Jomashop Reviews

Name: Jomashop
Rating: 3.67

3.7 Rating 2,960 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,960 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 28th December 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is a joke-tried scamming with sending cheaper sunglasses then tried to refund me less than what I paid on top of trying to get me to pay to ship them back. There are WAY better places to shop. Don’t waste your time OR money.”

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Posted 2 years ago

“I found the perfect Christmas gift for my wife. The prices were affordable and ordering and shipping was flawless. I highly recommend this company”

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Posted 2 years ago

“Jomashop took my money but did not deliver the item. The item did not ship and shows no sign of shipping but they refuse to give me a refund. There is something wrong with this vendor. I suppose I have lost my money to a Ponzi scheme of some sort. Maybe Paypal can get me back my money- but Jomashop is not cooperating.”

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Posted 2 years ago

“Affordable prices!Secured delivery.”

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Posted 2 years ago

“I have already bought two watches, everything was fast and professional. The watch came in excellent quality. I am very satisfied. Thank you!”

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Posted 2 years ago

“I watch was not as described. I was required to take it to a local July for assessment. They were not keen to be involved and I have not yet received any further emails”

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Posted 2 years ago

“Cologne delivery was fast and product was packaged well. All authentic no complaints here.”

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Posted 2 years ago

“We absolutely 💯 love joma shop! We always have a great experience in shopping with them. The variety and prices keep us coming back! thank yoy Joma Shop John”

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Posted 2 years ago

“A tester perfume was sent without a stopper for the atomizer and it was not packaged properly and the perfume leaked inside the package. I sent photos of bottle to customer service the day I received the package requesting either a partial refund or an exchange for a full bottle. They offered me a partial refund and I agreed however never processed the refund. I emailed them back asking when it’s going to be processed and they put me back in the queue to wait for it. I am fed up and requesting to return the bottle for a full refund. It has been over a month dealing with this and still no resolution and still no response about providing me with a return label so I disputed the transaction with my bank. I’m sure that will get your attention. Worst customer service ever!”

Helpful Report

Posted 2 years ago

“This company is a joke. I placed a very large order ($1600+) a month and a half ago and never received my package. Their customer service was useless. UPS tried to deliver to an access point (which I did not approve) and when I asked for it to be redelivered to my home, they redelivered to the UPS access point, who denied the package. I never once denied the package myself. In fact, I tried to get JomaShop's customer service to help but they refused. So I spent 17 days calling UPS each day, who did try to help but were not able to. They returned to sender. I have not received the package 1.5 months later and have not received a refund or any clear communication from their team. DO NOT ORDER FROM THIS COMPANY. They are a scam. All I wanted was for them to deliver the package that I ordered, but apparently they can't do that.”

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Posted 2 years ago

“Great price and the watch was as described and promised. Delivery date was right as projected and got it before Christmas. All in all, worthy of a 5 star rating.”

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Posted 2 years ago

“Placed an order as Chrismas gifts, and never received them. Been calmly waiting for Jomashop to support, then now was asking to contact carrier by myself. I tried but got transferred around by UPS.”

Jomashop 1 star review on 13th January 2023

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Posted 2 years ago

“Fist time buyer but the experience was awesome, I was frustrated by Cettire untill I decided to try Jomashop, well done guys and keep it up.”

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Posted 2 years ago

“BEWARE!!!!! If I could give ZERO stars, I would do that! I ordered a pair of Costa Sunglasses for a Christmas present. My friend wore them TWICE and the lens fell out. Jomashop refused to take any responsibility for what was OBVIOUSLY a faulty item, or a fake one! Real Costa Sunglasses do NOT fall apart like that. They did offer me $15 to get them repaired....thanks for nothing. I'm out $134.”

Jomashop 1 star review on 8th January 2023

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Posted 2 years ago

“Sometimes they have great deals but customer service level is very low!Def i would not buy anything again i had very bad exp with joma customer service!I bought a 2k watch for a gift.Andi did pay with paypal.But i have my own business.And i have to travel a lot.Most of the time iam not at home.So after ups did not catch me at home one time.I did call to joma customer service.And i asked them can we set up pick up from ups hub?Because iam not at home most of the time.!So before that i was told from ups i have to call joma so they can do that because the package is restricted for pick up!JOMASHOP customer service did not help at alll.After asking me personal questions ,like where do i work ?!!!!!and am i Russian?!!!!what the hell?Because my name sounds like!I could not belive it.I was told they will not set up pick up from the hub!Its not secure?!!!!what?You have to provide gover id to pick up,so whats the problem?!!!NO WE CANT DO THAT!I was told to bring a friend at home to wait for ups !This is crazy!So after 2 attemps for del ups hold the package in the hub for a week and the i went there and took it with my id!Wooow,did not came on time sup to be a gift!So joma customer service did not now at all how to help!Also i was told because its been paid with paypal they cant set up pick up?!!How come your website accept paypal.There is not like if u pay with paypal you cant set up pick up.And if i cant how come i did!So i would not recomend jomashop.Such a waste of time very rude and not professional customer service.Also waste of time and money.Also dont wait your gift on time!”

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Posted 2 years ago

“Extremely happy with my purchases. Wallet & cufflinks were exactly has described. Will definitely be a return customer.”

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Posted 2 years ago

“Product as discribed and fast delivery”

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Posted 2 years ago

“I chose Jomashop to avoid problems commonly associated ordering online, such as lost packages and bad communication. Unfortunately, that is EXACTLY what I got from Jomashop. My order is a mess, my package is lost to delivery limbo and I’ve yet to have a helpful conversation with anyone a Jomashop. I would not buy from them again. I bought as watch from them, it was sent, but it didn't clear customs. I have yet to receive a reply from Jomashop to my emails, messages, or calls. There is nobody from Jomashop that will assist you. They don’t care. Emails went unanswered, the chat bot was unhelpful and calling them was useless. Jomashop's lack of communication made things worse. Now I must go through the joys of requesting a refund for a package that never made to delivery. Basically, an online order's nightmare.”

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Posted 2 years ago

“The prices are excellent, the communication is good, the transport is a little slow but acceptable.”

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Posted 2 years ago

“I had never heard of Jomashop before and decided to give them a try. My husband and two of my kids each asked for a rather expensive watch for Christmas. After doing research, I found Jomashop and was so happy about their prices. Saved me hundreds. The quality of the watches (two Michael Kors and one Victorinox) was impeccable. Shipping was extremely fast as well I will definitely purchase from them in the future.”

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Posted 2 years ago

Jomashop is rated 3.7 based on 2,960 reviews