Jomashop Reviews

Name: Jomashop
Rating: 3.68

3.7 Rating 3,013 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,013 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was able to get a perfume for a fraction of the price ! I really wanted a specific perfume but could not justify paying full price . I’m so happy with jomoshop ! Quick shipping as well.”

Helpful Report

Posted 1 month ago

“Well run company, great authentic products at reasonable prices. Well done, Jomashop.”

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Posted 1 month ago

“I ordered two Raymond Weil watches from them on November 29th, 2024. I still have not received them. I contacted Jomashop many times with no direct indication of when I will receive my paid for watches. Their customer support horrible, not very effective, or caring of one’s situation. I want to cancel but was advised I can do so after I receive the shipment - that does not make sense at all. They are not able to provide me with a delivery date because they are out of stock - it was in stock when I made the purchase. They keep sending emails saying it ordered and I will get it in 3-5 days - nothing yet. I am very frustrated with Jomashop and its customer service. I will never purchase from them again. I just want everyone on this site to know about my bad experience with them. I have asked to escalate the situation but no response from them.”

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Posted 1 month ago

“Very fast shipping and excellent customer service on returns. Don't hesitate to order from Jomashop, you definitely won't be disappointed in their 14k jewelry.”

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Posted 1 month ago

“Good Price and nice discounts on swiss watches.”

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Posted 1 month ago

“VERY GOOD PRICES AND PACKAGE ARRIVED ON TIME WITH 2 DAY SERVICE”

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Posted 1 month ago

“Good customer service”

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Posted 1 month ago

“Ordered 2 watches from Jomashop and only received one. The one I received took 7 days to receive although their ETA stated 3 business days based on my location. The other watch that I haven't received is in status of "pending acceptance" with USPS at the same location of origination. I don't understand how I received one watch that was ordered a day after the watch I haven't received. Long story short shop elsewhere from a more reputable vendor. I have disputed the charges BUT since they only insured the package for $100 and they "claim" it was shipped I'm probably out $500. ( The watch was $600). Just shop elsewhere that has better shipping AND communication . Once they have your money they could care less where your package is”

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Posted 1 month ago

“So amazing fragance”

Jomashop 5 star review on 2nd March 2025

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Posted 1 month ago

“Watch arrived on time. However it was not secured inside the box during shipping and the protective film had been removed. So it was bouncing around inside the box while being shipped halfway across the world. It arrived undamaged, but that was just extremely good luck.”

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Posted 1 month ago

“I have utilized Jomashop several times over the past few years for watch purchases. Always easy and convenient. Dangerously large inventory for all price points. Communication is always efficient.”

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Posted 1 month ago

“When they deliver the product you order, it's an excellent place to order from, but the reason I gave it three stars is because they are incredibly inconsistent. I've had to cancel four orders out of the eight I've placed due to not having a product in stock, as they claimed on their site.”

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Posted 1 month ago

“Making it convenient to buy certain colognes.”

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Posted 1 month ago

“They had a really good seal on Paris Corners Ophidian Mango Bliss Cologne. Ordered it and was delivered within 5 days or so. Came well packaged and was exactly what I ordered. Cologne was amazing! Let it mature about a month and man it’s gorgeous!”

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Posted 1 month ago

“Shipping process is very slow when compared to others like Amazon or any other company”

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Posted 1 month ago

“Good product. Fast delivery.”

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Posted 1 month ago

“The BEST of the BEST”

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Posted 1 month ago

“The shipping was fast and got exactly what I ordered but was not happy with the fragrance but is not Jomashop’s fault.”

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Posted 1 month ago

“Jomashop delivered as advertised; actually, better than I expected. Authentic Spice Bomb at reduced price. Definitely will not hesitate to purchase from again.”

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Posted 2 months ago

“I received a nonfunctional watch. After numerous emails back and forth, they finally approved the return for a refund. The return was delivered to Jomashop almost a month ago, but I still didn’t receive my refund. I tried emailing them to get a status update but every time I get the same response: “when the appropriate department will receive it, they will update it”. I gave up. It’s hopeless. Jomashop never again!!!”

Helpful Report

Posted 2 months ago

Jomashop is rated 3.7 based on 3,013 reviews