MADE.COM Reviews

Name: MADE.COM
Rating: 1.38

1.4 Rating 634 Reviews

8 %

of reviewers recommend MADE.COM

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Metrics

1.4

Based on 634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a £200 copper vanity desk, very poor build quality - nothing lined up, wobbled horrendously, joins not straight. Contacted made.com but very poor customer service, offered a derisory very partial refund. Won't be using again”

Helpful Report

Posted 7 years ago

“made.com furniture looks cool and seems a good price, however, the delivery service and quality control is not so good. My dining table and chairs suffered multiple manufacturing faults and possible transit damage. After the 2nd faulty table delivery they sent me a nominal part refund as couldn't bear waiting another 8 weeks for a replacement.”

Helpful Report

Posted 7 years ago

“Lovely products but dreadful customer service. For me, it's the customer service which can make all the difference. I ordered three lampshades, two of which were not quite the colour I expected, so I returned them. I didn't realise that you have to pay for both delivery and returns (my fault for not checking the small print I suppose), so buying and returning any item below about £20 turns out to be a far more expensive experience than you might have thought. In addition, several months on, I am still chasing my refund for the returned items - despite two emails and a phone call! Sorry, Made.com, but no matter how lovely your products, I will not be shopping with you again.”

Helpful Report

Posted 7 years ago

MADE.COM is rated 1.4 based on 634 reviews