Jomashop Reviews

Name: Jomashop
Rating: 3.68

3.7 Rating 3,013 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,013 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 18th March 2025

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased two bottles of my signature perfume, Atelier Clementine California from Jomashop. I usually purchase it from Sephora in store, but the fragrance is no longer sold in the U.S. I was sent either fake or damaged bottles. The packaging was perfect but the scent was no where close. I have a bottle I use everyday and what I received in NO WAY smells anything like the fragrance I purchased at Sephora and have used for years. It actually doesn't smell like perfume at all, just alcohol wipes. When I contacted customer service they said someone on their staff would inspect and smell the product to determine if my complaints were true and I would still be charged for return shipping and for their cost of shopping it to me which was originally free. DON'T BUY PERFUME FROM THEM. There are multiple reviews stating the same, fake or bad product and poor customer service.”

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Posted 1 year ago

“Everything is ok”

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Posted 1 year ago

“I’ve made numerous purchases and I’m totally satisfied with all the watches. I recommended your website to several friends and they are quite happy as well. Many thanks for your service and prompt shipping and support.”

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Posted 1 year ago

“I ordered 2 watches from Jomashop. One of them is the Citizen Promaster Blue Angels with a BLUE face. What I received was the version in BLACK. After speaking with Bibi, I sent pictures of the order showing BLUE & of the watch showing clearly it is BLACK. All I've received so far is an argument. I disputed the charge with my bank & Jomashop switched the picture of the watch on their site to deceive the bank. Luckily I had a picture of the watch when I ordered it.”

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Posted 1 year ago

“Have been a JOMASHOP customer for many years. All items have been delivered in pristine condition, satisfied customer!”

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Posted 1 year ago

“Excelente servicio y productos. Compré 2 relojes orient bambino y llegaron en tiempo y forma”

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Posted 1 year ago

“Everything was very good”

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Posted 1 year ago

“Purchased Gucci horsebit 1955 bucket and attempted to re sell with certification. Counterfeit product. Could not authenticate. Worthless. Jomashop would not help. Selling counterfeit goods.”

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Posted 1 year ago

“Great price on a Rolex Milgauss. Lucky to purchase a week before Rolex discontinued this great watch. Jomashop is always a great place to get watches at a great price. With reliable communications and service after the sale.”

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Posted 1 year ago

“I have had excellent service and genuine products from Jomas shop. Very happy with the pricing and speed of delivery of my purchase. Their items are authentic and well priced. Very happy. Thank you.”

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Posted 1 year ago

“The products were delivered to someone else and never received by me and lost my money.Although upon ordering delivery adress was wrong and delivered to someone else your company didnt help me and told me that it was not your fault”

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Posted 1 year ago

“great price, great quality...smooth transaction!”

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Posted 1 year ago

“I was very pleased with the order that I purchased. Customer services was fabulous and they kept me informed of where my parcel was.The price was was great and my parcel arrived with no problem. The item I purchased was exactly like the photo. Thank you it was a honour to do busy with you and will contact again when I need to buy a special gift!!”

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Posted 1 year ago

“Horrible customer service”

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Posted 1 year ago

“It’s been great. Ordered Hamilton aviation”

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Posted 2 years ago

“Thank you so much 👍👍🙈very good”

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Posted 2 years ago

“Prices are so reasonable , my recent purchases of Georg Jensen mechanical pencil and fountain pain arrived safely and well packed . Shipment is good coming to Singapore. I have been shopping with JOMASHOP for a few years now”

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Posted 2 years ago

“Love the watch, accurate time piece.”

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Posted 2 years ago

“I can always count on Jomashop when I’m looking for unique, high value items. They never disappoint me.”

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Posted 2 years ago

“Fast shipping fresh new perfumes always, and the best prices in the market”

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Posted 2 years ago

Jomashop is rated 3.7 based on 3,013 reviews