Login
Start Free Trial Are you a business?? Click Here

Lidl UK Reviews

2.6 Rating 628 Reviews
39 %
of reviewers recommend Lidl UK
Company Reviews Questions Metrics
2.6
Based on 628 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Visit Website

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Barry Poll
Verified Reviewer
“Great prices and when you can save pounds not just pennies you’ve got to try them.”
Helpful Report
Posted 2 years ago
Mahmoud ALNEIRAB
Verified Reviewer
“Racism at checkout, Mainly by people of color, especially against others of color. The training of those staff is really racist. I hold postgraduate degrees, still almost every time they double check on me, not other white people. Check time and store CCTV: photos of receipts.”
Lidl UK 1 star review on 15th August 2022
Helpful Report
Posted 2 years ago
Qamar Usman
Unverified Reviewer
“It really good”
Helpful Report
Posted 2 years ago
Michael
Verified Reviewer
“Lidl is a great store providing a large range of food and non food at great prices.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Such great value for so little dosh… much needed”
Helpful Report
Posted 2 years ago
Abdulrahman MHD Ziad Al Issa
Unverified Reviewer
“Very cheap for shopping”
Helpful Report
Posted 2 years ago
John Whitehead
Unverified Reviewer
“Shop here 3 times a week and prices are better than any other supermarket I use”
Helpful Report
Posted 2 years ago
Joanne Purdham
Verified Reviewer
“*ATTENTION* LIDL ON THE FIDDLE: If you have ever paid by card especially if you got CASH BACK; I employ you to scrutinise any bank transactions from all Lidl stores as they as they will often take payments from your account twice; the new Lidl on Woodhouse Lane, Wigan has only been open a matter of months & already they have scammed me on two occasions 🤷‍♀️I have asked for £50 cash back in addition to my purchases, so £50+ & last week I noticed the payment has been been taken x2 from my account, I returned to the store explaining to the manager who told me that nothing can be done in store but passed me a Lidl brochure telling me “there’s a phone number inside so I should ring that” I promptly made the call, customer Services were very courteous at that point, however I have since been in contact with customer services on a couple of occasions as I expected reimbursement before now, most recently was yesterday(01/08/2022) my call was picked-up by some nonentity called Vicky who from the get go was threatening to end the call even though I was only asking a question in a calm manner; my question being, how/why have these transactions happened…? To which Vicky said “I have already answered that question”; & what was your answer I asked…? Vicky replied “My answer was that I have no answer to that question” SO What TF did you answer the phone for.!?!”
Helpful Report
Posted 2 years ago
Anoop
Verified Reviewer
“Best Quality affordable price”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“I see that the horrible manager Beth Grundy ( the lump of lard)is still employed by Lidl and hey ho guess what, staff saying she's on holiday again abroad ( apparently boyfriend paying again) this is the lump of lard who says she don't need to work 🤔 well motormouth why are you still at Lidl 🤔or is that your motormouth full of 💩”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Great selection of everything, from fresh produce to store cupboard essentials and all reasonably priced. The weekly coupons are great also, especially when trying to cut day to day spending.”
Helpful Report
Posted 2 years ago
Christopher Hope-Wynne
Verified Reviewer
“St Austell branch poorly stocked all round today( Saturday morning 23rd July 2022) few fresh vegetables ..maybe the consequence of Dover Port issues related to Brexit politics... I went to Aldi which had NO SHORTAGE of anything.. I’ll give Lidl ( im a truly devoted national enthusiast) a chance but I suspect something is going awray... I’m currently unimpressed and suspect political issues”
Helpful Report
Posted 2 years ago
Raj
Verified Reviewer
“Always brilliant on pricing and app is a great help with money off coupons as well as bonus offers on monthly spends.”
Helpful Report
Posted 2 years ago
Harriet Anderson
Verified Reviewer
“Wide range of affordable groceries and household items. Hardware often warranties for 3 years. You can store digital receipts in their app automatically. With two clicks a receipt can be ‘starred’ so it’s easy to find if you need to claim.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Why oh why Lidl is that member of staff,that lump of lard Beth Grundy still there. Us customers were disgusted with her bragging about how she is doesn't have to work and her partner pays for everything and they take two or three holidays a year and how her partner is running for charity and asking for donations, listen Beth Grundy if you and your partner are so well off why don't you give money from your own pockets instead of begging from other people as you haven't heard, seen, or read there is a cost of living crisis even people who are working are feeling it bad, oh i forget, you and your partner are mega rich and you don't have to work or do anything, as some say good luck but remember that when the time comes and you get some bad luck in your life and you will ( it happens to everyone) just remember that is karma because as customers we find you a shallow, self centered, rude and loud mouth individual, you make staff and people feel small and inadequate with your bragging. I tell you what judging by the state of you all the holidays you apparently take it shows, it a case of " who ate all the food?" (and the answer YOU, lump of lard 🐘🦛). While waiting in the queue, us customers were wondering does your partner need to go to Specsavers, you are around 55 years old and resemble that women from Matilda! Please Lidl get rid of this individual asap as she says" She doesn't need to work or the money " very shallow, ignorant person!”
