Jomashop Reviews

Name: Jomashop
Rating: 3.67

3.7 Rating 2,960 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

Questions

Metrics

3.7

Based on 2,960 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

877-834-1434

Write Your review

Tell us how Jomashop made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jomashop 5 star review on 28th December 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love this store . Prices are great and service .”

Helpful Report

Posted 2 years ago

“Worest customer service. They cancel one order for me twice without any notice . They deliver second order for different location and its lost. I open a dispute and now more than 2 weeks without any solution”

Helpful Report

Posted 2 years ago

“Hello. Good service :), thanks.”

Helpful Report

Posted 2 years ago

“The item was as shown and was a good price. It arrived undamaged. The only thing is I wasn't sure about the delivery time. It seemed to take a bit longer than most items I order. However, I'll let this slide.”

Helpful Report

Posted 2 years ago

“You guys are horrible I bought a couple pair of Lacoste glasses and they was scratched bad”

Helpful Report

Posted 2 years ago

“Jomashop have always make me happy for the last 10 years of excellent and outstanding customer service and unmatched sales offers and promotions. Jomashop is a unique online store, that provide a luxury watches, jewelry, hi end hand bags and branded superior eyewear.”

Helpful Report

Posted 2 years ago

“First up, their pricing was truly great. Nearly unbeatable. I placed a total of 4 orders with them, and each time they handled my needs quickly and accurately. Each of my colognes were true to order, real, and exactly what I wanted. This is huge in my book as often times a “good” deal ends up being a fake. But Jomashop is the real deal. All the Niche colognes I’ve bought were REAL and NEW. I bought Xerjoff Renaissance, PDM Layton and several Mancera / Montale products. I am beyond happy with how JomaShop treated me as well as did a great job of getting me my orders quickly. If you are on the fence about buying from them, go ahead. They are the real deal and you won’t be disappointed. William G.”

Helpful Report

Posted 2 years ago

“I had been wanting to get an Alpina watch for some time. I was impressed by the website's wide choice of stock and their prices which are significantly lower than I could find elsewhere. It made me a bit suspicious it might be a scam as I am in UK and some of the prices looked too good to be true compared to listed prices over here! I finally picked up the courage and placed my order. Glad I did, the watch arrived within a few days via DHL quicker than a lot of UK suppliers. A lovely quality watch which arrived in perfect condition, with Alpina's authenticity tag and a nice leather case. In short very happy with the watch and the price I paid. Three tips:1) select 'DHL pre-pay customs duty' if buying from the UK- its a very quick service and no risk of the item getting stuck in customs 2) Dont use the AmazonPay option if you can avoid it, I made that mistake first time I tried to order and the result was I got locked out of my Amazon account and everything linked to Amazon eg Prime, Alexa etc. Obviously its the kind of purchase that easily gets flagged and then Amazon can freeze your whole Amazon account, in my case the card AmazonPay tried to charge wasnt my usual Amazon default card, causing all sorts of problems and in the UK its incredibly difficult to speak to anybody at Amazon who has any authority and you get treated like some kind of money laundering drug dealer - I ended up having to resort to contacting their press department before someone would help me and restore my account! Obviously none of this is really Jomashops fault but just dont repeat my mistake, avoid AmazonPay! 3) may be dont bother emailing Jomashop, I had a query about a model showing out of stock, asking when it would come back in, they never replied, presumably because they are working flat-out with so many orders. However price and speed of delivery trumps these issues. Would defo use again!”

Helpful Report

Posted 2 years ago

“Missing a perfume and when asked too speak to manager about why,and why wasn’t notified I was hung up on.”

Helpful Report

Posted 2 years ago

“original item, delivery on time and good service”

Helpful Report

Posted 2 years ago

“I'm not happy with my purchase, thats why I returned it. Still waiting on my refund. I have sent multiple emails and it takes days for a reply”

Helpful Report

Posted 2 years ago

“Super !!!!”

Helpful Report

Posted 2 years ago

“Very good store, good service and nice prices!”

Helpful Report

Posted 2 years ago

“Great prices and good watches. My one complaint is that some of the watches don't come with the instruction manuals. I recently ordered an Oris Artix GT. It came in the original box, but the manual was removed. Customer service told me Jomashop is not an authorized dealer for Oris, so when they receive the watches to turn around and sell, the instruction manuals are typically removed by the original seller. It was disappointing to receive a rather pricey watch without the full manual. However, pricing, delivery and everything else is top notch.”

Helpful Report

Posted 2 years ago

“high end Italian brand Zegna light rain jacket whith tag price over $8000, got it for under $400 dollars brand new with tags and everything, genuine article. These guys have the stuff !!”

Helpful Report

Posted 2 years ago

“Pleased with the service”

Helpful Report

Posted 2 years ago

“My product was never delivered.”

Helpful Report

Posted 2 years ago

“First time buyer and got to say I love what I purchased. Definitely will come back”

Helpful Report

Posted 2 years ago

“Horrible Customer Service. I called to explain that the price of the item would change every time I went to checkout. He told me that that was the price and if I don't like it not to shop there anymore. Wow.”

Helpful Report

Posted 2 years ago

“I bought a 212 carolina herrera perfume and they never sent it and it's available to buy again it's not fair 😔”

Helpful Report

Posted 2 years ago

Jomashop is rated 3.7 based on 2,960 reviews