Lidl UK Reviews

Name: Lidl UK
Rating: 2.62

2.6 Rating 638 Reviews

39 %

of reviewers recommend Lidl UK

Company Reviews

Questions

Metrics

2.6

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

Visit Website

Write Your review

Tell us how Lidl UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lidl UK 1 star review on 11th November 2024

Anonymous

Lidl UK 1 star review on 30th October 2024

Alan

Pol

George

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Giving Lidl 5* now since they partnered with Buymie, grocery on demand delivery service. Never enjoy shopping and now I can have all my favorite Lidl groceries delivered to my door in as little as 1 hour. Love this new service. Good move Lidl👍👍👍👍👍👍👍”

Helpful Report

Posted 5 years ago

“I went to the Lidl in Harwich to pick up a newspaper and have a look around - a soul-destroying experience. Poor range of food, the centre of the store filled with bins of tat, only one till open with no express option. When I finally got served, I was told they don’t accept my Times voucher. Truly dreadful.”

Helpful Report

Posted 5 years ago

“More fantastic foods, better quality and taste than brands and at a decent price too.”

Helpful Report

Posted 5 years ago

“Excellent service from Bradley at Hayle Cornwall Lidl Thank you.”

Helpful Report

Posted 5 years ago

“Went to lidl, the one next to outdoor persuits centre,Leicester,then a man was cutting past a worker who was putting up bananas, with a trolley he went past a worker and the worker raged at him saying "oy! You can go around me or if you don't understand how to do that get out the shop the doors are there". The man was foreign and clearly did not under stand what went wrong while the worker screamed at him. The till man was rude and did not want to say manners.both of them did not care for the coustomers, they wanted us to buy something or get out. The worst thing was they were the only ones in the shop in charge and clearly should learn how to run a shop.the till man reported to the rage man that some one came through the exit and he immidietly removed him and let out a big tut. We were fed up and scared so we left. Next time I will go somewhere more friendly and calm.”

Helpful Report

Posted 6 years ago

“I bought the 24 month matured Christmas Deluxe pudding at Lidl. Well done Lidl best pudding ever. Eight for lunch on Christmas day and everyone agreed that the pudding was wonderful. Hope it will be available next year .”

Helpful Report

Posted 6 years ago

“Purchased "premium turkey" 22nd dec. Opened it to cook on 26th found to be foul smelling and rotten. In the bin. Went to Sainsbury's to buy another. Will never go back. Most unsatisfactory £45 I have ever spent.”

Helpful Report

Posted 6 years ago

“I need to refer to the unfriendly attitude of some of the staff at #lidl in Leamington Spa, Myton road. A view shared by many friends, I know ,,,no hello ,,no thank you !!!! Not like other supermarkets staff. They need customer service training. behaving rudly sometimes with customer’s , including passing snappy remarks as though your very presence deeply inconveniences them..That certainly put many of the shoppers off.”

Helpful Report

Posted 6 years ago

“I purchased Thermal Jeggings in a size larger than I normally wear. They were much too small. I lost my receipt and took them back to the store where I was told to ring Customer Service. I was told that the size guide is on the website!! HELLO! Who checks online before a purchase??? I was told that without a receipt I could not return them or get a credit. Company policy not to accept any returns without a receipt. Am I to believe that I am the first person to have lost the receipt. So now I am out of pocket for a badly labelled clothing item. I am very unhappy.”

Helpful Report

Posted 6 years ago

“Brilliant girl's Christmas leggings- great quality and value for money”

Helpful Report

Posted 6 years ago

“lidl has a good store near to me and has a good selection but the plastic rapping on all its products it sells is increasingly getting worse every time I go in and even fruit and veg is over packaged.”

Helpful Report

Posted 6 years ago

“Spend less on all my shopping. Good quality too”

Helpful Report

Posted 6 years ago

“Lidl bermondsey SE8. Store dirty with frozen and fresh food left around the store. Nobody collecting the food and putting back in to the cabinets. No trolleys, all have been stolen. Staff are useless, so is the management. Store needs a good clean.”

Helpful Report

Posted 6 years ago

“Lidl Midland Way Nottingham - Needs competent management.... Friday 4.50 p.m 16th November -two checkouts open plus self service - long queues. 5.10 pm finished shopping and all three queues now reach halfway along store length - still only two checkouts open - two staff talking to each other near self service queue plus a guy hovering near a closed checkout... Didn't want to grow old waiting and left trolley of shopping. Asked security guard outside the store if there was a shortage of staff and a male member of staff standing alongside smoking a cigarette said 'No mate - there will be more staff on soon! Soon wasn't quick enough for us - we did our shopping at Aldi just up the road - very quick with six checkouts open. This store is fine but this level of service is happening more frequently nowadays..... and bear in mind if arriving by car - park between the lines and not over them as there is a guy with a camera who will arrange for you to be fined the equivalent of a weeks shopping - Lidl of course deny its anything to do with them”

Helpful Report

Posted 6 years ago

“I purchased a power bank for the mobile phone that failed to work and they replaced this without question by sending me a replacement. It turns out all electrical stuff purchased from Lidl is warranted for 3 years, which is outstanding. Its food products are very good too. Great to do business with them.”

Helpful Report

Posted 6 years ago

“I wanted to buy 2 cases of wine but was told I could only buy 6 bottles as I had cleared their shelf. The manager said to call them if I wanted to buy 12 bottles in the future. I looked for the telephone number but they are ex directory and upon ringing the central number was told they don't allow bulk purchases and that if I wanted bulk buys I should go and speak to the manager then go back again. As this is a 10 mile return trip this is a waste of my time and money. Would I have had the same problem if I wanted to buy milk? I doubt it.”

Helpful Report

Posted 6 years ago

“Very good product and price”

Helpful Report

Posted 6 years ago

“Lidl could save themselves some money by removing the hammer at the end of the "mini cheese bakes" production line. The customer would get 100% whole biscuits and Lidl would save the cost of smashing about 30% of the biscuits into bits!”

Helpful Report

Posted 6 years ago

“Ease of use online and great products and prices”

Helpful Report

Posted 6 years ago

“Clean calm store chatty staff goof products and loads of pennies saved”

Helpful Report

Posted 6 years ago

Lidl UK is rated 2.6 based on 638 reviews