Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,908 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,908 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

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“Send support for missing COSC certificate but never get respond.”

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Posted 3 years ago

“I ordered a citizen echo watch on 3/9/ for 2 day 21 for 2 day shipping 2days later I looked up shipping no order call the rep said watch was on back order will be shipped out in 2 weeks after 2 weeks called again rep said was being shipped out that day check tracking in a couple of hours I did saying lable has been printed for 2 days called on Wednesday being shipped out that day get watch on Saturday not only it not the watch I ordered but doesn't work they want to charge me for shipping it back stay away”

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Posted 3 years ago

“Please be advised. Jomashop is not a normal online business. Stay away from them if you can. They have very little inventory on hand and their low advertised prices are questionable. Don’t be impressed by frequent Google listings and persistent Facebook postings promoting the Jomashop name brand product lines…. Today I was sitting on the phone for one hour waiting for someone to answer the phone. No response!!! I’m not sure what type of racket they are playing. I would stay away from Jomashop if you can.”

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Posted 3 years ago

“Absolutely the worst customer service when I finally reach someone, up to an hour on hold they hang up won't return calls even when feature is selected for them to call back won't respond to emails if you don't need to call or talk to someone then it's probably not a huge deal but in my case of have a 3000 credit which they won't refund so I have to buy something or eat the 3000 and try deal with there BS terms the one time I got through they are rude an unhelpful”

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Posted 3 years ago

“Very happy really high quality aviators for a c note everywhere else almost 2...”

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Posted 3 years ago

“I love the watch! Classic look along with a Modern design. Perfect and Quick transaction. First time buyer from Jomashop. Highly recommended.”

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Posted 3 years ago

“My watch was delivered earlier than expected.”

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Posted 3 years ago

“The delivery is fast”

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Posted 3 years ago

“Terrible, no recomendado”

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Posted 3 years ago

“fast delivery! great deals!”

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Posted 3 years ago

“I've order a few high end watches from Jomashop in the past and decided to order another. Paid for overnight shipping and with the intent it would arrive the next day as the website and receipt said. Order was "shipped" the correct day but sat in their warehouse for an extra day so I ended having to wait over the weekend before receiving the order on Monday. When I called to see about getting this resolved you're on hold for 30+ minutes and they eventually place you on hold and hang up and not call you back. Last order I will ever make with Jomashop as their customer service is terrible.”

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Posted 3 years ago

“I was a regular Jomashop customer until the last couple of orders. I paid for expedited shipping, but my order was never shipped. I called customer service, but after being on hold for 40 minutes, the agent started looking into my order, then hung up on me. Same with the chat option on their website. Jomashop lost my business for good.”

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Posted 3 years ago

“Taking way too long… (11 days and counting) Price inline with others for my Seiko (Amazon is $15 more) but taking forever to get. They took several days to get it out even though their site says 1 day (it was in stock) and then FedEx is a joke right now. Problem is Jomashops response is essentially "too bad", no assistance, no discount. Multiple failures and delays on Jomashops part and no responsibility, just blamed FedEx.”

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Posted 3 years ago

“I have purchased a lot of items from Jomashop and I was satisfied until I had to deal with their returns department. After spending hours oh hold, I explained to a CSR that the US Customs need additional info. An email with the info from Faith followed and I forwarded it to FedEx in order to clear customs. Obviously the info was insufficient. Now I have the jacket returned to me, I’m on the phone on hold again, waiting for someone from Jomashop to talk to me. They will try to wear you down until you kiss your money goodbye and end up with a product you don’t need. And Jomashop will keep your money. Disaster...”

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Posted 3 years ago

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Posted 3 years ago

“Worst customer service ever. Received a defective product. Asked for a return and was denied. Ask for a replacement and was denied. Grey market is a gamble and Jomashop is a very bad choice. They will win in any way possible. Repairs... will not happen. Returns... nope. Replacement... not gonna happen. Set your money on fire at least you’ll get heat.”

Helpful Report

Posted 3 years ago

“Bought an Omega watch, came quickly and was packaged well. Sent in as it was running slow, They have had it now for months and sent an email saying they will send it to another service location and will be another couple of months. Feels like they are about to lose or steal it back from me to sell as used. I'll update this if it doesn't happen that way but hope is diminishing.”

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Posted 3 years ago

“Sucks! I didn't receive anything. Sad!!! No tracking number. NOTHING!!!”

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Posted 3 years ago

“Horrible experience!!! I ordered my watch on 3.4.21. They didn't send out a tracking number until I called on the 9th. It is now the 16th and I still don't have my watch. I called and spoke to Sarak and the only customer service he could offer was to say they would contact Fed Ex and he wanted to argue with me. When I asked to speak to a manager he said I had to call back.”

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Posted 3 years ago

“Ordered an invicta watch from jomashop, received quickly very good price. Unfortunately the watch does not work, attempted to get in contact with customer service, number not available. Now stuck spending more money to repair the watch from the manufacturer than I paid for the watch. Would not recommend jomashop”

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Posted 3 years ago

Jomashop is rated 3.7 based on 2,908 reviews