Lidl UK Reviews

Name: Lidl UK
Rating: 2.59

2.6 Rating 655 Reviews

38 %

of reviewers recommend Lidl UK

Company Reviews

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Metrics

2.6

Based on 655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Lidl UK 2 star review on 15th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited the new Lidl in Witham Essex today. I emptied my small trolley and moved level with the assistant. She asked if I’d got anything else in my trolley. I looked at her quizzically as I didn’t understand what she meant. It then ‘clicked’ - she was asking if I’d got anything left in my trolley which I was hiding under my carrier bags (I actually didn’t put the bags in the trolley until it was empty!) I told the young lady that I was insulted to be accused of stealing. She was very apologetic and said she had to do it ! I felt embarrassed and humiliated. I asked to speak to a manager. He told me that some people were walking out of the shop without paying for items - I responded by telling him that I didn’t steal, and it was disgraceful! I don’t know of any other supermarket which carries out this humiliating practice. Suffice it to say, I will never visit Lidl again! Having spoken to family, friends and work colleagues about the incident, they too will not be visiting Lidl!”

Helpful Report

Posted 5 years ago

“Got to my Local Lidl in Pool Redruth Cornwall at around 9am today to purchase one of your Sirloin Joints to be told they only had 4 for sale and obviously they were already sold cannot believe that was all the stock the shop had .I am one dissatisfied customer”

Helpful Report

Posted 5 years ago

“Good afternoon OnSaturday 23rd November 2019 ,I visited the new Lidl in Harrow and I had a unpleasant experience eg- health and safety was far from right there was only one fire exit and there not enough cash tills people where getting frustrated and having arguments. too many people where entering the premises when there was no room and the security didn’t look professional.I have left this review to inform you about my experience thank you”

Helpful Report

Posted 5 years ago

“The Isle was blocked, and a female worker then blocked it even more, with a trolley, type, not cage, unloading more, items by not even Allowing people to get past so I said to my children I'm going to have to do a detour to get over to the other side, as it was heavily blocked, the lady heard this and said out loud, when I moved away, people of today are so rude, I did not here her I was told by my partner the lady didn't realise she was with me, i then saw the Lady in a different aisle, going into the back, the lady eventually saw me and stopped looked at me, and I said I am not rude, I was not talking to you or looked at you, she walk down to me and approached me so I told her I can't get a bout, the shop everything is blocked, but I didn't say anything to you, as you know I didn't even go to you, I turn away and walked on, she then followed me and she was going on and on, she said I am working, I said I am shopping, and then looked away, again to the products, so i said just leave me alone, and tried to carry on, and then I said I don't want to talk about it, but she continued, shouting at me only to get everyone on approaching me, yes my voice was getting louder because I can't believe how I was being treated, I said look on your camera to the manager, but he was uninterested, and was rude in his manner, and did not care what I was trying to explain, oh so just believe your staff then check your camera, and I was told to leave, but I said I haven't done anything, check your camera, but the security guard got a till open for us to go, and told me to zip it, or you will be banned from the shop, then i payed and he spoke to me out of the shop and said I don't know what happened but me and my family are banned from the shop don't ever come in again, I said look at the camera and you will see I never approached her, or said any bad remarks, he then said, that I was attacking his staff, and said to me I don't care, just leave, the staff are rude at this store, they made the situation worse, and only believed the staff member, every aisle was a Hazard, stock everywhere, and this is typical not just for Christmas, the treatment was unnecessary, even a woman outside was agreeing with me, and she was not in the shop yet, as if she knows the security guard has been rede before, so definitely problems with the staff, not everyone complains enough, but my family two children were told to get out. My partner told me when we got home the female woman told the staff I swore at her which is totally rubbish, I did not thank you very much. If I was doing anything bad to this lady, then surely they would not give me time to pay for goods, plus the Lady followed me, Lidl Ringwood Road Bournemouth date 23/11/2019 time 13.34 on receipt”

Helpful Report

Posted 5 years ago

“Usually great prices and great products. Absolutely appalling customer services. When a Parkside drill set on fire, Lidl not only failed to replace it, they took it back, failed to issue a replacement or refund, and for weeks on end refused to reply to calls or emails. Right now I have no drill and no reply from Lidl. Diabolical! Please, please go to Aldi instead.”

