Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,908 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,908 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

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“I have been purchasing my Swarovski yearly ornaments from Jomashop for years and years..and they consistantly the best and most reliable online company I've ever had the pleasure dealing with. There service is the best around!”

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Posted 1 year ago

“Love my glasses!!!!”

Jomashop 5 star review on 16th November 2022

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Posted 1 year ago

“My Orient watch gift to a relative came quickly & the price is excellent. I have purchased from Jomashop a couple of times, a decade ago, but the quality services were the same.”

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Posted 2 years ago

“Excelente página, la recomiendo millón ya que todo me ha llegado muy bien. Calidad y precio 100% execelentes, el envío súper rápido y todo llegó muy bien. Es la 3era vez q compro y no será la última.”

Jomashop 5 star review on 15th November 2022

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Posted 2 years ago

“I always find unique and great prices on here. Postage was a week to NZ amazing. Jomashop is 1st equal of my watch shops.”

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Posted 2 years ago

“Overall very easy to order and timely delivery.”

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Posted 2 years ago

“October 2022 I placed my 1st order with Jomashop & all items were received in a timely manner & with updated tracking status. Each fragrance I sampled them were authentic & priced at great discount amount. After my great shopping experience with the 1st order, I placed another one & was also happy with their & products, fast deliver & communication with updated status. I definitely recommend this company to those interested in affordable & authentic high quality branded fragrances 🤩”

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Posted 2 years ago

“I had a great experience with Jomashop! Product received exactly as described and in perfect condition and of course the price was fantastic. I did not have to return anything so I am not sure about those issues that others have reported :/”

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Posted 2 years ago

“Horrible customer service. Avoid at all costs.”

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Posted 2 years ago

“Guys in reference to the Creed that I bought the best price 100% authentic guaranteed absolutely quick shipping I was extremely happy and I am super satisfied looking forward to buying more believe me! Good thing because everybody else selling the Creed's expensive and this is fresh and 100% authentic happy to say”

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Posted 2 years ago

“Quick shipping and great deal!”

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Posted 2 years ago

“Wow, the transaction was seemless and fast. I purchased Galloway during a Parfums de Marley sale. Great sale price. I ordered and the product was delivered in 4 days. I checked the bar code - the product is a 2021 batch. I am very satisfied with my purchase and looking forward to my next purchase from Jonashop !!”

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Posted 2 years ago

“First time buyer, and I was completely satisfied by the price , the quick delivery and intelligent staff”

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Posted 2 years ago

“If you want to find out how inept, grossly negligent and fraudulent this company is, please read on. You can’t make this stuff up because no one could believe that this could be true, but it is! Their watch repair department is a complete joke. They either can’t read English or they are so arrogant that they disregard the information from the customer that explains the problem. Their customer service department is devoid of service and they will not help you even if this happens to you: I purchased a brand new Raymond Weil quartz watch in early February. When I went to change the time and date on it, the stem seemed uncharacteristically loose and made it difficult to change both the time and date. Not knowing if this was typical of this watch, I accepted it for the time being. Then a month or so later the date window stopped advancing overnight so it became obvious that there were multiple defects with this new watch. I called Jomashop to alert them that I was sending it in for repairs and included a detailed explanation of the problems. It cost me $22.75 to mail it back. Eight weeks later I received it back and once out of the box, I went to adjust the time to my time zone and upon pushing the stem back in, the watch stopped working all together! I couldn’t get it to restart even after several attempts of pulling out the stem and pressing it back in. I called and told Jomashop that their repair failed so badly that now my watch wouldn’t run, so they told me to send it back a second time which I did, again giving detailed instructions of what makes the watch stop running. Seven weeks later I receive it back, take it out of the box, reset the time and the watch stops again! I figured they never even looked at it, but I was wrong. It was obvious that they opened the back of the case because it was full of dozens and scratches and deep gauges along with scratches on the bracelet and the bezel. It looked like someone either used a claw hammer and channel-lock pliers to remove the back, or they just threw if down a gravel road and ran over it a couple times with their car. Either way, I still have a broken watch on the inside and a damaged watch on the outside. Obviously I was livid and called and demanded my money back. They apologized and said they would put a “new movement” in it so it should solve the problem. I said if that is the case than you better make sure you repair the outside of the watch to “like new” condition before I would accept it back. I sent it back for the third time and waited another 6 weeks. I get it back again and I notice that the watch was in the same damaged condition it was when I received it the last time. I then went to reset the time and the watch stopped again, FOR THE THIRD TIME! Do you think they actually gave me a new movement that just happened to have the same defect as my original one? Here is where the fraud part begins. So now more than 6 months have passed since I sent it in the first time and I still have a broken and damaged watch and I still have no idea if the first defects were ever repaired since it won’t run! I sent in back a fourth time, but this time I included the box, the manuals, extra bracelet links and demanded a cash refund. Given their repair department is incapable of repairing watches and given they lied about the movement being replaced and given they damaged the watch while pretending to repair it, you’d think they’d make the cash refund out of embarrassment alone, but not Jomashop. Their unmatched customer service department said “Nope. We don’t do that!” Jomashop is not an “authorized dealer” for any of their premium watch lines they sell. They offer their own warranty which means if your watch has a problem, you are screwed and they will make no effort to resolve the problem other than more lies and excuses. Please do yourself a favor and go to a reputable company that actually stands behind their products and cares about their customers. Jomashop only cares about Jomashop. This is now in the hands of my attorney. Thanks for listening and I hope I have saved you from being another victim.”

Jomashop 1 star review on 8th November 2022

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Posted 2 years ago

“I’ve bought a few fragrances and watches from Jomashop. So far, so good. Excellent prices and sales. Fast shipping if it’s in stock.”

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Posted 2 years ago

“Absolutely the worst customer service experience I ever had. Faith from customer service should find another job. Horrible. Read up on this company. I see from other reviews that say the merchandise may be fake.”

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Posted 2 years ago

“Jomashop has a HORRIBLE customer service! It took them 10 days to finally respond to me via email. One of the items I received was damaged. I wanted to exchange it (initially bought it using a coupon $20 off $250) so they told me that I can return it BUT I have to buy the new (hopefully not damaged this time) at a full price!! After going back and forth, they offered $10 off!! (this time I have to pay $5.99 shipping on top of it) so with the $10 off it would still be more than what I paid originally!!!! WOW what an excellent service!! The service rep (Ranuka)was talking over my voice the entire time and was suuuuper rude!! I will not buy anything with Jomashop ever again! I decided to return ALL of the items that I purchased because of the way I was treated. Ranuka decided to place "did not like items" reason for returning it! I promise, that is NOT THE REASON.”

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Posted 2 years ago

“My Orient watch is awesome! Thank you Jomashop. It is very nice watch for the price, excellent delivery time and nice customer service. Thank you!”

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Posted 2 years ago

“Pricing was great for my item, delivery was relatively quick and without issue, and I got exactly what I ordered. Simply have no issues is a great experience.”

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Posted 2 years ago

“Ordered Dior eyeglasses. Arrived on time and in perfect condition. Great experience.”

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Posted 2 years ago

Jomashop is rated 3.7 based on 2,908 reviews