Lidl UK Reviews

Name: Lidl UK
Rating: 2.63

2.6 Rating 628 Reviews

39 %

of reviewers recommend Lidl UK

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2.6

Based on 628 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Lidl UK 1 star review on 11th November 2024

Anonymous

Lidl UK 1 star review on 30th October 2024

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Anonymous // 01/01/2019

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“Lidl don't have any warranties. on product says 3 years. when i contacted lidl several times to replace faulty product, they told me its wear and tear. basically you must keep product in box and don't use it. I will report lidl to trading standards and hopefully they will force them to change fake 3 year warranties to 6 month”

Helpful Report

Posted 5 years ago

“Bought vaccume cleaner disc by silvercrest. Broken down and not working. Lost 100 pounds”

Helpful Report

Posted 5 years ago

“As a frequent shopper at store “Lidl” I’m sad to say that I will no longer be wasting my money, which already seems to be STOLEN off of me, at this laughable excuse of a shop. I stopped at Lidl to buy food, bare in mind I ONLY went there because it was a Sunday and everywhere else was closed, I DISTINCTLY remember buying TWO 36p PRETZELS, and what did the total come to, you ask? £1.08. I do NOT remember purchasing a THIRD pretzel out of my OWN MONEY. Well, thanks to your POORLY PERFORMING workers, that’s 36 English newpence gone from my wages. Truly disappointed.”

Helpful Report

Posted 5 years ago

“I visited this store this evening around 9pm today to purchase 4 pepsi bottles and 4 bottles of beer. 22nd June 2019. I suffer with carpal tunnel syndrome and sometimes struggle to pick up heavy items. I placed carefully 4 bottles of pepsi and 4 glass bottles of perlenbacher lager into my own large shopping bag and dragged them to the checkout. I explained to the cashier serving that I couldn't lift these heavy items and gave her a single bottle of each for her to scan and explained how many in my large bag I had, which by the way were very much visible plus your store manager saw me do this in the beer aisle. The cashier who only works once a week was rude to me and pushed passed me to check my bags. I am not disputing that she had a right to do so to prevent theft etc, however she didnt ask to check or even suggest that was her intention. I told her that I had nothing else and she gave me a look of disgust. I am a regular customer in that store and this is the 2nd time in 5 months that I have been made to feel victimised in this way in your store. The first time was regarding the security guard nick who thinks the store is his own and is a bully. Even your staff members, the nice ones agree with me. Anyway back to the matter. Your employee unpacked my bags, scanned all the items in my bag although I provided her with a single one of each to scan along with the quantity and she just dropped all 4 bottles of Pepsi ontop of the glass bottle. I'm annoyed by this point because I packed the bags to be able to leave the store so it was easier to carry out and she didnt care about the way she repackaged my bags upon assuming I was a thief. At this point I've told her about this and she shrugged her shoulders and said it wasnt her problem. I then walked out of the store, placed my items in my vehicle and returned to the store to get a replacement bottle as it was broken as a result of her incompetence. Your store manager at this point was assisting her with another customer and she took my bags off me as they getting the floor wet because the cashier broke the bottle. She denied doing this and denied that I explained I was struggling in the first place. Your manager was also very rude and it was only the nice male colleague who helped to diffuse the situation. It's a joke and both the cashier and the manager are complete and utter assholes. They have no clue how to speak to people and also made it clear that she was doing nothing about it. I purchased 2 bags on a previous visit and had to leave them there due to the broken glass within the bags and the beer too. I only had a replacement bottle and not replacement bags. I used to work for the warehouse in bridgend and always praised lidls for their products and store cleanliness and staff etc but this store in Newport house the worst staff I have ever encountered in my entire life.”

Helpful Report

Posted 5 years ago

“Buy twice the amount you'd get in places like asda.”

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Posted 5 years ago

“My bill 10.45. The cashier just asked to paid 14.45. Need my money back now”

Helpful Report

Posted 5 years ago

“When I bought nuts at Lidl Peterborough on 18th June around 12:45pm, I could have returned then in an instant . These were loose nuts, 3 different kinds. I tasted each kind (there was no notice saying I couldn’t taste or mix them for myself )They all cost £1.30/100g. So I scooped them in the same bag! They’re mine aren’t they? When I got to the till, the cashiers first question “why did you put them in the same bag?” I said, they cost the same and they’re mine to take home. Next question, “How do you think I’ll do the itenerary? I said I didn’t know. Third statement, “I also saw you snacking “. By now I’d had enough! How I professional, what customer care service training are these cashiers given???”

Helpful Report

Posted 5 years ago

“Great prices and improving quality”

Helpful Report

Posted 5 years ago

“In a hurry. Bought 2 crumbed haddock pieces...£1.79 ...I should have known better....very cheap and very poor...possibly 2ozs of some kind of fish in the crumb...possibly last seen the ocean several years ago. Why not get some decent haddock and double the price? Why sell such rubbish at all?”

Helpful Report

Posted 5 years ago

“Bought cheese today got home and its mouldy”

Helpful Report

Posted 5 years ago

“False advertising. Lidl used an image of a highly sought-after plant in their online listings and paper ads. About a dozen of us checked around 30 Lidl branches across the UK, and none of us found the plant. We have a feeling Lidl never meant to offer it and instead wanted to draw people to their stores.”

Helpful Report

Posted 5 years ago

“Got. £90 parking ticket for been 26mins over the parking limit. Which is a big as a fly on a sign. With 60mins limit not 90 mins as the express newspaper stated.”

Helpful Report

Posted 5 years ago

“Bad customer service! Would Not recommend to buy any k8nd of electronic products.”

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Posted 5 years ago

“bought an item for E70 but when i used it a couple of weeks later it was not very good. i could not find my receipt so called their customer service team. the lady was polite and very helpful and after i gave her the relevant information she said she would send a letter confirming that i could take it back to the store for a refund. the letter arrived the next day. wish other companies customer service were so helpful and prompt.”

Helpful Report

Posted 5 years ago

“Disappointed, went to Lidl to try and save some shopping charges. I tell,you Tesco is no worse and offer a more comprehensive choice. Most of Lidl foods are Ok but nothing special, in fact the reason I am writing this review is due to a purchase of “chef select Nasi Goreng rice”...absolutely awful, the bits of egg, ham and leek had no flavour, had to add sweet chilli sauce to give it a bit of a zing, it still needed up in the bin.! Having been to Indonesia several times and eaten rijstaffel in Holland (where it came from)I can tell you any Indonesian chef would be ashamed..my advice is don’t waste your money.”

Helpful Report

Posted 5 years ago

“decent chaps”

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Posted 5 years ago

“Dirty, smelly stores with rotten, mouldy food and huge queues.”

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Posted 5 years ago

“Lidl, Coventry Rude staff, no eye contact, they never make you feel welcome. Rude, stupid, and unprofessional security guard. The bakery section is absolutely disgusting, dirty tongs, and flies all over.”

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Posted 5 years ago

“Appalling customer service. Why do you not publish all your reviews especially the poor ones? I posted one, you claim that you will send an email to verify the email address but don't and so the review is not published appalling behaviour. Sadly as you wont send an email to verify this review this one probably wont appear either!”

Helpful Report

Posted 5 years ago

“For good value you can't beat lidl, especially their meat, beef rates like beef should. Kicks other supermarkets into touch.”

Helpful Report

Posted 5 years ago

Lidl UK is rated 2.6 based on 628 reviews