Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,909 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

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“I have purchased from here before and have never been disappointed. It was easy to purchase and was delivered quickly. Thank you and it was a pleasure to purchase from Jomashop again!!!”

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Posted 4 years ago

“This was my 1st time ever to purchase a watch online. I've have been researching for a while trying to find the specific watch I wanted and with the affordable price. So I was surfing the web and I came across this Jomashop and they were offering the watch I've been searching for, plus this discounted price that they had I thought it was too good to be true. Everything that they offer on this site is incredible, your not gonna to find a better price anywhere else then here. There shipping was very fast, for me because from the day I've made my purchase online, they had it shipped to me within 4 business days, but also depends on where you live as well.”

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Posted 4 years ago

“I called on a Thursday to see if my item would ship on Friday it was paid for. I was told yes. Didn't ship until Tuesday. When it did arrive it was inop. I believe it is the battery and was credited for it Still as a first time buyer from them I have to agree with some of the negative comments. On top of that at some point the covid19 'crisis' was blamed. Pretty sure it doesn't discharge watch batteries. Shouldn't have shipping doa, especially if it sit in their warehouse a couple of extra days.”

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Posted 4 years ago

“Such an unpleasant experience that was punctuated with the flippant customer service rep that couldn’t tell me why my glasses hadn’t been shipped in the two weeks since I ordered.”

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Posted 4 years ago

“Everything was perfect from start to finish. VERY fast shipping and watch is perfect in every way. Thank You and keep up the great service.”

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Posted 4 years ago

“I had a super bad experience with Jomashop. Tried to order four times, 3 calls to them, finally the order was placed. But waited few weeks the watch still not yet arrive and now is telling me it is being returned. Fine, but they have collected my express shipping fee! And they told me I can only claim the shipping fee myself with the courier... what a “good” experience in online purchase.”

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Posted 4 years ago

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Posted 4 years ago

“I'm very well pleased with Jomashop.”

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Posted 4 years ago

“Excellent online ship, I must buy sunglasses again in the future!”

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Posted 4 years ago

“I was very satisfied with your service! The items I ordered were delivered on time and authentic! Thank you!”

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Posted 4 years ago

“I have been wanting another Montblanc fountain pen for a long time and recently got serious about buying one. As I searched the web Jomashop kept popping up with some pretty handsome prices. But having gotten burned by a fake from China, I avoided even opening their webpage. Eventually I succumbed as I determined I wanted a Montblanc 145. I studied and researched Jomashop for 2 weeks before I decided to take the dive into purchasing from them. And BOY! and I glad I did. The ordering process a super easy and the package arrived early. The pen was and original Montblanc 145 (refer to fake China pen above), packed carefully and beautifully and after using it, it is everything I wanted! So glad I purchased and really appreciate Jomashop for being a fine retailer. They have followed up several times to make sure that I am a delighted customer (I am!). Highly recommend them. I'll be back. Everyone please stay safe out there! Flatten the curve!”

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Posted 4 years ago

“I bought a watch for my husband as a surprise promotion gift. It wasn't cheap!! When I presented it, he didn't like it and didn't want an expensive watch. He said he was happy with the Citizen watch he had. I returned it and paid $200 for return shipping. The credit was issued and Jomashop kept $600 from my return. So I basically spent $800 on NOTHING. I explained that their return policy seems clear on the front page of their website that says HASSLE FREE 30 DAY RETURNS. They said the details were in the return policy. Anything over a certain price has a return fee. When you click on the individual item, it also says HASSLE FREE 30 DAY RETURNS. I complained that they should say the policy clearly next to any items that are over their price limit so that it is clear there is a return fee. Now that I've complained (but not received any money back) I've noticed that when you click on Hassle free 30 day returns, there is additional verbiage that has been added that says "in accordance with our return policy, see policy here". Before the details were convoluted and buried (on purpose I'm sure). They are making a killing on returns from buyers like me that are used to Nordstrom, Amazon, etc, when the front website says something in bold letters, I tend to think they mean it. I'll never do business with them again. They are crooks!!!”

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Posted 4 years ago

“they delivered an automatic watch which runs for less than 12 hours!!. i have returned it 3 times under warranty, they claim to have repaired it - but has never worked. a max of 12 hours and then watch stops. they refuse to replace the watch tho i have used the watch less than a total of 5 days. most dishonorable.”

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Posted 4 years ago

“I am very happy with the service provided by Jomashop. It was my first purchase there but now they are my first go-to for watches. My watch arrived in about 4 days and the price was around $100 cheaper than anywhere else.”

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Posted 4 years ago

“Abroad order but very fast realization. Great price, great product. I'm very glad with my Jomashop experience #neverpayretail”

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Posted 4 years ago

“Good communication, fairly fast delivery and very nice watch.”

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Posted 4 years ago

“EZ order, arrived a day early & was exactly what I ordered”

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Posted 4 years ago

“Good purchase and Good service”

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Posted 4 years ago

“Great price. Probably the best price for this watch. ( I looked everywhere). Box had a little tear/dent but no big deal for me. Shipping was quick too. Overall happy with everything. Will definitely buy from them again. Already have my eye apn another watch.”

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Posted 4 years ago

“Love the product and very satisfied with the quality is service they provide, specially the delivery of the item, looking forward to shop again in the future.”

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Posted 4 years ago

Jomashop is rated 3.7 based on 2,909 reviews