Lidl UK Reviews

Name: Lidl UK
Rating: 2.59

2.6 Rating 656 Reviews

38 %

of reviewers recommend Lidl UK

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2.6

Based on 656 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Lidl UK 2 star review on 15th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed, went to Lidl to try and save some shopping charges. I tell,you Tesco is no worse and offer a more comprehensive choice. Most of Lidl foods are Ok but nothing special, in fact the reason I am writing this review is due to a purchase of “chef select Nasi Goreng rice”...absolutely awful, the bits of egg, ham and leek had no flavour, had to add sweet chilli sauce to give it a bit of a zing, it still needed up in the bin.! Having been to Indonesia several times and eaten rijstaffel in Holland (where it came from)I can tell you any Indonesian chef would be ashamed..my advice is don’t waste your money.”

Helpful Report

Posted 5 years ago

“decent chaps”

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Posted 5 years ago

“Dirty, smelly stores with rotten, mouldy food and huge queues.”

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Posted 5 years ago

“Lidl, Coventry Rude staff, no eye contact, they never make you feel welcome. Rude, stupid, and unprofessional security guard. The bakery section is absolutely disgusting, dirty tongs, and flies all over.”

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Posted 5 years ago

“Appalling customer service. Why do you not publish all your reviews especially the poor ones? I posted one, you claim that you will send an email to verify the email address but don't and so the review is not published appalling behaviour. Sadly as you wont send an email to verify this review this one probably wont appear either!”

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Posted 5 years ago

“For good value you can't beat lidl, especially their meat, beef rates like beef should. Kicks other supermarkets into touch.”

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Posted 5 years ago

“Normally buy flowers elsewhere, tried lidl lillys, can't fault price and days of bloom, fantastic at 3.99.”

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Posted 5 years ago

“Bakery at blackpole the bread is OUTSTANDING”

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Posted 5 years ago

“I’ve been shopping at Lidl’s sometimes very bad customer service no eye contact they don’t greet the customer at the till the scan you items like robots they don’t give you time to pack your shopping and no please and thank you not even a smile they don’t even ask the customers do you need any bags customer service should be better than this they need more training there’s always long ques only 1 or 2 tills open you are waiting longer queuing up than be served at the tills . They looked miserable customers wants to see happy smiley faces a smile can go a long way”

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Posted 5 years ago

“I shop at Lidl, Aldi, Tesco or Morrison’s. The nearest store is Lidl. Good value but the fruit and vegetables are shocking. Avocados - will never buy again as always bruised / inedible. I’ve just thrown away a mango as bruised / brown skin (wasn’t cheap). Carrots thrown away. Whoever is in charge / buyer / QC for this section needs to be moved on.”

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Posted 5 years ago

“Your fresh vegetables don’t have much of a long life when I get them home Just how long after you pick them do they appear in stores? Why do you sell stuff that is only while stocks last ? Can’t you get regular supplies”

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Posted 5 years ago

“I frequently visit the stanningley store in Leeds.everytime I go the staff are very rude never smile or even say hello”

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Posted 5 years ago

“Prices are good but then you get to the till and every single cashier practically throws your shopping at you! Last visit an elderly lady in front was struggling to keep up and the cashier starting scanning my shopping whilst the poor lady was putting hers away. Cashiers are like robots, no personality, zero customer service and treat customers with contempt. Every store I’ve been in they are the same. Is this really the price we should pay for a few pence off our weekly shop!!”

Helpful Report

Posted 5 years ago

“Pop into the Salisbury branch on the 27/04/2019. There was large pallets of food on shop floor , staff moving pallets around the shop floor and the floor area around the back of the tills had water and dirt on the floor. This’s all looked like a very dirty unkept shop.”

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Posted 5 years ago

“Prices are good and they have interesting food sometimes. The minced beef is full of water whereas the frozen prawns have very little compared to a lot of shops that have loads of water and very little prawns. A few of the staff at Broadstairs are helpful and polite, one of them even says hello to regular shoppers but there are many that are very rude to customers. They talk to each other while serving customers; I have witnessed one arguing with a customer over whether something had been discounted or not. The way to do it would be to ask a colleague to assist the customer, for the colleague to go to the shelf where the customer saw the discount and deal with the issue politely. Lidl's training must be awful!”

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Posted 5 years ago

“Not UK Lidl but Slovakia doesn't have a review site for Lidl. They sell rotten parmesan cheese. This happened few times already. Well under the expiry date. Once the package is opened, one can immediately tell this is what is happening. And it's not cheap either. If they are capable of selling rotten cheese to people, I'm not certain what else they are capable of. I don't trust them anymore. Slovak state food regulatory body should pay them a visit a impose a hefty fine on them for such practices. MINUS 100 STARS”

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Posted 6 years ago

“Great variety of goods great prices and variety of brands fresh meats very good quality”

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Posted 6 years ago

“I’ve been to Lidl near Blackpool yesterday and I’ve got a bone of lamb I’ve opened the packet and it didn’t smell good so we’ve cooked it thinking nothing about it and we had it in the oven between 2 to 2 and half hours and after pulling it out the oven letting cool over night came to prepare it today for dinner and it smelled Evan awful so we looked at the packet and and it was covered with terminated blood so we went to take it back explained to the lady at the till and blood spilled on the cover belt so she had to stop other customers from putting anything on the cover belt as it’s terminated also the manager came out so we got hour money back for it so I’ll never again shop at Lidl or Aldi”

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Posted 6 years ago

“Love the bakery at the new Lidl at Town St. Stanningley, and it is my reason for going. However, the last two weeks the shelves at the bakery have been almost empty. No croisants or pastries. Limited bread rolls. No paper bags to put bread in so they supply rolls of plastic veg bags - (for the past two weeks ) Come on Lidl, this is a new store. Pull your socks up or we won't be back. No fresh bakery then no customers!”

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Posted 6 years ago

“Ridiculous staff workers-managers. New Hall Lane,Preston, Uk. You put your stuff on belt-next minutes-sorry till just closet now -even if it’s not been showing closet.What a bag of s..t attitude.”

Helpful Report

Posted 6 years ago

Lidl UK is rated 2.6 based on 656 reviews