Lidl UK Reviews

Name: Lidl UK
Rating: 2.62

2.6 Rating 638 Reviews

39 %

of reviewers recommend Lidl UK

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2.6

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Lidl UK 1 star review on 11th November 2024

Anonymous

Lidl UK 1 star review on 30th October 2024

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Anonymous // 01/01/2019

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“Lidl Shift Manager Bogden at Ashford (Surrey) Store is racist. He discriminate against non-white people.”

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Posted 9 months ago

“I have been left absolutely shocked by the poor quality of your nappies I bought a pack of size 4+ for my twins been told they are good quality so thought I’d give them a try Well I have gone though a pack in 2 days as with the smallest amount of urine it’s leaking through the complete nappy and onto my children’s clothes so not only have I had to change my children every 20-30 mins I have also had to use unnecessary electric to wash and dry their clothes cos a outfit change every 20-30mins is not on all because you have such poor quality”

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Posted 9 months ago

“I have noticed that some prices are higher at the till than marked on the shelf.”

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Posted 9 months ago

“Lidl Oxford, Watlington Road - I wished to squeeze 1L of orange juice, but the 1L empty bottles were missing. I asked if they can refill these, but was told they don't have any. Then I asked the store manager if I could take 2x 500mL for the price of 1L (2x 500mL is more expensive than 1L). He said absolutely not and turned away. The store was not busy, I was there on Monday after 11am. I find this to be bad customer care, and I question if they do not keep 1L bottles intentionally, so people are forced to buy the more expensive version. The orange squeeze machine seems to be in bad condition and not cared about quite often in this store. The bottle holder is broken for quite a few weeks and oranges are not refilled and a bin for cleaning tissue is missing.”

Helpful Report

Posted 10 months ago

“LIDL is no longer worth wasting a journey to do your shopping at. The level of frustration from long queues, broken self service machines and constant stock shortages means you are better off just going to a mainstream supermarket where you can easily get everything in one stop. LIDL did have a compelling argument several years ago, but especially since Covid, improving price and quality competition from other retailers has left them trailing. Farewell LIDL, you tried, but failed. Here's the straw that broke the camel's back, so to speak... In January, I bought a pack of rechargeable AA batteries for use in my cycle lights, but didn't try to use them until February. When I did, I discovered that they were too large and were such a tight fit, that it would be impossible to remove them for recharging, so I rushed back to LIDL and demonstrated the size difference with other batteries from several well known brands. The reason the LIDL batteries are oversized appears to be because they have been dressed up with a glittery paper(?) covering, in order to make them more appealing. In fact, the covering has already started to come off, after trying to fit them in my lights. LIDL agreed that they were larger than the Duracell and other batteries I brought in to demonstrate and agreed that they did not fit into the battery compartment I also brought in to demonstrate, but they were not interested in refunding me, 'Because it was more than 28 days since the sale - and that is the law,' or words to that effect. I explained that they were not applying the Consumer Rights Act 2015 correctly, but they were not interested. For the record, my rights are: 0-30 days: You can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described. 30 days-six months: You must give the retailer one opportunity to repair or replace it before you can claim a refund. Six months or longer: You must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty. If you'd prefer a repair or replacement in the first 30 days you can ask the retailer, but it cannot refuse to give you a refund. The bottom line is, I will be giving LIDL a wide berth from now on. In any case, as mentioned above, I'm sick of the long queues, broken self service machines and constant stock issues - and unhelpful staff.”

Lidl UK 1 star review on 16th February 2024

Helpful Report

Posted 10 months ago

“Halifax road sheffield. Filthy baskets. Bread bags not big enough to get loaf fully in. Therefore loaf hanging out into filthy basket. Will not use this store again.”

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Posted 11 months ago

“Customer service is terrible. I'm 60 years old with osteoarthritis. All the staff are rude at cleveleys store. Manager shouted at me for using a basket to take my shopping to my car. I will never step foot in a lidl store again.”

Helpful Report

Posted 11 months ago

“When you first open very very good bargains as price has gone up the Covid come prices have gone up except but your products are going down and down noticed I’m just Had mushy peas,. Please keep Shop style mushy peas saving to be up to it was just like water.”

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Posted 11 months ago

“A couple of days ago, we went shopping at Lidl at Kingswinford, never again. We bought vegetables and fruit, a good 50% of it all, ended up in the bin. I don't think that there was one piece that was not rotten at some part of it. They may well be cheap than Tesco, Sainsburys etc but at least the stuff you buy from these stores are edible.”

Helpful Report

Posted 11 months ago

“Lidl deluxe chicken and mushroom pie,I expected it to be really nice ,however there was virtually no filling ,it was just sauce ,I counted 1 piece of miniscule chicken and 4 mushrooms,the flavour and the pastry was lovely ,but come on Lidl you can do better !!”

Helpful Report

Posted 1 year ago

“Have bad experience with returning faulty cordless pressure washer. Contact customer service been forwarded to T. D. S SERVICES. After they took all details promised replacement been posted and should be in couple of weeks time as its coming from Germany. After two weeks received phone call that they missing address information and can not poste it, was shocked and angry bit as they have all details and should be with me now. I provided anyway agai. Afyer couple of days they contacted saying there is no stock so they offer full refund. And again asked of Bank details. After over other two weeks waiting still no money no product. Would not be buying from lidl abgai electric as its getting worse.”

Helpful Report

Posted 1 year ago

“One of the incentives using lidl is the 10% discount on your next shop once you have spent £250.00 in a given month. The problem with this is that the offer expires after 7 days. I have already spent over £250.00 in December, but won't do another major shop until after Christmas, but this offer expires on 24th December. Its just not an incentive, and should apply to my next shop irrespective of when I do it. Most of lidl's other incentives have the same problem.”

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Posted 1 year ago

“Your Website is rubbish. There is no way of doing a product search”

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Posted 1 year ago

“Great place to work. Challenging but very rewarding.”

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Posted 1 year ago

“Excellent company”

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Posted 1 year ago

“The Tronic batteries you sell seem a bargain, but similarly to much of your other produce the batteries are awful. They run out of power after a few uses. For example, I replied 3 batteries in car keys for 3 cars, ALL went flat after a few uses. Dont worry, you’re no worse than Aldi, but you are much worse than Asda, sainsburys, Morrisons, tesco, Co-op, Waitrose, Ocado and anyone else I can think of.”

Helpful Report

Posted 1 year ago

“Just had frozen portebelo mushroom and parsnip pie. Couldn't find mushrooms in it and negligible parsnips just bland mush and the pastry was bad too. Very disappointing.”

Helpful Report

Posted 1 year ago

“I have been shopping with Lidl for more years than I care to remember. However, after hearing about, and seeing undercover investigations of chicken welfare in their supply chain (which was brutal, seeing all those dirty, miserable chuckens, laying in their own faeces). I just cannot bring myself to shop there any longer.”

Helpful Report

Posted 1 year ago

“£45 parking charge for the privilege of using an inadequately stocked shop heaving with kids. Lidl Banbury never ever again.... Shame on you...”

Helpful Report

Posted 1 year ago

“Everybody know Lidl. They are essential place to shop for many people on a budget. I've been going there for decades and since I was a kid with my parents. There's lot of choices and the quality of the products is great. I love there fresh bread section! Overhaul it's a fine place to shop for essential and more.”

Helpful Report

Posted 1 year ago

Lidl UK is rated 2.6 based on 638 reviews