Jomashop Reviews

Name: Jomashop
Rating: 3.67

3.7 Rating 2,960 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,960 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 28th December 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have already made various purchases on jomashop many times and have never been dissatisfied.Excellent service, excellent customer support.”

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Posted 5 months ago

“Great place for watches and scents. Only complaint I have is the discount codes never work, even the ones that come with purchases I have made. Great way to brighten your glow-up without having ro lighten your fold-up($)”

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Posted 5 months ago

“I ordered a Tissot watch and a pair of sunglasses, they arrived in a timely fashion and I was happy with the purchase. I will definitely order from this company again.”

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Posted 5 months ago

“It is the WORST online store I've ever bought a product. I bought a watch on November 2023, it was required an adult signature on the delivery. I didn’t receive my package, and there was no information about who was the person that signed the alleged delivery. After a long time talking with Jomashop employees they told me that they would make a refund. But, after a while they told me that was not possible, so they offered the reshipment of the product. Trying to finish this situation I accepted, they even sent me the shipping confirmation with all the details, but the package was never delivered to the carrier, and I’m still waiting with no answer from Jomashop, without the watch and the refund. They make their customers as fools.”

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Posted 5 months ago

“I like Jomashop😊”

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Posted 5 months ago

“Siempre he comprado en Jomashop principalmente relojes pero en esta ocasión compré perfumes y todo perfectamente bien, recomendado!!”

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Posted 5 months ago

“Last time i had a problem with a 1 year old Mido watch. They were very reluctant with a solution. At the end i brought it to a jeweller for repair. It did cost me 50 euros. I did buy 7 watches but never again. Bad customer experience because the warranty they claim to provide is practical worthless because it is no original factory warranty. If there is a problem with the watch they only make problems. Better pay a few dollars more and get a full factory warranty.”

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Posted 5 months ago

“I’ve ordered four watches. One was out of stock and they had zero issue refunding my money the next business day. Good site”

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Posted 5 months ago

“Since they keep pestering me I'll reply: found a really great deal on a watch only to find that it's tiny so the band doesn't reach. I still liked the design, didn't want to pay to get rid of it, and don't particularly like a large watch (they bang into everything) I decided to try and replace the band. I've tried 3 different brands of bands that all didn't work because Jomashop listed the band with the incorrect size. This is at least the 5th time of been contacted about this specific order plus the marketing emails they send.”

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Posted 5 months ago

“Great prices and shipping is quick!”

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Posted 6 months ago

“Counterfeit or factory second sunglasses at best. Zero customer service, completely non responsive. At least I know this for just sunglasses and can avoid for future watch purchases.”

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Posted 6 months ago

“Easy addictive browsing/shopping experience. One stop shop for most branded watches at reasonable prices / discounts.”

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Posted 6 months ago

“I was very happy with my purchase of Men’s fragrance and the Men’s watch. Thank you so much. And shipping was secure and fast.”

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Posted 6 months ago

“Muy buenos precios siempre hay descuentos y el envío es rápido y confiable gracias”

Jomashop 5 star review on 29th July 2024

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Posted 6 months ago

“Genuine products and fast shipping”

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Posted 6 months ago

“Very good price and service. Very pleased with as the watch was just as described. Would recommend and use again.”

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Posted 6 months ago

“They have great prices and fast shipping. I feel safe & comfortable shopping online with them. Will always recommend.”

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Posted 6 months ago

“Appalling ruthless service! If you are outside USA, you will not save money using their service, plus very costly to ship back goods I wasn’t made aware of 20 percent customs and import bill I would have to pay when the watch entered the country I am in! There was no option when purchased watch. I just had to pay 25$ for dhl and the total came to 301$ They emailed me a few days later about taxes, I emailed back and said I assumed it was in final price with DHL , and could they please cancel order Now they hadn’t shipped it m as it had been 5 days, so this takes a minute reversal on credit card, and if they weren’t so rapacious they would do it! But they refused! And then immediately started the shipping process. I sent another email of complaint, saying I could get the watch cheaper where I am, with added customs and import tax that I was not made aware of when I purchased with them! I heard no response. The watch shipped and had to pay 60$ extra! To ship back( as they refused to cancel order, prior to shipping and their mistake for not informing me of 60$ extra) would cost me loss of most of tax I paid out and big shipping charge and so not viable) wasn’t possible. End result, I could have purchased Watch in this country, cheaper and far quicker and returned it, if there were problems. First and last time , I will ever use this service! If you are in USA, you probably save some money with them on a watch, but no warranty! If you are outside of the USA,using them is not worth it! A very rude and ungracious service!!!! I will stick to Amazon and Ali express in future! They have learnt of simple rule ‘keep the customer happy, and he comes back and back and back’ Jim’s shops policy , is take your money and after that ‘ignore you’”

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Posted 6 months ago

“Great watch at a great price!”

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Posted 6 months ago

“I’m loving my Creed Imperial cologne for over 1/2 off the retail price! I’ll definitely buy again with absolute confidence!”

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Posted 6 months ago

Jomashop is rated 3.7 based on 2,960 reviews