Jomashop Reviews

Name: Jomashop
Rating: 3.67

3.7 Rating 2,960 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,960 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 28th December 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought two kinds of watches and they are all brand new like I am the first person who opened the box from the factory. The packaging is excellent when they ship the item. Their return policy is okay, the customer handle the shipping fee like $13.”

Jomashop 5 star review on 25th November 2022

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Posted 2 years ago

“Really happy with product! exactly as described and delivered quickly and with care. will definitely shop here again. extremely happy with purchase!”

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Posted 2 years ago

“RUN AWAY FROM JOMASHOP AS FAST AS YOU CAN!!!! If you want to find out how inept, grossly negligent and fraudulent this company is, please read on. You can’t make this stuff up because no one could believe that this could be true, but it is! Their watch repair department is a complete joke. They either can’t read English or they are so arrogant that they disregard the information from the customer that explains the problem. Their customer service department is devoid of service and they will not help you even if this happens to you: I purchased a brand new Raymond Weil quartz watch in early February. When I went to change the time and date on it, the stem seemed uncharacteristically loose and made it difficult to change both the time and date. Not knowing if this was typical of this watch, I accepted it for the time being. Then a month or so later the date window stopped advancing overnight so it became obvious that there were multiple defects with this new watch. I called Jomashop to alert them that I was sending it in for repairs and included a detailed explanation of the problems. It cost me $22.75 to mail it back. Eight weeks later I received it back and once out of the box, I went to adjust the time to my time zone and upon pushing the stem back in, the watch stopped working all together! I couldn’t get it to restart even after several attempts of pulling out the stem and pressing it back in. I called and told Jomashop that their repair failed so badly that now my watch wouldn’t run, so they told me to send it back a second time which I did, again giving detailed instructions of what makes the watch stop running. Seven weeks later I receive it back, take it out of the box, reset the time and the watch stops again! I figured they never even looked at it, but I was wrong. It was obvious that they opened the back of the case because it was full of scratches and deep gouges along with scratches on the bracelet and the bezel. It looked like someone either used a claw hammer and channel-lock pliers to remove the back, or they just threw if down a gravel road and ran over it a couple times with their car. Either way, I still have a broken watch on the inside and a damaged watch on the outside. Obviously I was livid and called and demanded my money back. They apologized and said they would put a “new movement” in it so it should solve the problem. I said if that is the case than you better make sure you repair the outside of the watch to “like new” condition before I would accept it back. I sent it back for the third time and waited another 6 weeks. I get it back again and I notice that the watch was in the same damaged condition it was when I received it the last time. I then went to reset the time and the watch stopped again, FOR THE THIRD TIME! Do you think they actually gave me a new movement that just happened to have the same defect as my original one? Here is where the fraud part begins. So now more than 6 months have passed since I sent it in the first time and I still have a broken and damaged watch and I still have no idea if the first defects were ever repaired since it won’t run! I sent in back a fourth time, but this time I included the box, the manuals, extra bracelet links and demanded a cash refund. Given their repair department is incapable of repairing watches and given they lied about the movement being replaced and given they damaged the watch while pretending to repair it, you’d think they’d make the cash refund out of embarrassment alone, but not Jomashop. Their unmatched customer service department said “Nope. We don’t do that!” Jomashop is not an “authorized dealer” for any of their premium watch lines they sell. They offer their own warranty which means if your watch has a problem, you are screwed and they will make no effort to resolve the problem other than more lies and excuses. Please do yourself a favor and go to a reputable company that actually stands behind their products and cares about their customers. Jomashop only cares about Jomashop. This is now in the hands of my attorney. Thanks for listening and I hope I have saved you from being another victim.”

Jomashop 1 star review on 24th November 2022

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Posted 2 years ago

“Perfect customer service!”

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Posted 2 years ago

“I had a great experience, the discount was amazing and all the fees were included at checkout which is great when you are dealing with the parasitic Canadian government and their random customs charges. The watch is beautiful and I really have t take. It off since I got it. Highly recommended. B”

Jomashop 5 star review on 24th November 2022

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Posted 2 years ago

“It's really recommended, easy ordering and payment with the option of paying taxes and customs on order for countries other than the USA, it's a huge time saver at the reception, it's great. The items are as advertised, fast shipping, it's really perfect. Conclusive experience and I would not hesitate to do business with them again without a doubt.”

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Posted 2 years ago

“I have purchased 2 watches they arrived in a timely manner. My watches are what I ordered they run well I purchased these onsale. I will give a 5 star review and encourage others to use there online store.”

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Posted 2 years ago

“I purchased an Omega Seamaster Aqua Terra and it stopped working. Sent back to Jomasshop 4 months ago for repair and hear nothing back from them except they will notify when repair is complete. Stay away - stay far away from Jomashop!”

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Posted 2 years ago

“You have worked hard for this model! You have associated the modern with the ancient. It's a great timepiece! Congratulations and keep up the good work”

Jomashop 5 star review on 20th November 2022

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Posted 2 years ago

“I ordered a Longines Hydroconquest from Jomashop and it was delivered as promised and very quickly! Thank you!”

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Posted 2 years ago

“I think for anyone aspiring to be a watch collector, this is a great place to start with because the discounts that you get from Jomashop is unbeatable in the current industry and most importantly, the authentication is guaranteed. This is my go to place when ever I want to buy a Swiss Made wrist watch for my collection.”

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Posted 2 years ago

“Ordered in stock Merch. Two pieces. First shipped quick, second no update. E-mailed a week later, and got update that second package was going out in few days, wasn’t in stock. No major hiccup just would have been cool if they said it before I asked. Price was solid deal. So it’s a 4.7 star from me. Great product, Great price just fell short of 5 stars. Would buy again for sure”

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Posted 2 years ago

“Great product and fast shipping”

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Posted 2 years ago

“My order arrived quicker than I expected! I am very pleased with the sunglasses! I thought the frames were black when I ordered, but they're blue...no problem since that's my fav color. The quality is authentic and my eyes are happy when I'm driving :)”

Jomashop 5 star review on 17th November 2022

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Posted 2 years ago

“The 2 customer service people I had to deal with were completely unhelpful. The 2nd one said they would add a $50 discount to my purchase because the shipment didn't arrive when it was supposed to, but I never received the discount. I am absolutely disappointed with your customer service and hope you take steps to improve it.”

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Posted 2 years ago

“Delivered my glasses quickly and in good condition. Highly recommend”

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Posted 2 years ago

“I have been purchasing my Swarovski yearly ornaments from Jomashop for years and years..and they consistantly the best and most reliable online company I've ever had the pleasure dealing with. There service is the best around!”

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Posted 2 years ago

“Love my glasses!!!!”

Jomashop 5 star review on 16th November 2022

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Posted 2 years ago

“My Orient watch gift to a relative came quickly & the price is excellent. I have purchased from Jomashop a couple of times, a decade ago, but the quality services were the same.”

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Posted 2 years ago

“Excelente página, la recomiendo millón ya que todo me ha llegado muy bien. Calidad y precio 100% execelentes, el envío súper rápido y todo llegó muy bien. Es la 3era vez q compro y no será la última.”

Jomashop 5 star review on 15th November 2022

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Posted 2 years ago

Jomashop is rated 3.7 based on 2,960 reviews