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Lidl UK Reviews

2.6 Rating 638 Reviews
39 %
of reviewers recommend Lidl UK
Company Reviews Questions Metrics
2.6
Based on 638 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
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RJS
Verified Reviewer
“I was unfortunate enough to purchase a PFBS 12 B3 Multitool in Jan 2020 from Lidl's. A previous tool had been okay (and is actually still going) but although it has been rarely and lightly used this tool suffered a catastrophic failure of the tension cap recently causing the cap, collet and tool to fly across the workshop and cause damage. The failure of the cap also damaged the shaft that it screws onto. Both Kompernaß and Lidl have been utterly useless and Kompernaß seem to pretty much include any and every moving part as a "wear item" not covered by the warranty and clearly would rather be rude than deal with their warranty obligations - it was made very clear to me that unless something goes wrong in the first 6 months after purchase they are going to do nothing to help you. Lidl do nothing to help you and quite frankly the whole 3 year warranty is a complete con. The last Kompernaß representative was without a doubt the rudest person from a retailer I have ever dealt with! The really stupid thing is that Kompernaß and Lidl have now cost themselves way more than the replacement cost of the £16.99 multitool in man-hours spent avoiding their warranty obligations. On top of that my family will no longer be shopping with them losing them a minimum of £50 - £100 per week and I will never buy another tool supplied by Kompernaß. My loss stopped at £16.99 the minute I chucked the crappy tool in bin - Lidl and Kompernaß are losing every week I don't shop with them anymore .... I've shopped with Lidl for over 20 years but they will not see another penny from me!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Went to their store on Gypsy lane in Leicester. After having finished our shopping my wife requested the lady at the self service if she could kindly let her use the toilet to which she very happily refused and seemed to be enjoying the very moment. Could not believe it. Had to go to Ladbrokes next door. Seemed like they are not bothered about customers. Will have to think if it is worth going there again. They also had a lot of empty shelves. Better off going to Tesco.”
Helpful Report
Posted 3 years ago
Lynda Moore
Unverified Reviewer
“Obnoxious Store Manager Old Station Road, Barnstaple”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I enjoy shopping at Lidl , always something new for dinner! Like the way the app works , giving you discounts”
Helpful Report
Posted 3 years ago
Man With Taste Buds
Unverified Reviewer
“Just opened Alesto dry roasted peanuts best before date 24. July 2022 now Sunday 14 November DO NOT BUY.”
Lidl UK 1 star review on 14th November 2021
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I'm not going to critique the staff, or the shop in general. If you shop in Lidl then you would know roughly know what to expect. I wanted to let you know, DO BOT BUY THE DELUX LASAGNA --- ABSOLUTELY DISGUSTING!!! GRIZZLY BITS THAT LOOK LIKE SLUGS. However, if you have company coming, and you don't like them very much. I would highly recommend it, and cook yourself a different version. Lol 👍”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Had a lovely shopping experience, bought more than I should 🙈 your staff were on right form today, I love when your staff are happy and they work hard and have a banter with the customers and each other and management, I did over hear it was because a certain ogre of a manager is not around, I think it's the manager from below 😂 but Lidl keep up the good work and keep your staff happy and if it means getting rid of the manager upsetting the staff and customers then so be it, see you next week Lidls and your happy staff.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“So so nice to see your staff back to normal or at least having a laugh with customers and having a laugh amongst themselves and still working hard at the same time, customers talking to staff mentioned that the tyrant manager ( Ms Grundy) has either been sacked 🤞🤞or maybe on a permanent holiday, hopefully the first one or both, just to see your staff happy Lidl is a joy to see, happy staff=happy customers!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Excellent range of goods and bargains, love your ready made salads, and yes I get very annoyed when myself and customers still see that awful scarey manager (Beth Grundy)swanning around the store and her loud voice and attitude, hopefully Lidl big bosses will get rid of her soon because lookswise and recent events she will scare customers away and have your lovely lovely staff leaving ( fingers crossed 🤞she is gone soon for good) apart from that you have an excellent company, amazing staff ( bar Beth Grundy) and amazing products and deals, and for now I'm happy to shop here, oh and your Christmas goodies are to die for.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Oh Lidl your bargains, store is killing me ( in a nice way) you go in to buy a few bits and pieces and you end up buying more than you should and need a bigger basket and it's cheap as chips and the products are amazing, brilliant, keep it up Lidl.”