Helpful Report
Posted 2 years ago
Lewis Collier
Unverified Reviewer
“Extremely pleased with lidl and how much cheaper they are compared to the big 6 supermarkets they have everything I need and more and they are only getting better and better, their stores are always very modern, bright and airy with lots of glass and natural light coming in, large aisles and I like that all the shelves are back lit by LED stripping makes everything look bright and shiny rather than dull and drab makes a massive difference when you shop elsewhere how bright and spacious lidl stores can be it just makes shopping a little more enjoyable when everything is brightly lit I think every retailer should have their shelves back lit with LEDs like lidl, also I like the designs of lidl stores lots of glass from floor to ceiling and their roof are so high makes it feel enormous inside, everything is painted bright white or a pale grey that makes it look fresh and airy. Compared to aldi lidl sell a massive range of branded products they have a section of the store dedicated to brands called "limited offer" and everything is on offer for a whole week as it changes every single Thursday and they have themes like Spanish week, American week, Greek week etc so on American week for example aswell as branded items they have like American themed products....overall lidl has a lot going for it for what it has to offer, you might not get everything you need sometimes as it's still a discount retailer at the end of the day but for what they stock is plenty more than what you'd expect, it has all the basics a person needs and more, specific items that are more about someones preference for example items without gluten and dairy or certain vegan products, you might not find them but you can always get what you need from lidl”
Helpful Report
Posted 2 years ago
Read Moon
Unverified Reviewer
“I have been shopping in Lidl in seaside road Eastbourne for money years I know their staff are not that friendly but also I did not know they could be that rude . I had very bad experiences recently with the same lady on the tills for the past two weeks . She was very aggressive . I will never forgive that moment when I have asked questions about a product and she answers in very aggressive tone it makes me very sad ☹️”
Helpful Report
Posted 2 years ago
Patel
Verified Reviewer
“worst ever experience, unimaginably rude staff, i wonder their staff are actually trained properly in customer service. worst is staff although are wrong , are defended by management. and it's not perticular store , every lidl store in bolton, staff talk to customer's on based on preassumptions and reservations that they may have. I stopped going to one store , and thought to try different store and results were same. if help is needed shopping , lidl is not the store for you.”
Helpful Report
Posted 2 years ago
Brigitta Hoffmann
Verified Reviewer
“My email to their head management after being assaulted physically in their store. I do not have the mood to rewrite the whole thing as an email, so as in the brackets: "I have been phisiscally and verbally assaulted as a woman in this shop by multiple white british males, one was the cashier that was working in the shop, and the other one a civil. The incident happened this saturday May 30, 2022. I have been in the store there in Doncaster to buy juice and something to eat, meanwhile my husband was waiting in the car. I wanted to make a complaint about a rude shopper that was rushing me at the paying station. Your manager didn't wanted to register the complaint against him and none of your employees told him to wait and not push me, as the customer paying at the till; he was literally next to my back when paying and using my card, and not waiting to take my shopping in peace and then talking rude with me!!! I insisted the complaint to be recorded by your manager. He started to demand from me to live and not to make a complain. Then a shopper came, a white britiah male, and this person assaulted me violently and physically, and made me multiple injuries in the legs, hips, on my arms, on the back and head!!!! Your stuff watched the whole thing and just asked me to live meanwhile i was shouting to call the police as this male attacked me physically and i was not having my phone on me. Your manager refused to call the police and to give me the police at the phone so that me to call them and explain that i have been attacked and assaulted violently by this man. After attacking me, he started to follow me through the shop when i was talking with the personal at the paying till to ask a phone immediately and call the police. Every individual in this shop resisted against giving a phone and pretended that i have not been assaulted physically, therefore they do not have to register the incident in your company as a major violent attack against a woman.!!!! I could literally be pregnant and loose my child!!! As we are planning a child and we will be parents, i can say that your whole stuff was extremely evil and was watching without interviening at a woman being kicked and violently assaulted. I demand actions to be taken by your company here in the uk!!!! In other countries i have never had such incidents in any lidl store!!!!! It is not the first time when your workers are hugely inappropriate and mean in the uk. This time they have actually shown evilness and lack of any human understanding towards a person assaulted!!! Shame on you!!! I expect actions to be taken!!! What kind of compensations you have against such a case to me as a customer assaulted?!???? Deeply outraged,"”
Lidl UK 1 star review on 1st June 2022
Helpful Report
Posted 2 years ago
Marie Abery
Verified Reviewer
“Amazing customer service, Good products. Stock levels could be better, but i understand this is a supply chain issue.”
Helpful Report
Posted 2 years ago
Lidl UK is rated 2.6 based on 628 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request