Jomashop Reviews

Name: Jomashop
Rating: 3.67

3.7 Rating 2,960 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,960 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 28th December 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I checked out Jomashop for sunglasses specifically. Ordered a Ray Ban aviator, rb3689, 62mm lens. Arrived on time, excellent price, and most importantly it was in fact authentic. Wish there could be more range of inventory, but I’m happy to have found one of the sunglasses that I wanted. They did not have certain models and sizes I was interested in from Ray Ban, but it’s understandable. 5 stars - would recommend if you can find what you wanted.”

Helpful Report

Posted 3 years ago

“Bought a bag with fast confirmation and order update. The bag I ordered arrived well packed.”

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Posted 3 years ago

“They delivered fast everything was perfect and this was my first purchase and a rather expensive one would gladly use them again!!!”

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Posted 3 years ago

“I liked how you can search products that are "in stock" so one knows the purchase should be delivered relatively soon. I also liked the prompt order confirmation and order update. The watch I ordered arrived in perfect condition and I love it.”

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Posted 3 years ago

“Muy satisfecho con la compra. El reloj Victorinox Fieldforce Chronograph Quartz Black Dial Men's Watch 241855 es muy hermoso. Entrega en Colombia antes del tiempo previsto. Volvería a comprar.”

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Posted 3 years ago

“Watch was as expected no issues with item as delivered. Frictionless process. Now if I could only turn off the daily marketing offers. Why does unsubscribe not work?”

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Posted 3 years ago

“Thank you for the lovely order but what I did not like was the lack of interest in good and clean packaging. The belt was placed in a transparent plastic bag inside a small carton. It doesn’t belongs to the luxury brand in any way, it look like a cheap request or without a price, even in addition to the absence of a cloth bag belonging to the brand to protect the belt and keep it or a carton for the brand.”

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Posted 3 years ago

“Happy with my purchase, hoping that they include the original box. Customer service reply to my email fast. Fast delivery of my order.”

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Posted 3 years ago

“The product appears to be fake/knockoff. I reached support by mail with no response. Not happy at all. The product is not having warranty card and received just the men’s watch.”

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Posted 3 years ago

“Great prices and received the order in a timely manner! Will definitely order from Jomashop again!”

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Posted 3 years ago

“First, I would like to thank you for the kindness of your letter and your keenness on customer satisfaction with regard to my purchases. My order was a Gucci belt, and it arrived very quickly, and the same request, but what I did not like was the lack of interest in good and clean packaging. The belt was placed in a transparent plastic bag inside a small carton. It doesn’t belongs to the luxury brand in any way, it look like a cheap request or without a price, even in addition to the absence of a cloth bag belonging to the brand to protect the belt and keep it or a carton for the brand. Please pay more attention to customer requests so that you will be the first choice for online shopping”

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Posted 3 years ago

“Good service, fast delivery, satisfied”

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Posted 3 years ago

“Defective items that should have been utilized are sold through jomashop. The backpack I bought was defective. Unevenly sewn in two places. All tags, box, bag are intact. I contacted them on the 18th of December requesting to replace it. I still have received no instructions on how to do that. Update: I requested a return via their website and it turns out I have to pay $18.49 for it. Why do I have to pay for the return if the item is faulty? I experienced the inconvenience of not having my money, not being able to use the item that I needed and having to spend time on returning it and also have to pay for the shipment of your defective item. Just called them to inquire if it's possible to replace it and not return it. Waited for 24 minutes. When the lady finally picked up she didn't sound welcoming at all. All I could say was "hi, just a second" as I wanted to turn the speaker on. I didn't have the time to even turn the speaker on and say anything when she hung up. I guess it's unacceptable for them to wait literally one second as opposed to me being on the phone for 24 minutes. Considering the poor service across the board and quality of the item sent it's so hard to believe all the positive reviews.”

Helpful Report

Posted 3 years ago

“I recently returned an item I bought. I used a USPS Priority Mail label addressed to Jomashop which I was able to confirm that indeed it was dropped off and left with an individual. Upon calling them for the status of my return, I was told that they do not have my package and asked me to follow up with USPS. Really?!? The tracking info says it was delivered to you! Thanks Jomashop”

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Posted 3 years ago

“PRICE BUT NO ALMOST NEVER MY SIZE 😂.HOWEVER ALL GOOD EXPERIENCE ON MY FIRST TIME .DELIVERY SERVICE IN EU IN BUSY TIME BIFORE CHRISTMAS WAS GREAT.”

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Posted 3 years ago

“I love Jomashop, best price and fast shipping 5 stars plus”

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Posted 3 years ago

“I have bought many things on Jomashop, and I did like shopping on Jomashop except that I wrote to custmoer care that my order hadn't shipped yet, and got the reply saying there were no any stocks for my order items after my order was placed for some time. And Jomashop told me I could place another order for replacement, and would for me help on prices, but surprisingly no one took care of my order, and it was cancelled. Well, though I still like shopping with Jomashop, hopefully, there will never be the case again.”

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Posted 3 years ago

“Tardan mucho en realizar el envío”

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Posted 3 years ago

“It was very nice to deal with you guys! Very professional and customer's oriented people. THANK YOU!”

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Posted 3 years ago

“Great selection at great prices”

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Posted 3 years ago

Jomashop is rated 3.7 based on 2,960 reviews