payment.”

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Posted 2 years ago

“Pricing was fantastic, I found my watch in a so called discount outlet in Australia, after price checking online I purchased the same watch from Jomashop for $169 which also included express shipping from America to Australia, I also saved $430! The quality is absolutely awesome, but what impressed me the most is the delivery time! I ordered from Brooklyn America on Sunday evening and received my watch on Friday morning, I ordered an additional two watches a couple of weeks later and the delivery time again was the same. It is obvious that Jomashop truly care about service, and supply a great quality product at heavily discounted prices, and I would have no hesitation in recommending them to anyone!”

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Posted 2 years ago

“Arrived when they said it would and they honor a military discount which is awesome. I will say that I expected papers with the box, but not a deal breaker. Thanks Joma!”

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Posted 2 years ago

“I ordered a watch in the beginning of December. The description said it will ship in 5 to 7 days. Two weeks later I was still waiting. I was informed at that time that the watch was out of stock but more were coming in. I canceled that order and ordered another watch that said it would ship out right away. Again, two weeks later I was still waiting and when I inquired about it I was again told that this watch was out of stock but more on the way. I finally got the watch and noticed that the manufacturer warranty card was not filled out by the seller. The card must be filled out before the warranty would take affect. I inquired about this and was told that Jomashop would warranty the watch with the same time frame as the manufacturer. They also told me that Jomashop was NOT an authorized retailer (that’s why they didn’t fill out the card). I then asked to get something in writing with my name and all the details (serial number, model number etc) that they would indeed honor the warranty and I got crickets, nothing, no response. Customer service sucks.”

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Posted 2 years ago

“I enjoyed the wide selection available and found the watch I wanted. The watch was packed carefully and delivered promptly. And the watch was everything I expected. I keep a watch now on Jomashop's website and expect to do business again in the future.”

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Posted 2 years ago

“I ordered a $1600 Nomos Orion watch as a wedding present for my fiancé. The delivery company attempted a delivery while I was out of town and, instead of leaving a missed delivery notice, either signed for it themselves or used a signature of someone not at my address. They then left the package outside of my apartment, near the sidewalk, where it was promptly opened and the contents stolen. I came home from out of town to an empty box in the bushes and a shipping receipt crumpled in front of my door. I then emailed Jomashop three times to ask what the process was for filing a claim for a missing package. They never responded. I called their customer service number and sat on hold for 15 minutes before anyone answered. The woman who answered opened a claim with the delivery service without asking me for any information and then insinuated that I had done something wrong and that it was my fault the package was missing. I don’t actually blame Jomashop for the stolen watch but I am very unhappy with their unresponsive customer service, and then the rude, borderline victim blaming that happened during the call. I have no idea if Jomashop is taking this issue seriously and had to file a grievance with my credit card company for any real response. Other retailers with real customer service have gone to bat for me when I’ve encountered delivery issues, even when those issues are beyond their direct control. I’m surprised and disappointed by what I encountered here.”

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Posted 2 years ago

“My order for a lady’s watch came quickly and is exactly what I ordered”

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Posted 2 years ago

“On previous occasions I have bought watches and I have been satisfied. On this occasion I bought perfumes, which was not the best experience, I still have not received information about the shipment of the other items, the entire order was sent in parts, of 1 or 2 perfumes, when I bought 10 in a single order, in addition I used a discount coupon and it turns out that I did not see any discount.”

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Posted 2 years ago

“I have purchased 2 watches from them, all have been timely delivery, quality products in original boxes and packing with excellent price. My go to place when I want to buy a new watch.”

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Posted 2 years ago

Jomashop is rated 3.7 based on 2,908 reviews