Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,907 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,907 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased YSL Libre twice now and am amazed at how quickly it arrives. I love this new scent and get so many complements when I wear it. It is a florally musky scent not overpowering, the best way I can describe it is "clean" and "fresh". A great scent for anytime of day or night. The price is always great I have not found a lower price yet.”

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Posted 1 year ago

“Great prices always, great customer service, efficient shipping”

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Posted 1 year ago

“Good price, authentic product and fast shipping”

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Posted 1 year ago

“Excellent products and prices!!”

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Posted 1 year ago

“Great pricing and items received Authentic”

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Posted 1 year ago

“I've purchased from Jomashop before, but this was the first time I had to return an item. I worked with a very pleasant rep, but I think the communication was just a bit unclear. The watch had a scratch on the inside of the crystal and I was unsure what to do about it. The rep offered a discount on the watch to keep it as is, but took a few emails before it was offered to return the item for a refund. I was directed to the RMA process which was very easy. They offered to pay for the return shipping and was given a full refund including my expedited shipping cost. I turned around and purchased the watch again, which was flawless and honestly the product images didn't even do it justice. I think this was just a learning experience on the RMA process. I will CERTAINLY, purchase from Jomashop again in the future.”

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Posted 1 year ago

“Really good prices , love it”

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Posted 1 year ago

“Jomashop offered great prices for a Citizen Disney watch which was also delivered fast.”

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Posted 1 year ago

“Do not buy from Jomashop!! I have bought 2 watches from them. They were both listed as new not pre-owned. The pre-owned watches clearly list whether the box and papers are included with the watch. The new watches do not mention it at all. A reasonable person would assume that the new watches come with papers and box. Why wouldn’t they? None of the watches, new or pre owned, are eligible for manufacture warranty. That is understood and plainly stated. But the papers are VERY IMPORTANT to collectors in the watch community. They can significantly affect the value of the watch if you decide to sell or trade later down the line. Jomashop customer service is either ignorant of that fact or just dishonest. They told me that none of their new watches comes with papers which isn’t true because one if the watches I bought did. They then told me they aren’t allowed to send papers for new watches which doesn’t make sense…. The bottom line is I would not have purchased the watch for the price I did had I known the NEW watch would not include the papers. It should have been at least another 1-2 thousand dollars cheaper and they should inform their customers what they are or are not getting.”

Jomashop 1 star review on 26th August 2023

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Posted 1 year ago

“The selection of timepieces is great and the service was excellent! I’m always hesitant to make purchases like this online, but would not hesitate to buy from Jomashop again as their pricing makes the difference!!”

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Posted 1 year ago

“I bought a Seiko 5 watch from Jomashop. They have very good prices and excellent service. My only caution is they do charge a restocking fee on returns, at least on clothing, so be sure you are certain about your purchase before buying. Otherwise I'm very happy with my new watch.”

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Posted 1 year ago

“Great selection great prices”

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Posted 1 year ago

“I’m very satisfied with all purchases which I have made on Jomashop online site. I like the price and the delivery costs with the option in take care of the customs duties at the moment of purchase. I have absolutely confidence in this seller.”

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Posted 1 year ago

“yes the bulova keeps extraordinary time to the second/minute a keeper”

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Posted 1 year ago

“Great prices and great selection.”

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Posted 1 year ago

“Productos originales y delivery en tiempo.”

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Posted 1 year ago

“Great great price.”

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Posted 1 year ago

“Excellent experience, good prices and fast delivery. 100% Original product, as expected.”

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Posted 1 year ago

“great products great prices great service”

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Posted 1 year ago

“I'm surprised by the low score. It's always been a five star experience for me, and I've been buying watches at Joma for many, many years, from affordables to higher end pieces. The prices are always among the best I've found, and most often are the lowest anywhere. The products are always genuine, the shipping is fast and safe, and customer service has always been responsive in the very rare instance I even needed to use it. It's my go to online store for my massive watch collection and I'm always happy. Highly recommend!”

Helpful Report

Posted 1 year ago

Jomashop is rated 3.7 based on 2,907 reviews