Lidl UK Reviews

Name: Lidl UK
Rating: 2.62

2.6 Rating 638 Reviews

39 %

of reviewers recommend Lidl UK

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2.6

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Lidl UK 1 star review on 11th November 2024

Anonymous

Lidl UK 1 star review on 30th October 2024

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I shopped at Lidl in U.K. yesterday for the first time. It appears I was totally confused by the pricing system, although I felt that I had read the price against the item name! I estimated the shopping would cost around £85.00 , but at the check out it was £128.18. I am very disappointed, once home I checked the prices on the receipt and so many are not the cheap price I thought I would be paying. Buyer beware of their pricing system. Not a good experience for me and I personally would prefer not to shop there again. Today I will be comparing the prices at the 2 supermarkets I usually use. Also I think the store must have been very short staffed as from the minute we entered it was a complete mess of boxes everywhere and not neat and in order. This too I did not like. But I did like the contemporary glass doors on the chillers. I assume the chaos of stock not to be the norm as a lot of the shoppers seemed to be very surprised by this. It is a hurried way of shopping with no interaction from the check out staff. Not my idea of grocery shopping! Sadly dissatisfied!”

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Posted 5 years ago

“Just picked up a copy of Lidl Weekly where a brand of 'plant-based coffee' is promoted. Don't Lidl staff known that coffee comes from pods that grown on trees!!!! Or do they think their customers are stupid enough to think other brands of coffee are derived from animals?”

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Posted 5 years ago

“I have not had bad experiences as a customer at Lidl - have been shopping there for several years spending c £2,000 per year - but, after reading the numerous reports of poor contracts and working conditions for Lidl employees, I've decided to stop shopping there.”

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Posted 5 years ago

“The store is a disgrace!! Keep away by any means!!! They not even openly don't care once so ever about the customers, they openly spit in your face!! They have subcontracted out the car park to a company, who have done everything in they power, to extract extortionate sums of money from customers, who are unaware of the arrangement. On the top of that, they don't even know whats a meaning of customer service is!! Absolutely terrible store and a company overall. 1* rating is much to high, as they deserve -5* AWOID BY ANY MEANS!!!”

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Posted 5 years ago

“Highly satisfied this Christmas with your Delux 24 month matured Christmas Pudding. Superb quality with the old fashioned tastes of a home made Pudding.very good value for money to be recommended .”

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Posted 5 years ago

“Staff always helpful, and polite and hard working. Some very kind, honest person handed in my pink spotted purse completely intact when I lost it and I was able to collect it later. Thank you very much. Even when the mistakes are mine- which they often are - I have always been treated with respect and understanding and a nice welcoming smile to boot!”

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Posted 5 years ago

“I do like Lidl, but being on my own I don’t always want three or four lemons, large bags of carrots, onion, etc. The prices are very good value but I would like to be able to buy single items sometimes, the staff at the Staple Tye store in Harlow are very friendly and helpful which makes shopping there a nice experience. The range of products are also very good and getting more choices.sandra_c@”

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Posted 5 years ago

“I visited the new Lidl in Witham Essex today. I emptied my small trolley and moved level with the assistant. She asked if I’d got anything else in my trolley. I looked at her quizzically as I didn’t understand what she meant. It then ‘clicked’ - she was asking if I’d got anything left in my trolley which I was hiding under my carrier bags (I actually didn’t put the bags in the trolley until it was empty!) I told the young lady that I was insulted to be accused of stealing. She was very apologetic and said she had to do it ! I felt embarrassed and humiliated. I asked to speak to a manager. He told me that some people were walking out of the shop without paying for items - I responded by telling him that I didn’t steal, and it was disgraceful! I don’t know of any other supermarket which carries out this humiliating practice. Suffice it to say, I will never visit Lidl again! Having spoken to family, friends and work colleagues about the incident, they too will not be visiting Lidl!”

