Lidl UK Reviews

Name: Lidl UK
Rating: 2.63

2.6 Rating 628 Reviews

39 %

of reviewers recommend Lidl UK

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2.6

Based on 628 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Lidl UK 1 star review on 11th November 2024

Anonymous

Lidl UK 1 star review on 30th October 2024

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Anonymous // 01/01/2019

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“Never get tired of going here!!”

Helpful Report

Posted 5 years ago

“So got a voucher for this dump of a company , treated myself to 2 boxes of becks , and a few other tings . Que que que que que, finally got to till. No more than 2 bottles of Alcohol , am sure the voucher meant sprites ? But no dats the rools So good news walked out of this dump of a chain, hopefully never too returned ! Am sure everyone’s happy now ! Another voucher and another con!”

Helpful Report

Posted 5 years ago

“Expect to be charged full price at the till for reduced items, happens constantly, always check your receipt! Staff are generally disinterested.”

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Posted 5 years ago

“Bought Deluxe steak & long clawson blue stilton pies. Very poor as it was a case of hunt the meat of which there were 3 small bits in one pie and NONE in the other. Made a complaint on line and provided scans of the packaging, barcode and batch details 2 weeks ago. Had an automatic acknowledgement but heard nothing since. Very disappointing response (or lack of it)”

Helpful Report

Posted 5 years ago

“Tried the deluxe new chicken and chorizo pies. Very poor product doesn't look anything like the box. Cheap tasteless pastry, but worst of all found pieces of bone in the chicken.”

Helpful Report

Posted 5 years ago

“I love shopping at Lidl , but vegan section doesn't exist compared to other supermarkets. They don't seem to catch up with the demand for dairy free products and meat free options, which is a shame because it would definitely boost up the sales rapidly.”

Helpful Report

Posted 5 years ago

“Purchased Cordless Vacuum Cleaner in January 2019 and has been sent back as faulty for repair and I have not had t back. Do not want it back now and need a refund. You Customer Service phone lines are busy and cannot get through. Please contact me to arrange a refund.”

Helpful Report

Posted 5 years ago

“Applying under 3 year guarantee. Excellent service by Pete in Lidl Customer Services. Very clear about options and pleasant conversation. (I buy a lot of ambient goods and fresh food through Lidl. Occasionally but rarely am I dissatisfied with quality - my preferred retailer.)”

Helpful Report

Posted 5 years ago

“Horrendous, new Chesterfield store. Not cheap compared to Aldi, car parking highly unsuitable just caters for people with kids, us old folk have long walk. At check out kept going rammed by child with small shopping trolley. On next checkout was a child in pyjamas screaming none stop, her mother said she was poorly, get this, she was sitting on the food conveyor, so much for hygiene. Had the worst ever cashier who did not know codes for most items and had to keep asking for them. We were in the store for ages, NEVER again. Compared to Aldi Morrisons etc they are pathetic.”

Helpful Report

Posted 5 years ago

“Best company ever. I had few jobs until now but I had to admit that it was my best choice that I joined this company last year. Really nice team almost like a family, good staff , and good employee discounts and a nice manager.”

Helpful Report

Posted 5 years ago

“This is the last time I shop at lidle franses St Luton every time I go in there there are beggers waiting outside and the shop does appsolute nothing about it will be going to aldi in future”

Helpful Report

Posted 5 years ago

“Today I have been served by a Store Manager called Norris at the lidl shop based on longbridge road London. The shelf price was showing a discounted price on the shelf for the items I purchased but the price on the items was at full price. I told manager about this price issue but he was so hard and didn't want to listen and said the right price will scan at the checkout which was a full price. I did ask him if he could override it because the shelf price I was looking at when I took the products was different. He totally refused to do anything about it not even apologise . This experience left me really down about Lidl. They going to loose a customer because of this”

Helpful Report

Posted 5 years ago

“Rude abrupt cashier at Honiton. This is not the first time and a visit to the Aldi store opposite is a totally different experience. Good value shouldn’t result in cheap demeaning service. Aldi always gets my custom from today”

Helpful Report

Posted 5 years ago

“I enjoy shopping here, they are great value for money, I used to shop at Tesco but Lidl is so much cheaper, also they have a good selection of items for the home and garden, love it 😍”

Helpful Report

Posted 5 years ago

“Security guys and even the staff look bad to us and they think every single costumer is a thief.”

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Posted 5 years ago

“I have been buying Lidl's Low Fat Rice pudding for some years now. Recently they changed the can from a ring pull one to a standard can but unfortunately the contents were changed also. The rice pudding instead of being thick and creamy, is now very runny with no substance to it and little flavour. I won't be purchasing the product again. They should have increased the price rather than cutting back on quality.”

Helpful Report

Posted 5 years ago

“Usually happy with most products,. Although there are something’s I won’t purchase. Oakland’s potatoes have in the past not been brilliant but this weeks purchase half the bag are rotten. Took them back and store not open technical problems. Lidl need to check their suppliers better. Not sure if I will return them or continue to shop there.”

Helpful Report

Posted 5 years ago

“Lidl France not UK Frenchmale 1 post Lidle Montparnasse Unpleasant Experience Jul 13, 2019, 6:39 PM Save I am disabled on a wheel chair. As such I purchase somewhat larger quantities as I am unable to go shopping frequently. After spending three hours shopping I took my turn in the disabled check out lane. When my turn came and after the clerk started to check me out an angry manager came and stopped the process. He complained that I am buying too much. I must split my cart into two; check out the first half and pay for it; then go back in line and wait a new turn to check out the 2nd half of the cart. Yes unbelievable but that is what happened. I told her I have already waited 20 minutes my turn and I cannot do that. Then the manager said you cannot check out and proceeded to take away the shopping back to the store and asked other staff to return them to myself. I asked for a higher manager. She would not call one. When I remind she at last called somebody who said we will check you out but it was too late as already she took away all the shopping back wasting 3 hours of my time. I wrote registered letters to Lidle Manager Mr. Fuschs, top Hum,anm Resources and to Lidl headquarters in Germany. Two and half weeks later no answer from anybody. If you are disabled as you maybe discriminated against by no less than a Lidl manager. Also management does not care. The usual experience at most groceries is to be taken to the top of the lined if you are disabled and not to que in line twice for the same purchase. I will never go back to Lidl and I advise that if you are disabled avoid that store.”

Helpful Report

Posted 5 years ago

“Tried the wine and fruit and veg for the first time this week at the new store at Hersham, Surrey. Barolo at £9.95 was almost undrinkable. Tipped away after one glass. The staff are friendly and well trained and the prices are low, but the quality definitely suffers. Bottom end of the market in value. I will not be back.”

Helpful Report

Posted 5 years ago

“Today we shopped at Lidl Bath. It was not a good experience. We have shopped Aldi Melkshan for some time and have been impressed by the qualtity of the goods, especially the meat products, the wine, and the checkout experience. Todays visit to Lidl Bath couldn't have been more different. The fresh fruit and veg was very poor with much being mouldy. Many products had not been replenished. As for the checkout experience, well, very poor. A previous customer had dropped a pack of bottles of beer. These were just pushed to one side but not mopped up. Half an hour later the whole checkout area was sticky and dirty. The staff were totally unconcerned about the state of the checkout area. I gat the feeling that the staff were ubconcernened about the customer and the stat of the store. Overall definately a long way behind Aldi.”

Helpful Report

Posted 5 years ago

Lidl UK is rated 2.6 based on 628 reviews