Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,909 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our package went missing and I tried to contact them several times and they did not response.”

Helpful Report

Posted 4 years ago

“great price. great product. delivered when expected. second time I have purchased from jomashop.”

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Posted 4 years ago

“Price was great. The watch had a small scratch on the back plate. The problem was shipping. Was shipped via usps. It arrived to the distribution center and sat there for five days! And the usps would not give me the package told me I had to wait. So if u need a watch asap I wont buy from here because of that reason”

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Posted 4 years ago

“Great website and order process. I was happy to see my watch arrive quickly, in the original box, with papers, and in perfect condition. I'll use Jomashop again in the future 100%.”

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Posted 4 years ago

“Excellent premium brand products at the best prices and I'll gladly stay a customer as long as that remains the case.”

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Posted 4 years ago

“The watch I purchased had been open and appeared to have been a return, although the description stated it was "NEW". Tried to register my Movado Bold Motion watch on the Movado website and could not located a model number on the box. The website would not register the watch. Can it be that this watch is a FAKE?”

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Posted 4 years ago

“Delivered with dead battery. Contacted customer support, nobody responded. You have to pay shipping cost for returns. Amazon price is much better for same watch even after 70% off ( fake discounts) . I would not recommend it. Unfortunately I need to select one start because of negative stars not available.”

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Posted 4 years ago

“Excellent shop. Nice watch. Great service. Recommend. The watch was delivered to Russia”

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Posted 4 years ago

“I ordered a crystal Cheshire Cat on Dec. 1st for a Christmas gift. It is now Dec. 29 and there is no update on my order. The website simply says “processing “. The money cleared the bank the same day as purchase and the item is shipping to an address in the states. This is unacceptable.”

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Posted 4 years ago

“Great looking watch at a good price. Only hiccup would be nice to have directions on how to remove watch band links.”

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Posted 4 years ago

“I ha e purchased 3 watches and 1 Mont Blanc mechanical pencil over the last year. I am pleased with the speed of the delivery and the quality and conditions of the product. I searched the prices and found Joma Shop with the best deals. I am very happy with them and will continue to buy in the future”

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Posted 4 years ago

“Extremely horrible customer service. Unprofessional on the phone and unhelpful. What they tell you on the phone is different from what is on their website. Stay away from this company if you ever think about returning anything.”

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Posted 4 years ago

“They shipped me a watch with a dead battery. When I contacted them to get a replacement, they offered $10 for a battery. I called a bunch of local jewelry stores and none of them will replace a battery for $10. Cheapest I could find was $16. I'm still waiting for my $10 credit. I would not buy from these careless crooks, they just don't care. Update: After they saw this review I received a refund Sept 16th. Update: On Dec 16th they reversed the $16 refund. This company is horrible. Petty and dishonesty will catch up with them as an eCommerce business. Read all the negative reviews before purchasing.”

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Posted 4 years ago

“Easy ordering, Quick delivery, customer service was very helpful. I had trouble entering code. My son loved the watch for Christmas.”

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Posted 4 years ago

“Jomashop was on point!! Great customer service and they delivered my order in 2 business days... I wasn't expecting that. Thank you!!”

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Posted 4 years ago

“very good！”

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Posted 4 years ago

“The watch we ordered on the 9th for a Christmas gift has not updated on the tracking since the 14th. Jomashop stated they wouldn’t reship or refund until the package was returned to the warehouse. Unfortunately USPS doesn’t have any idea where the package is and Jomashop still isn’t willing to do anything regarding a refund or a reshipment. They ended the chat out on me without any attempt at resolution. I’m currently having to dispute the charge with the credit card company just to try and find the watch somewhere else.”

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Posted 4 years ago

“I did received very good deal for my bags and I love your service. I did recommended couple my co workers.”

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Posted 4 years ago

“I ordered two watches on the 9th of December. I have had no update on delivery progress since Dec 18, when they had arrived at terminal destination to transport to destination country (Ireland). I have had no update since then.”

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Posted 4 years ago

“I bought some Ray Bans. Good product, delivered on time with no hassles. I would order from Jomashop again.”

Helpful Report

Posted 4 years ago

Jomashop is rated 3.7 based on 2,909 reviews