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Posted 5 years ago

“Got to my Local Lidl in Pool Redruth Cornwall at around 9am today to purchase one of your Sirloin Joints to be told they only had 4 for sale and obviously they were already sold cannot believe that was all the stock the shop had .I am one dissatisfied customer”

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Posted 5 years ago

“Good afternoon OnSaturday 23rd November 2019 ,I visited the new Lidl in Harrow and I had a unpleasant experience eg- health and safety was far from right there was only one fire exit and there not enough cash tills people where getting frustrated and having arguments. too many people where entering the premises when there was no room and the security didn’t look professional.I have left this review to inform you about my experience thank you”

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Posted 5 years ago

“The Isle was blocked, and a female worker then blocked it even more, with a trolley, type, not cage, unloading more, items by not even Allowing people to get past so I said to my children I'm going to have to do a detour to get over to the other side, as it was heavily blocked, the lady heard this and said out loud, when I moved away, people of today are so rude, I did not here her I was told by my partner the lady didn't realise she was with me, i then saw the Lady in a different aisle, going into the back, the lady eventually saw me and stopped looked at me, and I said I am not rude, I was not talking to you or looked at you, she walk down to me and approached me so I told her I can't get a bout, the shop everything is blocked, but I didn't say anything to you, as you know I didn't even go to you, I turn away and walked on, she then followed me and she was going on and on, she said I am working, I said I am shopping, and then looked away, again to the products, so i said just leave me alone, and tried to carry on, and then I said I don't want to talk about it, but she continued, shouting at me only to get everyone on approaching me, yes my voice was getting louder because I can't believe how I was being treated, I said look on your camera to the manager, but he was uninterested, and was rude in his manner, and did not care what I was trying to explain, oh so just believe your staff then check your camera, and I was told to leave, but I said I haven't done anything, check your camera, but the security guard got a till open for us to go, and told me to zip it, or you will be banned from the shop, then i payed and he spoke to me out of the shop and said I don't know what happened but me and my family are banned from the shop don't ever come in again, I said look at the camera and you will see I never approached her, or said any bad remarks, he then said, that I was attacking his staff, and said to me I don't care, just leave, the staff are rude at this store, they made the situation worse, and only believed the staff member, every aisle was a Hazard, stock everywhere, and this is typical not just for Christmas, the treatment was unnecessary, even a woman outside was agreeing with me, and she was not in the shop yet, as if she knows the security guard has been rede before, so definitely problems with the staff, not everyone complains enough, but my family two children were told to get out. My partner told me when we got home the female woman told the staff I swore at her which is totally rubbish, I did not thank you very much. If I was doing anything bad to this lady, then surely they would not give me time to pay for goods, plus the Lady followed me, Lidl Ringwood Road Bournemouth date 23/11/2019 time 13.34 on receipt”

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Posted 5 years ago

“Usually great prices and great products. Absolutely appalling customer services. When a Parkside drill set on fire, Lidl not only failed to replace it, they took it back, failed to issue a replacement or refund, and for weeks on end refused to reply to calls or emails. Right now I have no drill and no reply from Lidl. Diabolical! Please, please go to Aldi instead.”

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Posted 5 years ago

“Never get tired of going here!!”

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Posted 5 years ago

“So got a voucher for this dump of a company , treated myself to 2 boxes of becks , and a few other tings . Que que que que que, finally got to till. No more than 2 bottles of Alcohol , am sure the voucher meant sprites ? But no dats the rools So good news walked out of this dump of a chain, hopefully never too returned ! Am sure everyone’s happy now ! Another voucher and another con!”

Helpful Report

Posted 5 years ago

“Expect to be charged full price at the till for reduced items, happens constantly, always check your receipt! Staff are generally disinterested.”

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Posted 5 years ago

“Bought Deluxe steak & long clawson blue stilton pies. Very poor as it was a case of hunt the meat of which there were 3 small bits in one pie and NONE in the other. Made a complaint on line and provided scans of the packaging, barcode and batch details 2 weeks ago. Had an automatic acknowledgement but heard nothing since. Very disappointing response (or lack of it)”

Helpful Report

Posted 5 years ago

“Tried the deluxe new chicken and chorizo pies. Very poor product doesn't look anything like the box. Cheap tasteless pastry, but worst of all found pieces of bone in the chicken.”

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Posted 5 years ago

“I love shopping at Lidl , but vegan section doesn't exist compared to other supermarkets. They don't seem to catch up with the demand for dairy free products and meat free options, which is a shame because it would definitely boost up the sales rapidly.”

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Posted 5 years ago

“Purchased Cordless Vacuum Cleaner in January 2019 and has been sent back as faulty for repair and I have not had t back. Do not want it back now and need a refund. You Customer Service phone lines are busy and cannot get through. Please contact me to arrange a refund.”

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Posted 5 years ago

“Applying under 3 year guarantee. Excellent service by Pete in Lidl Customer Services. Very clear about options and pleasant conversation. (I buy a lot of ambient goods and fresh food through Lidl. Occasionally but rarely am I dissatisfied with quality - my preferred retailer.)”

Helpful Report

Posted 5 years ago

Lidl UK is rated 2.6 based on 638 reviews