Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,909 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was very sastified with my purchase, sunglasses came on time , and was exactly as shown on the website, price very fair and was very new. Will for sure buy again from Jomashop.”

Helpful Report

Posted 4 years ago

“Watch came in with time not set. Not keeping time. Took to jeweler to change links and set time...still did not work called jomashop to get fixed. I was told can’t refund because of modification. Ok sent in for repairs. Took six weeks just to tell me I modified it and found scratch on crown. Won’t fix.whats wrong with my new watch? How do you set time on watch without voiding returns and warranties? Don’t buy from them unless you are watch expert! Make sure you have x-ray vision to see the inside working.because if you touch it or scuff it voids return and warranty. Make sure you use credit card for purchase.(better protection on refund.) I used Paypal. I purchased from jomashop in the past but all products worked.but when product has issue or need return customer service has an attitude! I will pay more with another vender to get better service if that is the case. Purchased raymond Weil diamond shine.”

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Posted 4 years ago

“Very satisfied with my purchase. Price was excellent, delivery was timely and the watch was new in it's original packaging. Spoke to customer service prior to my purchase and they were very helpful. I will do business with this company in the future.”

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Posted 4 years ago

“Fast 3 day service. Packaged very well to prevent damage. Factory fresh product as advertised! Shipping notifications greatly appreciated too. I'll buy again!”

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Posted 4 years ago

“Extremely happy to find my fav sub glasses 1/2 off..last time I bought glasses online somewhere else they were fake”

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Posted 4 years ago

“Love the oakley sunglasses I purchased from Jomashop. The fit is perfect and the process of purchase was so easy.”

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Posted 4 years ago

“Good price and nice discounts. The delivery was pretty fast.”

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Posted 4 years ago

“RE: Didn't Receive my Package I didn't receive my package but the shipping tracking says the package is delivered, have raised a claim with Jomashop 2 weeks back still no update. I would say poor customer service from Jomashop, will never again order in Jomashop. Really Disappointed.”

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Posted 4 years ago

“Very bad watch, I think was fake, said Swiss made but I don't believe, comes with a stupid bracelet and a box with a different My last purchase on jomashop”

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Posted 4 years ago

“High quality, timely shipping, affordable price !!!”

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Posted 4 years ago

“Very professional company. Timely shipping!”

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Posted 4 years ago

“Great item at an even better price. Shipped fast and was delivered on time before Valentine’s Day. ❤️”

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Posted 4 years ago

“Have purchased jewelry, accessories, shoes and designer eyeglass frames. All different orders and each one was perfect. Fast delivery with tracking & authentic packaging for my items. Very pleased.”

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Posted 4 years ago

“Jomashop has best prices around,for watches,etc.!!!”

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Posted 4 years ago

“I ordered a valentines gift for my wife (Watch) and placed it on the morning of Feb 7 and paid extra for 2 day delivery. They only shipped on the 11th so was expecting delivery on 13th. Tracking the Fedex website it said delivery was on the 13th. In between these dates I wrote Jomashop customer service to find out why it was delayed. 2X no response. On the 13th checked the Fedex website and suddenly no estimated delivery on the site. Called them and was told they received the package damaged and Jomashop told them to ship anyway. Instructed Fedex to return to sender. Horrrrrrible Customer service. Have not heard from Jomashop yet. My wife is disappointed she didnt get the watch she always wanted. Dont to business with this company.”

Helpful Report

Posted 4 years ago

“I ordered a watch for my sons 21st birthday gift. I paid the extra $50 for express delivery. And it was never sent. I never received any reply to my emails and when I finally got someone on the phone, they said that they just needed to confirm the address and it was being sent that day. 1 week later, the money appeared back in my bank account without any explanation or communication about it! I’m now 5 days past my sons birthday and no gift for him. Worst online service I have ever experienced. DON’T USE!!”

Helpful Report

Posted 4 years ago

“I attempted to purchase a pair of Ugg Mini Twist boots. I paid via PayPal. After 10 days, I had yet to receive my order. When I phoned customer service, they stated that they no longer had the boots in stock and that when I ordered, they probably only had one. I responded with that they never contacted me. They responded with that they were attempting to locate a pair and was planning on contacting me in a couple of days. That would have made almost two weeks since I ordered. This place took my money, failed to communicate and send me my merchandise. They asked if I wanted a smaller size. Why would I want a size smaller than what I ordered. They then asked if I wanted a refund. Well duh! If you don’t have my boots, the yes I wanna refund. Absolutely horrible customer service.”

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Posted 4 years ago

“I bought 4 watches at once for my groomsmen . They all came together in original packages looking super fresh. They looked better than the pictures. Delivery was fast.”

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Posted 4 years ago

“The order was delivered very quickly (about 8 days to Moscow). As for the watch, there is a problem with it. They sent me a watch in which the battery died.”

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Posted 4 years ago

“I am so happy to find this website. There service and product is great. Such amazing deals! Love my new Gucci’s”

Helpful Report

Posted 4 years ago

Jomashop is rated 3.7 based on 2,909 reviews