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Lidl UK Reviews

2.6 Rating 628 Reviews
39 %
of reviewers recommend Lidl UK
Company Reviews Questions Metrics
2.6
Based on 628 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
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Roberta
Unverified Reviewer
“Lidl bermondsey SE8. Store dirty with frozen and fresh food left around the store. Nobody collecting the food and putting back in to the cabinets. No trolleys, all have been stolen. Staff are useless, so is the management. Store needs a good clean.”
Helpful Report
Posted 6 years ago
TS
Verified Reviewer
“Lidl Midland Way Nottingham - Needs competent management.... Friday 4.50 p.m 16th November -two checkouts open plus self service - long queues. 5.10 pm finished shopping and all three queues now reach halfway along store length - still only two checkouts open - two staff talking to each other near self service queue plus a guy hovering near a closed checkout... Didn't want to grow old waiting and left trolley of shopping. Asked security guard outside the store if there was a shortage of staff and a male member of staff standing alongside smoking a cigarette said 'No mate - there will be more staff on soon! Soon wasn't quick enough for us - we did our shopping at Aldi just up the road - very quick with six checkouts open. This store is fine but this level of service is happening more frequently nowadays..... and bear in mind if arriving by car - park between the lines and not over them as there is a guy with a camera who will arrange for you to be fined the equivalent of a weeks shopping - Lidl of course deny its anything to do with them”
Helpful Report
Posted 6 years ago
Rob Hewlett
Unverified Reviewer
“I purchased a power bank for the mobile phone that failed to work and they replaced this without question by sending me a replacement. It turns out all electrical stuff purchased from Lidl is warranted for 3 years, which is outstanding. Its food products are very good too. Great to do business with them.”
Helpful Report
Posted 6 years ago
Jan Lavender
Unverified Reviewer
“I wanted to buy 2 cases of wine but was told I could only buy 6 bottles as I had cleared their shelf. The manager said to call them if I wanted to buy 12 bottles in the future. I looked for the telephone number but they are ex directory and upon ringing the central number was told they don't allow bulk purchases and that if I wanted bulk buys I should go and speak to the manager then go back again. As this is a 10 mile return trip this is a waste of my time and money. Would I have had the same problem if I wanted to buy milk? I doubt it.”
Helpful Report
Posted 6 years ago
Toni Halau
Unverified Reviewer
“Very good product and price”
Helpful Report
Posted 6 years ago
Dick
Unverified Reviewer
“Lidl could save themselves some money by removing the hammer at the end of the "mini cheese bakes" production line. The customer would get 100% whole biscuits and Lidl would save the cost of smashing about 30% of the biscuits into bits!”
Helpful Report
Posted 6 years ago
Alan Bowen
Unverified Reviewer
“Ease of use online and great products and prices”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Clean calm store chatty staff goof products and loads of pennies saved”
Helpful Report
Posted 6 years ago
Steven John
Unverified Reviewer
“We've done our weekly shop at Lidl for the past 6 years, mainly due to budget as we're on a low income. Overall we've always been satisfied with the products on sale and value for money. My only real issue is the monotoneous choice which hardly varies month in month out. We would be so much happier if Lidl done away with the luxury and novelty end food and drink and offered instead a wider choice of every day grocery produce. Personally, we consume a great deal of fresh fruit and vegtables. Much of this is hit or miss. Sometimes the produce is fresh and of good quality other times its quite apalling, especially the bagged salads and green beans which are nearly always going black. But we accept you get what you pay for and its nice to have a budget grocery store to fall back on when you're not fortunate enough not to worry about money. And for that we're grateful to Lidl. Thank you.”
Helpful Report
Posted 6 years ago
Ulker Karaoglan
Unverified Reviewer
“Great price for all items. Also good quality....”
Helpful Report
Posted 6 years ago
Pawel Pilecki
Unverified Reviewer
“Good quality food and rest of products. Best prices and not long queue to cash.”
