Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,907 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,907 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredible product at reasonable prices and fast delivery”

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Posted 1 year ago

“Greatly satisfied with purchase for good price and quick delivery.”

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Posted 1 year ago

“Super fast delivery and overall great experience!”

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Posted 1 year ago

“Every watch has come super quickly and is new as advertised. Can’t complain, especially with their prices.”

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Posted 1 year ago

“I Bought CK one reflections, the smell are spectacular, deliver on time, very well packed to have safely the product and the correct price for me.”

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Posted 1 year ago

“Not sure about whether this is a legit fragrance or not. Odor does not stay in the skin like other fragrances I have bought from a store (first time I try buying this at Joma). Definitely won’t give it another try through here.”

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Posted 1 year ago

“I Bought Ferragamo sunglasses, they are spectacular! Deliver on time, very well packed to have the items safely covered. Price wow!!”

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Posted 1 year ago

“On September 21st I placed an online order from this store, then proceeded to place 2 more orders over the next 24 hours totaling 3 orders. I them emailed the store to ask if they could cancel the 3 orders and lump them together in 1 order to save me some of the shipping costs. They did so but through all of this they placed a total of 5 authorizations on my credit card via PayPal. The store then emailed me a single invoice for the total of all the items stating my authorizations were invalid or not approved - this was not true as per PayPal & my credit card - however, they sent the invoice demanding I pay it before they could ship the order for the total of 4 items. I paid the invoice, emailed them to advise I had done so, and within 10 minutes they sent an email advising my order had been cancelled as per MY request. This is untrue. I then emailed them requesting they remove all authorizations from my PayPal/Mastercard, and also refund me the amount I paid on the invoice. They have been veeerrrry selective in their written responses after this, stating they never charged my card so they owe me nothing, all authorizations will drop off in a week, however the charge is showing not as a preauthorization but as an actual payment. The seller states there has been nothing charged, they refuse to look at the PayPal. I have filed a dispute with PayPal, my credit card, and am awaiting a return call from Norton Shopping as technically the 3 original orders were protected under them, but not the 4th amalgamated order as it was generated manually by the store. I want all authorizations removed from my PayPal which the store can request, they also need to issue a refund which they state they do not have to do as there was no charge made by them. They have confirmed cancellation of the order multiple times via email but refuse to issue me a refund. This is wrong!”

Helpful Report

Posted 1 year ago

“I ordered a Tag Heuer Monaco (McQueen version, lefty crown) and got exactly what I wanted. Had no problem with order placement and got my order within a day or two. Item arrived as promised in the Tag Heuer box and works and looks great.”

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Posted 1 year ago

“Excellent Customers Service. Keep inform regularly the status of my order by text-messaging. Good pricing on Fragrances compared to other "Discounters". Items well packed and received in good condition. Delivery on time. Will refer Jomashop to my relatives and friends. Thank you Jomashop for the excellent service. The negative point comes from the USPS deliver who let the package uncovered unprotected from the rain.”

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Posted 1 year ago

“We have had mixed experiences with Jomashop which is a very large organization. The experience with the watch we ordered was excellent. For the necklace, even though the order was accepted, we were informed that the item was no longer available. This is just wrong since the order had been accepted and a hold placed on the credit card. Subsequent emails remained unanswered.”

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Posted 1 year ago

“: I ordered the Tag Heuer golf watch, and I had some issues since receiving it. Firstly, the box did not come with a charger head. There was a small box in which I thought the charger head would be, but it was empty. Additionally, the wireless charger does not work at times and looks like there's some rust on it. The magnet on the watch for the ball marker is also very weak. I don't think I received a new watch, because it looks as if it was used.”

Jomashop 1 star review on 21st September 2023

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Posted 1 year ago

“I ordered a bottle of Blanche Bete after hearing many people rave about the fragrance. The order was shipped and received in a timely manner. I am extremely pleased with my purchase and love the selection of fragrances that Jomashop offers.”

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Posted 1 year ago

“The watch was outstanding and the shipping was fast. I will purchase another watch soon. P.S. send out more discount codes.”

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Posted 1 year ago

“Fast delivery & really good sale price. The merchandise arrive at a very good condition.”

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Posted 1 year ago

“Las gafas que ordene me gustaron mucho y sobre todo el precio”

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Posted 1 year ago

“great full”

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Posted 1 year ago

“Great experience shopping at Joma. Keep up with the good work.”

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Posted 1 year ago

“Delivery was fast and I got the product at a very cheap price.”

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Posted 1 year ago

“Delivery was fast and I got the product at a very cheap price.”

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Posted 1 year ago

Jomashop is rated 3.7 based on 2,907 reviews