Jomashop Reviews

Name: Jomashop
Rating: 3.68

3.7 Rating 3,013 Reviews

66 %

of reviewers recommend Jomashop

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Metrics

3.7

Based on 3,013 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Jomashop 5 star review on 18th March 2025

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fist time buyer but the experience was awesome, I was frustrated by Cettire untill I decided to try Jomashop, well done guys and keep it up.”

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Posted 2 years ago

“BEWARE!!!!! If I could give ZERO stars, I would do that! I ordered a pair of Costa Sunglasses for a Christmas present. My friend wore them TWICE and the lens fell out. Jomashop refused to take any responsibility for what was OBVIOUSLY a faulty item, or a fake one! Real Costa Sunglasses do NOT fall apart like that. They did offer me $15 to get them repaired....thanks for nothing. I'm out $134.”

Jomashop 1 star review on 8th January 2023

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Posted 2 years ago

“Sometimes they have great deals but customer service level is very low!Def i would not buy anything again i had very bad exp with joma customer service!I bought a 2k watch for a gift.Andi did pay with paypal.But i have my own business.And i have to travel a lot.Most of the time iam not at home.So after ups did not catch me at home one time.I did call to joma customer service.And i asked them can we set up pick up from ups hub?Because iam not at home most of the time.!So before that i was told from ups i have to call joma so they can do that because the package is restricted for pick up!JOMASHOP customer service did not help at alll.After asking me personal questions ,like where do i work ?!!!!!and am i Russian?!!!!what the hell?Because my name sounds like!I could not belive it.I was told they will not set up pick up from the hub!Its not secure?!!!!what?You have to provide gover id to pick up,so whats the problem?!!!NO WE CANT DO THAT!I was told to bring a friend at home to wait for ups !This is crazy!So after 2 attemps for del ups hold the package in the hub for a week and the i went there and took it with my id!Wooow,did not came on time sup to be a gift!So joma customer service did not now at all how to help!Also i was told because its been paid with paypal they cant set up pick up?!!How come your website accept paypal.There is not like if u pay with paypal you cant set up pick up.And if i cant how come i did!So i would not recomend jomashop.Such a waste of time very rude and not professional customer service.Also waste of time and money.Also dont wait your gift on time!”

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Posted 2 years ago

“Extremely happy with my purchases. Wallet & cufflinks were exactly has described. Will definitely be a return customer.”

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Posted 2 years ago

“Product as discribed and fast delivery”

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Posted 2 years ago

“I chose Jomashop to avoid problems commonly associated ordering online, such as lost packages and bad communication. Unfortunately, that is EXACTLY what I got from Jomashop. My order is a mess, my package is lost to delivery limbo and I’ve yet to have a helpful conversation with anyone a Jomashop. I would not buy from them again. I bought as watch from them, it was sent, but it didn't clear customs. I have yet to receive a reply from Jomashop to my emails, messages, or calls. There is nobody from Jomashop that will assist you. They don’t care. Emails went unanswered, the chat bot was unhelpful and calling them was useless. Jomashop's lack of communication made things worse. Now I must go through the joys of requesting a refund for a package that never made to delivery. Basically, an online order's nightmare.”

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Posted 2 years ago

“The prices are excellent, the communication is good, the transport is a little slow but acceptable.”

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Posted 2 years ago

“I had never heard of Jomashop before and decided to give them a try. My husband and two of my kids each asked for a rather expensive watch for Christmas. After doing research, I found Jomashop and was so happy about their prices. Saved me hundreds. The quality of the watches (two Michael Kors and one Victorinox) was impeccable. Shipping was extremely fast as well I will definitely purchase from them in the future.”

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Posted 2 years ago

“Good price, easy purchase, prompt shipping.”

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Posted 2 years ago

“Excellent and honest service.”

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Posted 2 years ago

“Very satisfied with my products. Shipping took a while but i wasn't in a hurry so i was ok about it. i would shop Jomashop again.”

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Posted 2 years ago

“Too many e-mails, can't unscribe”

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Posted 2 years ago

“Good Price, quick service.”

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Posted 2 years ago

“Very easy and fast transaction. I chose a shipment to Europe including customs fee.”

Jomashop 5 star review on 27th December 2022

Helpful Report

Posted 2 years ago

“If I could give a 0 Star rating I would for my experience. I ordered a Cartier watch as a gift the week prior to Christmas and called the day after placing the order to confirm that the watch would ship. Their site indicated that watch purchases would be delivered before Christmas. was told that it should ship from the Jomashop supplier in 1 -3 business days and that I should have it before Christmas. Friday before Christmas I called to follow up as I had heard nothing from Jomashop. Customer Service again told me that the watch had not shipped but should in 1 - 3 business days. Their excuse was that "it's the holidays". Again, no proactive update. I called to follow up today, 12/27, and when pressed, Customer Service told me that the item was out of stock with no projected available date. Despite the fact that Jomashop emphasizes premier Customer Service, they are not proactive, don't have product stock information, and cannot provide accurate order information when the customer calls to follow up. Jomashop appears to be simply a broker service with no real time product availability information. I would avoid at all costs.”

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Posted 2 years ago

“A Zenith watch I had been looking for the last couple years showed up in Jomashop's inventory so I gave myself an early Christmas present. I did contact customer service prior to purchase and completed my purchase online afterwards. This is my second Zenith from Jomashop and very happy with service, quality, delivery, etc. The watch I received is beautiful and I will enjoy for years to come. Thank you!”

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Posted 2 years ago

“Primera compra, muy satisfecho”

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Posted 2 years ago

“This was my second purchase and I am very satisfied.”

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Posted 2 years ago

“Genuine product, fast delivery”

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Posted 2 years ago

“Good item with excellent quality. Shipping is very ontime. Will come back again for shopping. Thanks for the nice service! Happy New Year 2023!”

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Posted 2 years ago

Jomashop is rated 3.7 based on 3,013 reviews