Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,907 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,907 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling ruthless service! If you are outside USA, you will not save money using their service, plus very costly to ship back goods I wasn’t made aware of 20 percent customs and import bill I would have to pay when the watch entered the country I am in! There was no option when purchased watch. I just had to pay 25$ for dhl and the total came to 301$ They emailed me a few days later about taxes, I emailed back and said I assumed it was in final price with DHL , and could they please cancel order Now they hadn’t shipped it m as it had been 5 days, so this takes a minute reversal on credit card, and if they weren’t so rapacious they would do it! But they refused! And then immediately started the shipping process. I sent another email of complaint, saying I could get the watch cheaper where I am, with added customs and import tax that I was not made aware of when I purchased with them! I heard no response. The watch shipped and had to pay 60$ extra! To ship back( as they refused to cancel order, prior to shipping and their mistake for not informing me of 60$ extra) would cost me loss of most of tax I paid out and big shipping charge and so not viable) wasn’t possible. End result, I could have purchased Watch in this country, cheaper and far quicker and returned it, if there were problems. First and last time , I will ever use this service! If you are in USA, you probably save some money with them on a watch, but no warranty! If you are outside of the USA,using them is not worth it! A very rude and ungracious service!!!! I will stick to Amazon and Ali express in future! They have learnt of simple rule ‘keep the customer happy, and he comes back and back and back’ Jim’s shops policy , is take your money and after that ‘ignore you’”

Helpful Report

Posted 3 months ago

“Great watch at a great price!”

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Posted 3 months ago

“I’m loving my Creed Imperial cologne for over 1/2 off the retail price! I’ll definitely buy again with absolute confidence!”

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Posted 3 months ago

“Shopping at Jomashop is very nice. There are so many options. I can find most of what I'm looking for. thanks.”

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Posted 3 months ago

“👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽”

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Posted 3 months ago

“I've been shopping at Jomashop for many years now. I always find what I'm looking for easily, with their online search engine. Their shipping is quick, and they wrap the package carefully to prevent damage. Their prices are fantastic, and you won't be disappointed, if you give them a try!”

Helpful Report

Posted 3 months ago

“Buyer Beware! Recently purchased a pair of Ray-Ban sunglasses and had an issue 5 weeks in. Called Jomashop and was told there was “no warranty” for sunglasses (and no manufacturer’s warranty) and that I should have bought the “extended warranty”. While the CSR said the no warranty was clearly stated on the website I couldn’t find it. Why you get a decent price from Jomashop just hope that nothing goes wrong with the product otherwise you’re out of luck (unless you buy their extra expensive extended warranty).”

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Posted 3 months ago

“Pricing matched or beat high end competitors out there. Purchasing process was easy and shipping was fast. Ordered and received in a week.”

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Posted 4 months ago

“Been shopping here for a couple years now. Happy with every purchase so far, and the prices don’t make me choke when I click “buy” *thumbs up*”

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Posted 4 months ago

“smooth transaction, trusted seller”

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Posted 4 months ago

“Cologne that was ordered arrived leaking and ruined by humidity.”

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Posted 4 months ago

“Straight up scammed by these jerks”

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Posted 4 months ago

“Great watch for a great price, received all papers and box, definitely willing to continue shopping with Jomashop.”

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Posted 4 months ago

“Great price, fast shipping, original fragrances. Super happy with the purchases. Thank you!”

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Posted 4 months ago

“Great price on watch I wanted. Wire process was a little wonky, and it was hard to trust a large purchase like this. It all worked out just fine. Will buy from again.”

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Posted 4 months ago

“Waited a week for my order to process. Had to email to ask if they were even working on it. Ended up canceling. It's 2024, it doesn't take a week to box up 6 colognes and put them in the mail. I canceled the order.”

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Posted 4 months ago

“Nothing bad to say about this company at all! top notch fragrances and they always have a speedy order entry ready for you! One thing I would add though is that sometimes the shipping can take a little long, but over time i’m sure that would change! Nonetheless, amazing company.”

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Posted 4 months ago

“Fast and efficient shipping. Excellent product.”

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Posted 4 months ago

“Joma always has a serious collection of watches. Coupled with great prices and fast shipping. Will definitely be buying from Jomashop again.”

Jomashop 5 star review on 20th June 2024

Helpful Report

Posted 4 months ago

“Good customer service and easy check out process.”

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Posted 4 months ago

Jomashop is rated 3.7 based on 2,907 reviews