Name: Mainline Menswear
Rating: 2.11

“Ordered several times from this company and every time the service has been excellent. Quick delivery, product quality as expected and if I’ve had to return an item, the refund has been promptly processed. Wouldn’t hesitate to recommend”

Helpful Report

Posted 4 years ago

“Been ordering Versace sweatshirts for years and this is the first time I had an issue from Mainline Menswear ...Stitching was sloppy on my Versace sweatshirts... please see picture below.... immediately returned for a full refund.... but the lady tried to tell me that this is the way that the stitching was on this item...evidently she does not know what she's talking about because I am a years-long customer ordering Versace sweatshirts from them... however I did not have a problem getting a refund”

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Posted 4 years ago

“Ordered a few times from Mainline and never had a problem, i returned a tracksuit that did not fit and received refund 4 days later”

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Posted 4 years ago

“Ordered a Lacoste jumper as a present for my dad which didn’t fit so returned the item wanting a new one. They returned the same item with marks all over their collar Which weren’t there Before and refused to refund The item due to this. The customer service was absolutely horrendous too. AVOID AT ALL COSTS”

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Posted 4 years ago

“Ordered 3 sale items from mainline. The following morning they emailed me to say that one of the items (a boss polo) was actually out of stock and I should contact them to arrange an alternative or refund. I go online and see the top I ordered for sale on the website only now now at the full price. I speak to customer service who essentially tell me if I want the top I'll have to pay the price difference. After repeated phone calls and text messages they refuse to budge. All I want is the top I have paid for!!! Mainline have come up with some complete bs that it's now new season stock but the 3 pictures of the polo are exactly the same and the title of the item is exactly the same. Other than to repeat the same line of "it's new season stock" no one at Mainline can tell me the difference (because there isn't one). AVOID THIS COMPANY THEY ARE UNTRUSTWORTHY CROOKS!”

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Posted 4 years ago

“Ordered 3 sale items from mainline. The following morning they emailed me to say that one of the items (a boss polo) was actually out of stock and I should contact them to arrange an alternative or refund. I go online and see the top I ordered for sale on the website only now now at the full price. I speak to customer service who essentially tell me if I want the top I'll have to pay the price difference. After repeated phone calls and text messages they refuse to budge. All I want is the top I have paid for!!! Mainline have come up with some complete bs that it's now new season stock but the 3 pictures of the polo are exactly the same and the title of the item is exactly the same. Other than to repeat the same line of "it's new season stock" no one at Mainline can tell me the difference (because there isn't one). AVOID THIS COMPANY THEY ARE UNTRUSTWORTHY CROOKS!”

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Posted 4 years ago

“Simply do not purchase from them. I've had two bad experiences. Product did not match the actual image and they make you pay tons of money for returns. Avoid at all costs.”

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Posted 4 years ago

“DO NOT PURCHASE FROM THESE GUYS! Discount the good reviews. SCAMMERS!!!”

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Posted 4 years ago

“Ordered a Nike tracksuit for my son, was updated at every stage and delivered two working days after purchase. Cannot understand the negative feedback on trustpilot by some, excellent service from start to finish thanks!”

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Posted 5 years ago

“This is a ZED STAR review. Ordered product shipped to the states. Did not fit. Placed product using their "rebound return" system on august 21. Product is still sitting in New York waiting to be returned back to UK. Who knows how long they will take to validate return and issue refund. Very bad customer service. Looks as though these people are swindlers to say the least.”

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Posted 5 years ago

“Extremely poor business conduct, paid for and placed an order on 17/08/19 for 3 Fred Perry items in the sale. Received an email the following day stating that the items I had paid for and bought were not in stock and I had the choice of picking alternative items or a refund, upon checking the site, the exact same items were in stock to buy but back up at full price. Lieing scammers.”

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Posted 5 years ago

“Hi, here it goes my review. I was looking for a technical sky feathers jacket so I found a good bargainin their shop (440£ full price, 50% discounted) I thought I was dreaming so I have to check google for positive references before i order. After I found all the bad reviews here I was seriously on a doubt because I didnt wanted them to took my money, send the wrong item (or fake) or whatever the people is saying here. At the end I decided to "take the risk" and order the jacket after one employee confirmed me via chat that they have stock available in my size of the requested jacket. 24h later I have recieved the goods (express delivery to Spain). The jacket is simply the best, thank you very much for everything. 10/10”

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Posted 5 years ago

“SENT OUT WRONG ITEM AND REFUSED TO RETURN IT! ORDERED BOXERS RECEIVED CLASSIC TRUNKS INVOICE SAYS BOXERS BOX SAYS CLASSIC TRUNKS UNSURE WHAT WORLD YOUR FROM BUT IN THIS ONE THEY ARE NOT THE SAME ITEM. FESS UP AND TAKE OWNERSHIP, BUT BASED ON ALL OTHER REVIEWS IT SEEM LIKE ITS YOUR DEFAULT ATTITUDE WITH ALL YOUR CUSTOMERS.”

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Posted 5 years ago

“Placed an order 1 week ago with next day delivery only to be told today that the item is out of stock! 6 whole days later! I’d rate them zero if I could! Awful service”

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Posted 5 years ago

“False Advertsing - Rude Staff - Low Standards False Next Day Delivery Adverts - Low Standards - Rude Staff - Stay Away I placed an order with them today morning (Order Number: 3770480). Didn't receive an email to confirm that they have received my order. My order was worth over £200 and came up as free Next Day delivery. I still haven't received my confirmation email. I rang them to check and they have advised me that the Disclaimer on their website states that they are very busy and require 2-3 days to dispatch the orders. So the next day delivery they advertise is a joke. The woman I spoke to over the phone was very rude, defensive and overall ill-mannered. It used to be a decent business but not any more. They are over-advertising, not able to cope with the orders they are receiving. I would strongly advise everyone to stay away from them or you might end up being on phone to them many times and not receive anything after all. If the owner of the business is reading this: Pull up your socks mate. You are letting your customers down. Why accept so many orders if you can't handle them. Train your staff and explain that it's customers who buy items, pay and that's how they get paid. That way they might speak to the customers in a better tone.”

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Posted 5 years ago

“Sold me faulty shirt not to be trusted”

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Posted 5 years ago

“Joke shop stay well clear of them there is a lot more online retailers that are better and have more class payed £80 for a hugo boss jumper first item av ad from hugo boss and the last poor quality very thin and flimsy jumper mainline menswear have the cheek to stick £4 postage on when most retailers it's free postage over £40 also had to pay £4 to send back this is how they make more money of postage mainline menswear stay clear of them”

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Posted 5 years ago

“Happy with the items purchased although delivery service was very poor. Just left outside so everyone walking past could easily see, lucky not to be taken.”

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Posted 5 years ago

“Amazing range to choose from, some good prices and next day/Saturday delivery is so handy!”

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Mainline Menswear Reviews