Lidl UK Reviews

Name: Lidl UK
Rating: 2.63

2.6 Rating 628 Reviews

39 %

of reviewers recommend Lidl UK

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2.6

Based on 628 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Lidl UK 1 star review on 11th November 2024

Anonymous

Lidl UK 1 star review on 30th October 2024

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Anonymous // 01/01/2019

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“19feb Sunday afternoon Checkout lady throwing our shopping at the end of conveyor piling up,and getting squashed. Checkout lady glared at my husband and I waiting to pay,so I took my time simply as we have the right to be treated,with a bit more respect.”

Helpful Report

Posted 1 year ago

“When shopping at my local store I used the self- service checkout money be tight and only have £20 left. So why paying for the shopping put my 1st £10 in the till and its showed up I had put the money in and when I put the other £10 in the till had to be opened as it got stuck and when there opened it up the till show that I had not paid anything. so now out of pocket by £10 and still trying to get my money back I left the store crying and was made to feel like I was a liar like I was a thief. So in order to topped up so I can feed my kids I had to ask for help. Please do not use the self- service checkout as it take your money and the manger don't care.”

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Posted 1 year ago

“Just had my 1st lidl donut delicious Light not doughy and not covered in sugar granules but with caster sugar. Bought from Mayflower Basildon. Like the idea you can buy individually along with other items in the bakery section. Also had small baguettes for lunch again fresh and soft along with the doughnuts would still be a fresh tomorrow 👍”

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Posted 1 year ago

“Lidl frozen schnitzels: Albeit pork they are as good as, or better than, the schnitzels that I have had in Austria, Switzerland and Germany and I have lived in two of those countries and consumed a lot of schnitzel. Served with half a lemon and a load of salad. Will buy again. I don't usually write reviews but felt compelled to voice my feelings about your schnitzel. Vielen Dank.”

Helpful Report

Posted 1 year ago

“I bought ribs…. 2 packs serve 4 people,,,,, What … 600 g each packs / didn’t say how much left after cooking…. half bones …. Left nothing meat I want owner to show me if he ever eat that or ven try ….. very very disappointed … Never again”

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Posted 1 year ago

“Very bad customer service. Bought a 500 ml bottled water. The water smells antibiotics. NO ONE cared about”

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Posted 1 year ago

“I spent a lot today and almost every item came up more expensive as obviously price change wasn’t made on shop floor!!!! I ended up putting some items back as was so annoyed! As used self service checkout will go elsewhere now this was at store plymstock Lidl”

Helpful Report

Posted 1 year ago

“£13.33 i paid for a roast beef joint i cooked it and found a big growth running through it ,i did take pictures and approached lidle for a full refund,they said No”

Lidl UK 1 star review on 22nd December 2022

Helpful Report

Posted 1 year ago

“Your manager was rude and doing a job’s worth by asking me to leave the store because I went out thru the in door and came back in it was at Binley Coventry He said it was company’s policy I s did spend between £40 and £70 at Lidl every week which you have now lost to Aldi”

Helpful Report

Posted 1 year ago

“Lots of issues 1. Multipack crisps , no matter which variety i buy of their own brands always 1 or more have burst creating a greasy residue and bits on all other individual bags. 2. Never sufficient tills open , they always wait until at least 5 people in Q then open a till and having been waiting other customers are served 1ST , prioritise customers already in the Q. 3. Rude employees , i had cause to request to speak to the manager on my last and final visit as whilst my items were being scanned an employee came to the tilll and began a conversation with member of staff serving me , clearly she was annoyed but to use the 'F' word in front of customers is gross misconduct , the managers response to me was 'sorry i will speak to her' UNACCEPTABLE”

Helpful Report

Posted 1 year ago

“Lidl management practices really are a sad let down nowadays. Where are the checkout staff? There's Never any checkouts manned, even when queues are in 2 aisles and halfway to the back of the store. The overused and Lame excuse of having insufficient staff has run its course, Store managers that cannot employ the required number of staff need to be retrained or removed, There is No excuse nowadays for this level of poor management. Shoppers are Forced to queue for the awful card only self checkouts manned by the usual unhelpful bored employee, Who takes forever to sort out the holdup. Its about time this was rectified and staff manned the checkouts. I like many dont go shopping to end up as a part time employee on these machines. There are many Lidl stores across Devon that fail in this respect nowadays, With Paignton town centre being one of the worst. Sort your store Management out Lidl UK, Your quality and commitment to shoppers is woefully lacking of late.”

Helpful Report

Posted 1 year ago

“Good quality food at reasonable price . You”

Helpful Report

Posted 1 year ago

“Wow! A bar of chocolate if you spend £150...and if you spend £250 you get seven days to spend another £200 in order to claim £20 Merry Christmas Lidl”

Helpful Report

Posted 1 year ago

“Customer service at the Cirencester store appalling”

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Posted 1 year ago

“The poppy seed filling is absolutely tasteless. The marzipan version is a much better option”

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Posted 2 years ago

“A bit a downgrade from previous voucher system, how do u expect people to spend £250 and then do a big shopping in 7 days to redeem %10 voucher. A bit stupid really.”

Helpful Report

Posted 2 years ago

“The Lidl in Whiteley has gone down hill since it first opened empty shelves never have what I usually buy there prices increasing the staff are not very helpful and the management there are not very approachable end up going to other supermarkets this branch needs a shake up hopefully you can get these issues sorted out”

Helpful Report

Posted 2 years ago

“Great value, excellent quality and brilliant staff. What’s not to like?”

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Posted 2 years ago

“I bought 6 de luxe mince pies expecting them to resemble the picture on the packet. I was wrong and so disappointed. Usually the products are great but these were awful! The pastry was dry and tasteless and the filling was meagre and dried /shrivelled. Very poor product I am returning them to the store for their comments.”

Helpful Report

Posted 2 years ago

“Bought the most sour disgusting oranges from Lidl today! These could pass as lemons! Lidl doesn’t care and sells this rubbish ! Why ? I believe because nobody wants to go through there returns procedures. Queue at the checkout then interrupt the checkout. And wait for a supervisor to approve the refund, with everyone watching and waiting! A deliberate ploy by Lidl so they hardly get returned fruit or veg. Shameful management tricks ?”

Helpful Report

Posted 2 years ago

Lidl UK is rated 2.6 based on 628 reviews