Helpful Report
Posted 6 years ago
Robert Farrell
Unverified Reviewer
“Disgraceful. Was in the new lidl in Bulwell Nottingham. The place is dangerous. Cut my head on a sharp piece of metal on a shelf. Reported it to a nearby assistant. Had a poor no care attitude. Disgusting”
Helpful Report
Posted 6 years ago
Tim Willis
Verified Reviewer
“On Monday 11th June 2018 at 15.20 I visited the Lidl shop in Madeley, Telford.. I picked up two items that had 30% reduced labels on and proceed to the checkout. Upon paying I realised that I had not been charged the amount for the items that was printed on the labels. I asked the cashier why this was?. I was told that the shop had run out of labels and was reusing the labels from a previous reduction but that 30% had been taken off the items original price (despite it stating a different amount on the label) and she couldn't do anything about it. I said I didn't think knowingly mis-pricing an item was an acceptable practice and asked to speak to a manager. Eventually a manager arrived (with no name badge on) and although she did give me a refund was extremely rude to me and repeatedly denied the shop was in any way at fault. I asked for the managers details and despite saying she would give me them repeatedly went on to explain how the shop wasn't at fault. After 4-5 more requests for the her name I was ushered away from other staff & customers I was then asked "Tell me why you have got a f***ing problem with me?". In utter disbelief, I again asked for her details, and said if she didn't give me them I would take her photo so that I could make a complaint. After yet another refused request I took the photo at which point she physically refused to let me leave the store and called a security guard who blocked my exit. I then asked if I remove the photo from my phone if she would give me her details, the manager again replied "yes" but once the photo was removed she still refused to give me her details!. I was verbally abused and sworn at in front of customers as I left the store and was told I was banned. I went to the trouble of reporting this incident to Lidl themselves and rather than address the incident with the member of staff they have confirmed my ban from this store without giving me any explanation. Lidl Customer Services have shared information about this complaint with unrelated members of staff who have then attempted to troll me on social media. Further underlying the complete lack of any standards at this company. This company will never receive my money again and quite frankly they don't deserve yours!”
Helpful Report
Posted 6 years ago
Raz
Unverified Reviewer
“Ditched Ocado for a month to try and save money. Tried Asda, the price was good, but some of the goods we're not. So I then tried shopping in Lidl. Prices were exceptional, but the food was worse than Asda. Limited range, dry, cardboard tasting, lacking flavour. There seemed to be no pride in the product, only the price. I am back to Ocado. Sorry, but this saving a few quid is not worth it.”
Helpful Report
Posted 6 years ago
Andrea W
Verified Reviewer
“Whilst I understand that having a no frills store helps to keep the costs down so we benefit with lower shopping bills, I don't think that should include scrimping on the cleaning. I have been into my local lidl for the last 3 Friday's including today. the floor edges and ledges around the till areas have not been cleaned since that first visit. I was able to make a pattern in the dust. A till receipt has been lodged under a rack for all that time. If that is the state of the main shop floor I wonder what the areas the public don't get to see are like. On a positive note I would like to add that the staff on the shop floor are always very helpful, polite and efficient.”
Helpful Report
Posted 6 years ago
Meluk
Verified Reviewer
“Used the photo gift service to create a cushion for my niece who is off to university. Uploading images doable for me as a non technical person. Prices very good in comparison to other places. End product good and well printed. Downside took longer to arrive than they said and they were not quick in responding when I chased them for delivery info (hence the 3 star score)”
Helpful Report
Posted 6 years ago
Andrew Beech
Unverified Reviewer
“The WEEKLY OFFERS THEY HAVE YOU CANNOT MATCH IN ANY OTHER STORE . TODAY 3rd sept , A WIRELESS RECHARGE ABLE HOVER To gether with clothing £ 60.00 . A REAL BARGAIN.”
Helpful Report
Posted 6 years ago
George
Unverified Reviewer
“bad customer services .not experienced staffs .they are very rude...erdington birmingham”
Helpful Report
Posted 6 years ago
Sharon Moore
Unverified Reviewer
“Cheap and cheerful shopping”
Helpful Report
Posted 6 years ago
Thomas Byrne
Unverified Reviewer
“Excellent customer service at both Waltham Cross and Waltham Abbey stores.”
Helpful Report
Posted 6 years ago
Lidl UK is rated 2.6 based on 628 reviews
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