Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,908 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,908 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ive purchased a tag WATCH I PAID IN FULL THE ORDDR NUMBER DOESNT EXIST AND THEY DONT RESPOND TO ANY OF MY EMAILS AND NOONE ANSWERS THE CALLS AFTER WAITING OVER AN HOUR. COMPLETELY SHADY COMPANY!!! scam”

Helpful Report

Posted 3 years ago

“Transaction was smooth and item was delivered quickly. The only issue is it's IMPOSSIBLE to speak to or reach a representative. For this reason I gave 4 stars instead of 5. I was almost ready to bag it altogether. It is, however, the best prices around for name brand watches.”

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Posted 3 years ago

“JOMASHOP IS A SCAM!!! terrible customer service and doesn’t even have a number to the verification people smfh”

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Posted 3 years ago

“I was very happy with the Hamilton Khaki automatic I bought from Jomashop I received it very quickly and it was safely packed.”

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Posted 3 years ago

“Ysl bag received in new perfect condition and delivered in the same week I ordered it. The price beat all other sites the same bag was on. Will be returning for more. Thanks 😊”

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Posted 3 years ago

“Be aware This is a scam website. I've bought a Tissot 4 months ago but they did not send it. They will reply to your feedback to contact us but after they are saying the same thing as before. Their positive comments are so fishy if you read a few of them you will find out many of them are exactly the sAnd.”

Helpful Report

Posted 3 years ago

“Ordered sunglasses and 3 weeks later - I haven't received them! I've been on hold for 35 minutes (I'm still on hold) to discuss the issue! So unhappy - I should have checked the reviews!!! :(”

Helpful Report

Posted 3 years ago

“JOMASHOP After sales service is non existent I have purchased a few items from Jomashop, some have been fine but if they are not they take little responsibility, latest one is a watch which arrived not working, response was to replace battery, I felt it might be something more so I took it to a watchmaker so if it was a battery at least it would be done right and pressure tested, my fears were realised when it failed as the specialist discovered a problem with the circuit of the watch rendering it dead. Response from Jomashop has been nil. The last time it was damaged packaging for a Raymond Weil Maestro watch, being the resting place for the watch when not in use. Replacement cost from Raymond Weil was $130”

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Posted 3 years ago

“I wish no star was a choice. The worst customer service i ever experienced. Will not buy again from them!”

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Posted 3 years ago

“Excellent service, timely delivery, lowest prices. Love this!”

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Posted 3 years ago

“I made an order with Jomashop which was supposed to get delivered in 3-5 weeks, after the 5th week, they extended the delivery time by 2-3 weeks..not trustable..disappointed!!”

Helpful Report

Posted 3 years ago

“Customer service is horrible. Service after the sale is non existent. Take away 2 stars. I have been trying to get an answer about my account and it appears I have been ghosted. I have been lucky and never needed to make a warranty claim. But I am not feeling confident that if I do I will get any meaningful response from Jomashop. Makes me think twice before making future purchases.”

Helpful Report

Posted 3 years ago

“Customer service is horrible, they give no info on back order items and responses to emails are several days for a response and wait times for customer service are over 40 mins and still not talk to anyone. Canceled order company seems sketchy.”

Helpful Report

Posted 3 years ago

“Bought a Burberry polo shirt and it’s FAKE. I’ve purchased many from saks and I have the exact shirt in a different color and it has to have the “made in” sign but theirs doesn’t. They asked me to return first and they’ll give me back my money but after the received the shirt they only offered partial amount back. BEWARE!!”

Helpful Report

Posted 3 years ago

“Placed order with shipping in 1-3 days. It's been a month and it hasn't shipped. Now they say 10-16 more weeks. No thank you. Poor customer service.”

Helpful Report

Posted 3 years ago

“Ordered a cologne about a week ago. Paid extra for 2 day shipping. They said it would ship in 1-3 days. Still hasnt even shipped yet. Customer service sucks.”

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Posted 3 years ago

“I got my Gucci wallet and I love it !!!! It was fast .”

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Posted 3 years ago

“Delivery Dates Were Missed On My Last Two Orders! Finished With Them.”

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Posted 3 years ago

“Purchased a watch at half the price of the UK. Arrived in 7/8 days. Very pleased so far.”

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Posted 3 years ago

“Easy and good discounts. Fast shipping”

Helpful Report

Posted 3 years ago

Jomashop is rated 3.7 based on 2,908 reviews