Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,908 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,908 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, I still have not received my package, very unhappy with the customer service, I ask for a refund and they inform me that they cannot do it until the package is delivered, it is impossible since when tracking it I travel to Europe and I do not know when it will arrive.”

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Posted 3 years ago

“I was very happy with Jomashop’s pricing on the Hamilton Kahki King II Field Watch. I’ve been wanting one for years and Jomashop had just the right price. And delivery was prompt as well. I will certainly buy from Jomashop again!”

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Posted 3 years ago

“I purchased a wallet from my Dad’s birthday . The tracking information claimed that it had been delivered when in fact it had not. I contacted joma shop customer service who was wonderful and filed a report with the USPS. The package was sent to my neighbor by accident and thankfully I got the packed in time for my dads birthday. The customer service of jomashop impressed me though with their willingness to help”

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Posted 3 years ago

“Simply excellent Customer Service, fast shipping, and quality product. "The whole package". David”

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Posted 3 years ago

“Great price for fantastic watch when I'm in market for another watch joma is at the top of the list fast shipping with authentic merchandise thanks 😊!”

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Posted 3 years ago

“Hi i glad to take these oppotunities Ummmm!!! Korea has 200$ limit for no tax So i wish many goods under 200$ Thank you jomashop”

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Posted 3 years ago

“I ordered 4 fragrances at the website, 2 was shipped 4 days later, the other 2 had not shipped after more than 2 weeks of the ordered date. I sent an email to their customer service and they did not even say “sorry”. What they reply is just “they are shipping it in the next few days”. Too poor customer service. Until the moment I write this review, the items has not still been shipped”

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Posted 3 years ago

“Watches arrived on fourth day in Russian customs since ordered. Quite fast, but next 10days they were lying somewhere on a warehouse. I had to call to UPS for three times to get the status. No sms, no gone calls, except for last one, from delivery guy. I think this is unacceptable, delivery and customs fee cost me 401$, and they couldn’t even make a call. Jomashop is a great store, genuine watches by small prices. But you need to do something with UPS Russia, they getting you down”

Helpful Report

Posted 3 years ago

“El reloj no funciona. Al atornillar la corona el reloj se tendría que poner en marcha y no es así. Estoy esperando su respuesta y que me digan que tengo que hacer. Saludos : Juan Antonio Zugadi Alvarez”

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Posted 3 years ago

“Quality high end products and timely delivery, all at a great price.”

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Posted 3 years ago

“Fantastic watch! Fantastic price! I’m very happy with my purchase!”

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Posted 3 years ago

“Great saving. Great customer service”

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Posted 3 years ago

“High quality timepieces, unbeatable prices , fast and cheap shipping rates to Canada ! Highly recommend!”

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Posted 3 years ago

“Fast shipping, great deal, exactly as described. Perfect!”

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Posted 3 years ago

“Good website. Good products. Good service.”

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Posted 3 years ago

“Good prices, easy site navigation”

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Posted 3 years ago

“Second purchase from Jomashop, so this time with confidence. Again they delivered on time and excellent product. Thank you, I will be back again.”

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Posted 3 years ago

“Shipping was Quick ! Prices are really interesting. However, make sure to thoroughly check your item. Mine came with a small scratch.”

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Posted 3 years ago

“The dial was already defective in the sales photos and was shipped that way. The bracelet is completely crumbled and that at a price of 1200.00. customer service offered only 40.00 for repair and a new bracelet I have to organize myself. very very poor service and quality”

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Posted 3 years ago

“I place an order 14 days ago still haven’t have any update on my order I contacted the customer service they told me both of my orders are out of stock, However when I looked and their website the watches are still available to purchase shame”

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Posted 3 years ago

Jomashop is rated 3.7 based on 2,908 reviews