Helpful Report

Posted 5 years ago

“Never get tired of going here!!”

Helpful Report

Posted 5 years ago

“So got a voucher for this dump of a company , treated myself to 2 boxes of becks , and a few other tings . Que que que que que, finally got to till. No more than 2 bottles of Alcohol , am sure the voucher meant sprites ? But no dats the rools So good news walked out of this dump of a chain, hopefully never too returned ! Am sure everyone’s happy now ! Another voucher and another con!”

Helpful Report

Posted 5 years ago

“Expect to be charged full price at the till for reduced items, happens constantly, always check your receipt! Staff are generally disinterested.”

Helpful Report

Posted 5 years ago

“Bought Deluxe steak & long clawson blue stilton pies. Very poor as it was a case of hunt the meat of which there were 3 small bits in one pie and NONE in the other. Made a complaint on line and provided scans of the packaging, barcode and batch details 2 weeks ago. Had an automatic acknowledgement but heard nothing since. Very disappointing response (or lack of it)”

Helpful Report

Posted 5 years ago

“Tried the deluxe new chicken and chorizo pies. Very poor product doesn't look anything like the box. Cheap tasteless pastry, but worst of all found pieces of bone in the chicken.”

Helpful Report

Posted 5 years ago

“I love shopping at Lidl , but vegan section doesn't exist compared to other supermarkets. They don't seem to catch up with the demand for dairy free products and meat free options, which is a shame because it would definitely boost up the sales rapidly.”

Helpful Report

Posted 5 years ago

“Purchased Cordless Vacuum Cleaner in January 2019 and has been sent back as faulty for repair and I have not had t back. Do not want it back now and need a refund. You Customer Service phone lines are busy and cannot get through. Please contact me to arrange a refund.”

Helpful Report

Posted 5 years ago

“Applying under 3 year guarantee. Excellent service by Pete in Lidl Customer Services. Very clear about options and pleasant conversation. (I buy a lot of ambient goods and fresh food through Lidl. Occasionally but rarely am I dissatisfied with quality - my preferred retailer.)”

Helpful Report

Posted 5 years ago

“Horrendous, new Chesterfield store. Not cheap compared to Aldi, car parking highly unsuitable just caters for people with kids, us old folk have long walk. At check out kept going rammed by child with small shopping trolley. On next checkout was a child in pyjamas screaming none stop, her mother said she was poorly, get this, she was sitting on the food conveyor, so much for hygiene. Had the worst ever cashier who did not know codes for most items and had to keep asking for them. We were in the store for ages, NEVER again. Compared to Aldi Morrisons etc they are pathetic.”

Helpful Report

Posted 5 years ago

“Best company ever. I had few jobs until now but I had to admit that it was my best choice that I joined this company last year. Really nice team almost like a family, good staff , and good employee discounts and a nice manager.”

Helpful Report

Posted 5 years ago

“This is the last time I shop at lidle franses St Luton every time I go in there there are beggers waiting outside and the shop does appsolute nothing about it will be going to aldi in future”

Helpful Report

Posted 5 years ago

“Today I have been served by a Store Manager called Norris at the lidl shop based on longbridge road London. The shelf price was showing a discounted price on the shelf for the items I purchased but the price on the items was at full price. I told manager about this price issue but he was so hard and didn't want to listen and said the right price will scan at the checkout which was a full price. I did ask him if he could override it because the shelf price I was looking at when I took the products was different. He totally refused to do anything about it not even apologise . This experience left me really down about Lidl. They going to loose a customer because of this”

Helpful Report

Posted 5 years ago

“Rude abrupt cashier at Honiton. This is not the first time and a visit to the Aldi store opposite is a totally different experience. Good value shouldn’t result in cheap demeaning service. Aldi always gets my custom from today”

Helpful Report

Posted 5 years ago

“I enjoy shopping here, they are great value for money, I used to shop at Tesco but Lidl is so much cheaper, also they have a good selection of items for the home and garden, love it 😍”

Helpful Report

Posted 5 years ago

“Security guys and even the staff look bad to us and they think every single costumer is a thief.”

Helpful Report

Posted 5 years ago

Lidl UK is rated 2.6 based on 655 reviews