MADE.COM Reviews

“ Delivery late, delivery comes broken, delivery comes with marks on it - then the worse bit is you have to pay for returns, you have no choice to pay and send it back yourself. ”

“ Ordered an item, completely wrong item arrived, they posted the correct item, I sent wrong item back and paid for delivery as no returns label was sent. ”

“ Items look nothing like on the website. Returns are a massive hassle AND they charge! Rip-off. Look elsewhere. ”

“ All because of a faulty product and terrible returns process. ”

“ I was told not to worry and that they offered hassle-free returns if I was not satisfied. ”

“ COM that if they can continue to sell and deliver products during corona, they should also be able to deal with returns/refunds, but got a flat “no”. ”

“ Ridiculously poor sizing on their pyjamas and the short returns deadline means that if you purchase as a gift in time for an event, you don't have time to return it. I emailed and had no reply. ”

“ i wanted orange cushions for my sofa when they arrived they were only half orange, the other side was a cream material....not as described at all!!!!!! cannot get a reply from made to return them literally no customer service!!! cannot create a returns label & haven't a clue how to arrange a collection for them????? never again!!!!! ”

“ Never replied to my returns email except to say phone them because of 'unexpected demand'. ”

“ I would never deal with made .com again I am stuck with two chairs the wrong colour . NO customer service. NO one ever answers the phones. I am unsure that my written queries are being received as no one ever responds. It seems that there is a sophisticated complaints /returns procedure in place but it is designed to be so to be so to be to be so difficult that we give up . Disgrace do not know how they get a way with it . ”