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Jomashop Reviews

3.7 Rating 2,907 Reviews
A-
Happiness Grade
A-

Customer Service - Good

81.07%
Industry Average
I have a good experience with Jomashop. I purchased 4 watches so far and I didn't have any issues with a products or customer service. Just one watch had dead battery. However, the price I purchased the watch was cheap for the brand, so I replaced a battery locally and I didn't send my watch back. Only one thing I don't like is custom charges when the parcel crossing the border.
posted 3 years ago - Olga
I've only used Jomashop once, to buy a $350 watch. I was able to use 2 Visa gift cards to buy 2 Jomashop gift cards, and split the payment. The transaction went through fine, and the watch was delivered on time. It's been 3 weeks and the watch is fine. I had contacted Jomashop a few times by email and once by phone, and customer service was helpful and friendly. So far, a good experience.
posted 3 years ago - Anonymous
Talk to agent before purchasing the watch, agent was very helpful. Received the Watch in 3 days, very happy with Jomashop and their customer service.
posted 3 years ago - Anonymous
Purchased a timepiece that I was looking for at a fair and reasonable price. Customer service was excellent and communication was steady throughout the whole transaction. I will consider them again for my next watch purchase.
posted 3 years ago - Anonymous
This is my first time shopping here, and I am not sure about your after-sales service. For example, the watch strap is loose. Can you change it?
posted 3 years ago - yunting ni
Purchased a Swatch watch. Good price, arrived earlier than expected. Pleased with purchase and service. Would use again.
posted 3 years ago - mt
The product selection was good. The item which I bought was exactly as described. And the customer service was excellent, quick to respond to any questions. I would definitely buy from Jomashop in the future.
posted 3 years ago - Anonymous
I needed my address updated for a package to ship correctly after the address was entered with an error. The customer service gentlemen was very helpful and corrected my address.
posted 3 years ago - PC
Very fast service and shipping. Had my watch within 4 days of purchase.
posted 3 years ago - Anonymous
I love Jomashop, however I think that customer service area needs revision. Extremely long wait times are not acceptable.
posted 3 years ago - Anonymous