Mainline Menswear Reviews

Name: Mainline Menswear
Rating: 2.11

2.1 Rating 135 Reviews

28 %

of reviewers recommend Mainline Menswear

Company Reviews

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Metrics

2.1

Based on 135 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mainline Menswear 1 star review on 1st November 2024

Mainline Menswear 1 star review on 31st March 2022

Marie T

Anonymous

Anonymous // 01/01/2019

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“Adidas shoes are factory rejected or plain fake. 100% scam site. horrible construction, cut very uneven. Unbelievable they are getting away with lying and ripping off customers.”

Helpful Report

Posted 1 year ago

“Everything was perfect the shipping was fast. The shirt was true to size and in perfect condition. DHL kept me updated every step of the way. Will order again”

Helpful Report

Posted 1 year ago

“Do not use this company returned item 20 days later still trying to get refund saying returns team looking in to this even sent a copy of returns receipt shocking”

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Posted 2 years ago

“Placed an order for a top which showed as size 4 large on their website, but was actually a size 4 medium when it arrived, so immediately ordered a size 5 Extra large (which arrived as a size 5 large!) Returned the smaller medium which hadn’t even been opened and they refused the refund as they said it has been worn and smelt of aftershave! Strange as wasn’t opened by me or even been tried on! Shocking customer service and would never buy from again!”

Helpful Report

Posted 2 years ago

“Charged for returning a faulty item because it was returned with other items purchased off the same order that whilst you might argue were correctly sized fitted poorly. Carriage for faulty goods return should not be my responsibility. Why would I return items separately and double my carbon footprint for the return - is carbon footprint not important to Mainline?”

Helpful Report

Posted 2 years ago

“Warning, I would not recommend buying anything from this company. I have spent thousands of dollars on multiple orders with this company and in my experience it is often that something doesn't fit or looks different when you get it than in the picture posted. I've tried sending back items at my expense in exchange for a different size and never received the items back. I recently purchased over a thousand dollars worth of shirts and a jacket and the $350 jacket never made it to me. I have made several attempts to deal with customer service with no results. I definitely will not spend another dollar with this company.”

Helpful Report

Posted 2 years ago

“This company is a SCAM. They will send you out faulty items. Only for you to then pay for the return. This is the way of them making money. Trading standards are looking into this. I ordered XS and I received what seemed like an XL even though it had XS printed. I have uploaded a screenshot. The large vest is the one from mainline menswear. And the other is my own vest which is a size XS. Just look at the difference between the two.”

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Posted 2 years ago

“Received fake utem and customer service wont entertain a refund”

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Posted 2 years ago

“Made 2 separate purchases, no complaints from me. Both orders arrived in less 5 days from UK to Australia with free shipping. Items on sale too good!”

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Posted 2 years ago

“So angry this company advertise their clothing and itwms as genuine. This is not true I ordered 3 Hugo Boss T-shirt’s and they are fakes and terrible fakes at that. The material was so thin and not even a label on the items! So angry , what a joke !”

Helpful Report

Posted 2 years ago

“Absolutely shocking customer service, no help received whatsoever. I kept getting fobbed off. I returned an expensive item which got lost. I received no help from customer services. The issue is still not resolved and I happened in July.”

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Posted 2 years ago

“Arrived on time and was happy with service definitely recommend!”

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Posted 2 years ago

“Shirts feel and look 'fake', size is incorrect, pictures are not aligned with reality. Very poor customer services and no intent to make it right”

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Posted 2 years ago

“They force u to remove your bad reviews and don’t believe you when items are missing”

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Posted 2 years ago

“Purchased an armani t shirt. It had two slice marks on the front so informed customer service within 20 minutes of receiving the faulty goods. Asked to take a picture & email them. They replied saying I'd damaged the top while opening which was impossible as I have very short nails & denied to replace the faulty goods. DO NOT BUY FROM THESE COWBOYS. Only cheap because they sale faulty goods.”

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Posted 2 years ago

“Ordered few items…one of it came wet, stinky and mold stains on white shirt. I contacted customer service the same day I received the package but they refuse to replace the shirt”

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Posted 2 years ago

“Don’t buy from this company I would have given no stars but it wouldn’t let me, I ordered a pack of T-shirts for my son which he tried on and realised they were too small I was refused a refund because they said there was a “deodorant smell”from the t shirts all I wanted was to return for a bigger size I will never order from here again”

Helpful Report

Posted 2 years ago

“I would give this company zero stars if I could. Got rejected for an exchange or refund due to a white shirt that apparently got sent back with an orange mark around the collar, they have sent me it back & nothing on it, but will not accept any refund back to me, so basically keeping my money, so not only am I stuck with a mens t shirt that’s way too big but also out of pocket! It’s an absolute joke that they can do this, also they have had no communication with me in the whole 2 weeks this has taken, just a letter in my returned parcel telling me that no refund is coming!! But then getting bombarded with junk mail from them, will NEVER buy from this company EVER again!!!”

Helpful Report

Posted 2 years ago

“These guys hound you with junk emails with their offers despite unsubscribing to about 3 of them now. Shop elsewhere as many many retailers have the same deals but none are as relentless as these guys.”

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Posted 2 years ago

“The customer service from this company is appalling! I will never be shopping with this online business again.”

Helpful Report

Posted 2 years ago

Mainline Menswear is rated 2.1 based on 135 reviews