Mainline Menswear Reviews

Name: Mainline Menswear
Rating: 2.09

2.1 Rating 137 Reviews

28 %

of reviewers recommend Mainline Menswear

Company Reviews

Questions

Metrics

2.1

Based on 137 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Mainline Menswear made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mainline Menswear 1 star review on 1st November 2024

Mainline Menswear 1 star review on 31st March 2022

Marie T

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT PURCHASE FROM THESE GUYS! Discount the good reviews. SCAMMERS!!!”

Helpful Report

Posted 5 years ago

“This is a ZED STAR review. Ordered product shipped to the states. Did not fit. Placed product using their "rebound return" system on august 21. Product is still sitting in New York waiting to be returned back to UK. Who knows how long they will take to validate return and issue refund. Very bad customer service. Looks as though these people are swindlers to say the least.”

Helpful Report

Posted 5 years ago

“Extremely poor business conduct, paid for and placed an order on 17/08/19 for 3 Fred Perry items in the sale. Received an email the following day stating that the items I had paid for and bought were not in stock and I had the choice of picking alternative items or a refund, upon checking the site, the exact same items were in stock to buy but back up at full price. Lieing scammers.”

Helpful Report

Posted 5 years ago

“SENT OUT WRONG ITEM AND REFUSED TO RETURN IT! ORDERED BOXERS RECEIVED CLASSIC TRUNKS INVOICE SAYS BOXERS BOX SAYS CLASSIC TRUNKS UNSURE WHAT WORLD YOUR FROM BUT IN THIS ONE THEY ARE NOT THE SAME ITEM. FESS UP AND TAKE OWNERSHIP, BUT BASED ON ALL OTHER REVIEWS IT SEEM LIKE ITS YOUR DEFAULT ATTITUDE WITH ALL YOUR CUSTOMERS.”

Helpful Report

Posted 5 years ago

“Placed an order 1 week ago with next day delivery only to be told today that the item is out of stock! 6 whole days later! I’d rate them zero if I could! Awful service”

Helpful Report

Posted 5 years ago

“False Advertsing - Rude Staff - Low Standards False Next Day Delivery Adverts - Low Standards - Rude Staff - Stay Away I placed an order with them today morning (Order Number: 3770480). Didn't receive an email to confirm that they have received my order. My order was worth over £200 and came up as free Next Day delivery. I still haven't received my confirmation email. I rang them to check and they have advised me that the Disclaimer on their website states that they are very busy and require 2-3 days to dispatch the orders. So the next day delivery they advertise is a joke. The woman I spoke to over the phone was very rude, defensive and overall ill-mannered. It used to be a decent business but not any more. They are over-advertising, not able to cope with the orders they are receiving. I would strongly advise everyone to stay away from them or you might end up being on phone to them many times and not receive anything after all. If the owner of the business is reading this: Pull up your socks mate. You are letting your customers down. Why accept so many orders if you can't handle them. Train your staff and explain that it's customers who buy items, pay and that's how they get paid. That way they might speak to the customers in a better tone.”

Helpful Report

Posted 5 years ago

“Sold me faulty shirt not to be trusted”

Helpful Report

Posted 5 years ago

“Joke shop stay well clear of them there is a lot more online retailers that are better and have more class payed £80 for a hugo boss jumper first item av ad from hugo boss and the last poor quality very thin and flimsy jumper mainline menswear have the cheek to stick £4 postage on when most retailers it's free postage over £40 also had to pay £4 to send back this is how they make more money of postage mainline menswear stay clear of them”

Helpful Report

Posted 5 years ago

“So after drafting up my letter to trading standards today I am hoping that finally after reading through 100's of reviews on the same issue I have had that something will be done, Also feel that watchdog would be extremely interested in the way that you advertise your goods! So I paid £90 for your Armarni Lounge tracksuit the one in the picture which looks like a tracksuit the one on your advert with the trainers in it? And was stunned when a pair of very thin Armarni pajamas arrived.. on the label was marked Armarni Pajamas. Is there a reason why the label states what the item actually is but your advert does not? I can see clearly 100's of customer making review on the same problem but have you changed the listing? No is the answer. When contacting your returns department today I was told I would be charged £3.99 to return even after you have waited my time by trying to con me out of my own money and it wasn't until i spoke to your supervisor who advised well actually were getting alot of complaint about this item so we can return for free. if this was my company ands I was receiving bad press bad reviews and a very bad reputation for ripping off customers I would amend the listings immediately but of course you wont because this is the way you want to do business. #conartists #watchdog #tradingstandards”

Helpful Report

Posted 6 years ago

“Very badly trained staff, don't deal with the problems they have created, very poor customer services. Unreliable delivery, and do not care or do anything about it. Blames everyone else for there mistakes including the customer, seriously avoid, same products are available elsewhere, from a lot better outlets, how care about there customers”

Helpful Report

Posted 6 years ago

“Charge £150 pound deleivery tax on goods work £270 Complete shambles of a company Avoid”

Helpful Report

Posted 7 years ago

“Disgusted!!! On 24 November 2017 I ordered a pack of boxer shorts for £26. Eight days later they had not arrived although the money had gone out of my bank on the 27th. So I rang today, 2nd December and spoke to a customer services woman. She says she emailed me on the 24 November, the day I ordered them, to tell me they were out of stock. I never received the email and why, if they were out of stock, did they take my money? I now have to wait seven days (because its a weekend) for my money to be refunded. What would have happened to my money if I hadn't queried this? The woman told me that sooner or later I would have got in touch. So this company took money from my bank account for goods they knew they could not supply. FRAUD OR WHAT? Be careful!!”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“Two words. Absolutely Shocking!!”

Helpful Report

Posted 7 years ago

“Brought some jo6 Armani jeans from here for £120, they sent me some black faded ripped jeans that looked very worn out. I sent them an email with pictures complaining and I was told the jeans in the pictures were not the jeans sent to me and accused me of swapping the jeans they sent for some old ones, they Evan went on to say that maybe someone in my house swapped them over, they refused to refund me at start and told me not to send them back. After a few days of numerous emails and calls I finally got refunded but had to pay for the return out of my own pocket. There customer service skills are a joke and made me feel so small, would never want to order online again after this”

Helpful Report

Posted 7 years ago

“Stay away from theses thieves”

Helpful Report

Posted 7 years ago

Mainline Menswear is rated 2.1 based on 137 reviews