Helpful Report
Posted 3 years ago
Matthew A
Unverified Reviewer
“Charged £45 for using there car park 16minutes over the 1:30mins after spending £215 on a full family shop on a Monday evening. Charged by Parkingeye £90 I’d not paid within 14 days or £45 before. Contact Lidl NOT OUR PROBLEM..”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Thank you whoever does the rotas, today staff were happy that the horrible manager was off today ( Beth Grundy) we worked and laughed with customers and could breathe and that is how it should be. Please Lidl get rid of her for someone her age 50+ she has no respect for others and is always in canteen eating and please any customers reading these please tell Head Office how unhappy she is making us, thank you staff in Lidl Manchester.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Hello Lidl, like the reviews below, us customers will keep on complaining and stick up for the staff we will keep complaining until you get rid of that manager Beth Grundy !”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Dear Lidl Head Office, I ❤️ your stores, I ❤️ your products, I ❤️ your prices, I ❤️ everything really and your staff are amazing and helpful and friendly, so when I heard that a manager was really getting your staff down, I thought these things happen in companies but today first hand I witnessed this person, oh my oh my oh my, yes she was absolutely horrid to staff oh my she doesn't know how to talk to people and she is loud, customers heard her, they way she snapped at people and come on Lidl you are scrapeing the barrel here, what a scary looking person, everyone thought Halloween had come early, a couple of customers made us chuckle and said she looks like Mrs Trunchball from Matilda 😂 wouldn't disagree, come on Head Office please listen to your staff and customers and she doesn't belong in your brilliant company if anything she is bringing it down and staff told us her name and judging by the reviews she has been getting a lot of complaints ( rightly so) because you are not listening to staff, PLEASE LISTEN TO STAFF AND CUSTOMERS and the staff told us customers that the name of this manager who is bringing your company down is BETH GRUNDY.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Dear Lidl bosses, we cannot get through to you any other way and please customers if you read this please show big bosses, we have an area manager called Beth Grundy and she is so rude and mean to us, this weekend she was off and we was all so so happy and could breathe, please Lidl big bosses get rid of her, and thank you to nice customers, staff at Sheffield/Manchester stores.”
Helpful Report
Posted 3 years ago
Db
Verified Reviewer
“Low prices. Low prices and low prices. The Lidl plus card not that good poor quality special offers.mostly high sugar and fat content. After about 6 failed scratch card tries I " won" 50p off vile spicy 🔥 Donkey 🐎 meat. I generally shop late in evening when there's no morons. Staff very pleasant. York has 2 Lidl and 2 Aldi and always save money compared to the big 3. As mentioned by others always check freshness of fruit and vegetables as rough handling can bruise items. All in all I'm very happy with Aldi and their wide range of products.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“As a staff member and writing on behalf of staff we 100% agree with the customers Area Manager Beth Grundy is absolutely an awful person and manager, yes she speaks down to people, yes she does swear and yes she is scary looking, for an older aged woman she should have respect for others, always in the canteen with her mouth full, come on Lidl bosses, higher up please do something about her, if she is upsetting staff and customers then do something. Thank you from Lidl Staff.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Love to get my bargains from you Lidl, but do the customers have to injure seeing that manager with the weird eyebrows and Deirdre Barlow glasses ( yes the manager customers have been complaining about Beth Grundy) do us customers have to injure her berating the staff, come on Lidl time to get rid of her because your shop floor staff are lovely.”
Helpful Report
Posted 3 years ago
Michael Lyness
Verified Reviewer
“I bought two packs of Eden tonic water, both packs had leaking cans, some which didn't leak were only part full and some full but no fizz. About half we're okay. Best to avoid this tonic water.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Had a lovely shop today, wonderful bargains as usual, was busy, shop floor staff were friendly and helpful as usual but the only quarm I have is why that manager is still in your stores and still working, her name is Beth Grundy like many customers have complained about her, she is awfully rude to the staff and has a loud potty mouth. I like your stores Lidl but come on do something about her, and I Agata is a lovely manager, minus 1 star for that horrible manager for her attitude towards staff.”
Helpful Report
Posted 3 years ago
Lidl UK is rated 2.6 based on 638 reviews
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