Lidl UK Reviews

Name: Lidl UK
Rating: 2.59

2.6 Rating 656 Reviews

38 %

of reviewers recommend Lidl UK

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2.6

Based on 656 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Lidl UK 2 star review on 15th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased "premium turkey" 22nd dec. Opened it to cook on 26th found to be foul smelling and rotten. In the bin. Went to Sainsbury's to buy another. Will never go back. Most unsatisfactory £45 I have ever spent.”

Helpful Report

Posted 6 years ago

“I need to refer to the unfriendly attitude of some of the staff at #lidl in Leamington Spa, Myton road. A view shared by many friends, I know ,,,no hello ,,no thank you !!!! Not like other supermarkets staff. They need customer service training. behaving rudly sometimes with customer’s , including passing snappy remarks as though your very presence deeply inconveniences them..That certainly put many of the shoppers off.”

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Posted 6 years ago

“I purchased Thermal Jeggings in a size larger than I normally wear. They were much too small. I lost my receipt and took them back to the store where I was told to ring Customer Service. I was told that the size guide is on the website!! HELLO! Who checks online before a purchase??? I was told that without a receipt I could not return them or get a credit. Company policy not to accept any returns without a receipt. Am I to believe that I am the first person to have lost the receipt. So now I am out of pocket for a badly labelled clothing item. I am very unhappy.”

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Posted 6 years ago

“Brilliant girl's Christmas leggings- great quality and value for money”

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Posted 6 years ago

“lidl has a good store near to me and has a good selection but the plastic rapping on all its products it sells is increasingly getting worse every time I go in and even fruit and veg is over packaged.”

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Posted 6 years ago

“Spend less on all my shopping. Good quality too”

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Posted 6 years ago

“Lidl bermondsey SE8. Store dirty with frozen and fresh food left around the store. Nobody collecting the food and putting back in to the cabinets. No trolleys, all have been stolen. Staff are useless, so is the management. Store needs a good clean.”

Helpful Report

Posted 6 years ago

“Lidl Midland Way Nottingham - Needs competent management.... Friday 4.50 p.m 16th November -two checkouts open plus self service - long queues. 5.10 pm finished shopping and all three queues now reach halfway along store length - still only two checkouts open - two staff talking to each other near self service queue plus a guy hovering near a closed checkout... Didn't want to grow old waiting and left trolley of shopping. Asked security guard outside the store if there was a shortage of staff and a male member of staff standing alongside smoking a cigarette said 'No mate - there will be more staff on soon! Soon wasn't quick enough for us - we did our shopping at Aldi just up the road - very quick with six checkouts open. This store is fine but this level of service is happening more frequently nowadays..... and bear in mind if arriving by car - park between the lines and not over them as there is a guy with a camera who will arrange for you to be fined the equivalent of a weeks shopping - Lidl of course deny its anything to do with them”

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Posted 6 years ago

“I purchased a power bank for the mobile phone that failed to work and they replaced this without question by sending me a replacement. It turns out all electrical stuff purchased from Lidl is warranted for 3 years, which is outstanding. Its food products are very good too. Great to do business with them.”

Helpful Report

Posted 6 years ago

“I wanted to buy 2 cases of wine but was told I could only buy 6 bottles as I had cleared their shelf. The manager said to call them if I wanted to buy 12 bottles in the future. I looked for the telephone number but they are ex directory and upon ringing the central number was told they don't allow bulk purchases and that if I wanted bulk buys I should go and speak to the manager then go back again. As this is a 10 mile return trip this is a waste of my time and money. Would I have had the same problem if I wanted to buy milk? I doubt it.”

Helpful Report

Posted 6 years ago

“Very good product and price”

Helpful Report

Posted 6 years ago

“Lidl could save themselves some money by removing the hammer at the end of the "mini cheese bakes" production line. The customer would get 100% whole biscuits and Lidl would save the cost of smashing about 30% of the biscuits into bits!”

Helpful Report

Posted 6 years ago

“Ease of use online and great products and prices”

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Posted 6 years ago

“Clean calm store chatty staff goof products and loads of pennies saved”

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Posted 6 years ago

“We've done our weekly shop at Lidl for the past 6 years, mainly due to budget as we're on a low income. Overall we've always been satisfied with the products on sale and value for money. My only real issue is the monotoneous choice which hardly varies month in month out. We would be so much happier if Lidl done away with the luxury and novelty end food and drink and offered instead a wider choice of every day grocery produce. Personally, we consume a great deal of fresh fruit and vegtables. Much of this is hit or miss. Sometimes the produce is fresh and of good quality other times its quite apalling, especially the bagged salads and green beans which are nearly always going black. But we accept you get what you pay for and its nice to have a budget grocery store to fall back on when you're not fortunate enough not to worry about money. And for that we're grateful to Lidl. Thank you.”

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Posted 6 years ago

“Great price for all items. Also good quality....”

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Posted 6 years ago

“Good quality food and rest of products. Best prices and not long queue to cash.”

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Posted 6 years ago

“Disgraceful. Was in the new lidl in Bulwell Nottingham. The place is dangerous. Cut my head on a sharp piece of metal on a shelf. Reported it to a nearby assistant. Had a poor no care attitude. Disgusting”

Helpful Report

Posted 6 years ago

“On Monday 11th June 2018 at 15.20 I visited the Lidl shop in Madeley, Telford.. I picked up two items that had 30% reduced labels on and proceed to the checkout. Upon paying I realised that I had not been charged the amount for the items that was printed on the labels. I asked the cashier why this was?. I was told that the shop had run out of labels and was reusing the labels from a previous reduction but that 30% had been taken off the items original price (despite it stating a different amount on the label) and she couldn't do anything about it. I said I didn't think knowingly mis-pricing an item was an acceptable practice and asked to speak to a manager. Eventually a manager arrived (with no name badge on) and although she did give me a refund was extremely rude to me and repeatedly denied the shop was in any way at fault. I asked for the managers details and despite saying she would give me them repeatedly went on to explain how the shop wasn't at fault. After 4-5 more requests for the her name I was ushered away from other staff & customers I was then asked "Tell me why you have got a f***ing problem with me?". In utter disbelief, I again asked for her details, and said if she didn't give me them I would take her photo so that I could make a complaint. After yet another refused request I took the photo at which point she physically refused to let me leave the store and called a security guard who blocked my exit. I then asked if I remove the photo from my phone if she would give me her details, the manager again replied "yes" but once the photo was removed she still refused to give me her details!. I was verbally abused and sworn at in front of customers as I left the store and was told I was banned. I went to the trouble of reporting this incident to Lidl themselves and rather than address the incident with the member of staff they have confirmed my ban from this store without giving me any explanation. Lidl Customer Services have shared information about this complaint with unrelated members of staff who have then attempted to troll me on social media. Further underlying the complete lack of any standards at this company. This company will never receive my money again and quite frankly they don't deserve yours!”

Helpful Report

Posted 6 years ago

“Ditched Ocado for a month to try and save money. Tried Asda, the price was good, but some of the goods we're not. So I then tried shopping in Lidl. Prices were exceptional, but the food was worse than Asda. Limited range, dry, cardboard tasting, lacking flavour. There seemed to be no pride in the product, only the price. I am back to Ocado. Sorry, but this saving a few quid is not worth it.”

Helpful Report

Posted 6 years ago

Lidl UK is rated 2.6 based on 656 reviews