Jomashop Reviews

Name: Jomashop
Rating: 3.67

3.7 Rating 2,963 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,963 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Jomashop 5 star review on 28th December 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a movado watch and received an empty box! Everything in it, little pillow and all, except the WATCH. Also shipment was late, no forewarning. Re shipment will take a whole week before I see anything! Worst experience ever! Didn't even offer me free shipping or expedited shipping for their mistake! Would not recommend this company!”

Helpful Report

Posted 4 years ago

“This is the worst site i've ever had to deal with. Twice I ordered stuff from them and they purposely send you the wrong item and then want to charge you a return fee for their stupid mistakes. And they have a bad customer service reps. imagine a customer service rep telling you she doesn't work at the warehouse and so therefore I should move on.”

Helpful Report

Posted 4 years ago

“THE WORST EVER EXPERIENCE IN CUSTOMER SERVICE, THE CHAT IS TERRIBLE AND THE PERSONS BEHIND THE CHAT ARE RESPONDING VERY LATE, THEY DO NOT ANSWER CLIENT'S QUESTIONS PRECISELY AND KEEP SENDING SOME NON-RELATED POLICIES. IF YOU HAVE A CHANCE TO BUY SOMETHING FROM ANOTHER PLACE, CONSIDER THAT, THE ONLY POSITIVE IS THE CHEAP PRICES, BUT YOU GET WHAT YOU PAY FOR AS THE CUSTOMER SERVICE IS TERRIBLE!”

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Posted 4 years ago

“long time shipment do not care”

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Posted 4 years ago

“Price. I'm satisfied with the beauty of the antique watch.”

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Posted 4 years ago

“This company is a total scam. They pay people to post fake reviews so you feel ok ordering. Then you get your watch. Mine was broken. Jomashop is a total scam! Joma shop is a rip off. Avoid this place.”

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Posted 4 years ago

“I haven’t got my package since I ordered the watch two weeks ago!”

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Posted 4 years ago

“Great price on Raybans. Fast shipping, good communication and the product was as described and expected. I will most definitely buy from Joma again.”

Helpful Report

Posted 4 years ago

“If you buy from Jomashop you’re playing Russian Roulette. I purchased an Omega Watch from them and the first time I wore it it stopped running. It had been slightly over 30 days and they had me send it in for repairs. After 2 1/2 months and much complaining, the staff said the watch had been repaired but couldn’t tell me what was wrong with it. I even offered to purchase another watch for $2000 additional and they wouldn’t even discuss it. Be aware if you buy anything from Jomashop that their customer service is horrible.”

Helpful Report

Posted 4 years ago

“Horrible shop ,horrible customer service ,fake product please don’t buy”

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Posted 4 years ago

“DO NOT BUY FROM THEM. The customer service reps are rude and nasty. They hang up on you without listening to you. My package was lost by Fedex guys and jomashop guys almost implied that it was delivered and that i was lying. I couldn't believe the way they were handling the case and being so rude to me. Plz save your money and run!!”

Helpful Report

Posted 4 years ago

“I ordered the SEIKO 5 SPORT AUTOMATIC BLACK CANVAS WATCH. THE watch didn't work out of the box. I called customer service and they convinced me to try the instructions for setting up the self-winding mechanism again. Still didn't work. The return policy to insure the watch costs more than half the value of the original purchase. It seems to me Jomashop should be responsible for the proper functioning of the watches they sell.”

Helpful Report

Posted 4 years ago

“Great product!!!”

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Posted 4 years ago

“Wrong color”

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Posted 4 years ago

“I made an order of a handwatch 2 weeks now and there’s no confirmation about shipping I tried to contact them but there’s been no response”

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Posted 4 years ago

“Great products! A++ Fast delivery Thanks again!”

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Posted 4 years ago

“everything was just fine. Shipping came very quickly and was packaged very securely. The watch was as described and is lovely. The price was excellent. I intend to buy more in the future.”

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Posted 4 years ago

“Easy purchase, quick delivery, Ray Bans in perfect condition.”

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Posted 4 years ago

“Purchase was easy from beginning to end. Well-packaged and fast delivery.”

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Posted 4 years ago

“Easy purchase. Fast delivery. Well packaged. This was the 5th watch I have purchased from Joma and I am sure I will be back again.”

Helpful Report

Posted 4 years ago

Jomashop is rated 3.7 based on 2,963 reviews