Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,908 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,908 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems with the order. Was exactly what I wanted.”

Helpful Report

Posted 3 years ago

“I am returning customer for several years and this Tissot Seastar 1000 is probably my favorite purchase yet. Transaction and delivery was quick and easy. Really good price too. Jomashop never disappoints! Definitely my go to online store for accessories and watches”

Helpful Report

Posted 3 years ago

“Don't shop here!!!! Absolutely the worst customer service I've had yet with a company when purchasing a watch, and a supposed "high value brand new " watch. I was a brand new customer and ordered an invicta automatic watch from them and the issues started from there. The watch never said it was out of stock or back ordered or anything of the sort, I processed to purchase it being told it would ship asap. Only to find out days later it's not even in stock and apparently on back order, who sells stuff like that. Then it finally shows up and the bracelet on it is defective right out of the damn box! It is suppose to fit snug against the watch case and one side is so loose It looks like it's going to fall off and jingles like a damn bell constantly when worn because of it. And you can clearly see in the pictures how the bottom of the case it meets flush with the band and there is no gap, yet the top has a gap wide enough to sit in and rattles incessantly. I promptly contact them after all the bs and I'm told to basically go to hell. WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“To start the sunglasses are amazing is hard to explain but this are the ones the I wanted and I couldn’t find nowhere I actually ordered a pair and I’m going to give them a Christmas gift, but the price are great I couldn’t find a lower price so my choice was Jomashop, also I have the option of Amazon pay!!! And the delivery was faster than the first time seems like they read i short survey from me !!!!”

Helpful Report

Posted 3 years ago

“La tienda tomó la dirección errónea, cuando se había escrito en la información de dirección de envío una dirección correcta, al darme cuenta que ellos tomaron la dirección de paypal, que es de FACTURACIÓN y no la correcta de envío , se lo hice saber a Jomashop , escribí por whatsapp y simplemente no les importó , contestando que no podían hacer nada, cuando el error lo cometió la tienda. No comprendo como pueden pensar que eso es buen trato al cliente cuando yo al darme cuenta del error se los verifico y simplemente ahora mi compra fue entregada en una direción que ya no existe, tuve que contactar yo como cliente de esta tienda a USPS,y les informo que el problema aún no ha sido solucionado. Pésimo servicio al cliente.”

Helpful Report

Posted 3 years ago

“Great shopping experience! I bought two nice watches and shipping to România was much easier than I was thinking. Thank you!”

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Posted 3 years ago

“Have shopped with you a few times and always happy! Grandson will love the Gucci sunglasses”

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Posted 3 years ago

“The website was easy to use. I ordered a watch, it came earlier than promised and was exactly what I wanted. What more can I want?”

Helpful Report

Posted 3 years ago

“Long time customer NO MORE I have been a long time customer - have literally spent over $30,000 in watches on the site - and will not be spending another $1. I recently purchased a watch from Jomashop that stopped working. Upon sending the watch in for service I was informed that the type of issue is not under warranty.... I am not sure how this is possible, but here we are. It would appear that I now own a very expensive paper weight... Be very wary of this site and the customer service team. I will not be spending another $1 with them. Quite honestly I consider myself lucky it did not happen w one of the more expensive watches that I purchased through the site.”

Helpful Report

Posted 3 years ago

“The ability to purchase quality, highend items at a low price is fantastic. Delivery is fast and ordering is a breeze. I have already made several Christmas purchases that are real steals.”

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Posted 3 years ago

“Excellent product and at a very good price.”

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Posted 3 years ago

“I had to cancel an order because of uncertain shipping date. I has expected a hassle, but Jomashop was very cooperative. I reordered another item, and received it as promised. Very nice product (Raymond Weil).”

Helpful Report

Posted 3 years ago

“Dear all, service via email and whatsapp very bad! I sent a message for 2 days and until today no one has replied to me! I don't know why my purchase was partially shipped, and the second item was 2 days awaiting shipment, and when I bought it, I applied the fast delivery coupon.”

Helpful Report

Posted 3 years ago

“I am still waiting for my order to arrive, it has been ages. I still havent received it yet. Sorry I dont have any thing better to say. I have spent a lot of money on these orders , sadly I dont feel I am going to get them.”

Helpful Report

Posted 3 years ago

“I had the worst experience ever with this online store. Their customer service is horrible. Their system picked up a different address and as soon as I realized within 20 seconds of ordering I called. No answer. I emailed. When I finally got someone on the phone they said the label was created already. They had no way of changing the address n “hopefully I will receive my items” I do not recommend these people to anyone. I had to dispute the item being it will not come to me and I am reporting them anywhere I can. Please be ware! I own an online company and I would never treat my customers like they treated me. They did nothing to try to make it better. I ordered on a Saturday by Monday morning they were supposedly on a pallet which didn’t ship out, they created a label that was it. When I went to track it it the next day it was still in the same spot. USPS had not received the order so therefore they could have fixed my order. They must do such high volume that they could careless about their customer service. Very unfortunate, will not be recommending them to anyone anymore.”

Helpful Report

Posted 3 years ago

“As always, 100% amazing service, amazing products, and amazing delivery time. Oris Divers 65. Truly awesome watch! Jomashop delivered. 5 stars”

Helpful Report

Posted 3 years ago

“My order as not delivered and hit canceled on its own.”

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Posted 3 years ago

“I sent in a pocket watch to be repaired, I had a artist to hand in grave a strutting Turkey on1 side, and a big 8 point buck that my grand daughter killed on opposite side, 1 of a kind priceless, they tell me there’s no way I can get it back. So I can loose the art work plus be out the $1000 it took for the art work Very discussed.”

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Posted 3 years ago

“Arrived in perfect condition.”

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Posted 3 years ago

“Everything went smoothly”

Helpful Report

Posted 3 years ago

Jomashop is rated 3.7 based on 2,908 reviews