“Do not use this company. “No Quibble Returns” what a joke. I sent back a parcel, and they refuse to refund me as the item of clothing has been tried on. They claim it’s “been worn”.
I have purchased many items over the years and this is the first item I have sent back. It’s disgusting that they are refusing the refund!”
“I some products and payment was…
I bought some products and payment was through Klarna. However, an item within the order was not delivered which mandm direct notified me and informed me refund has been made through Klarna. Despite emails with both parties, with Klarna denying receiving payment and mandm direct otherwise, both parties have denied any responsibility and up till now I have not received any refund. I will advise never to deal with irresponsible retailers and intermediaries”
“I had bought a jacket for my husband which was to big i tetured it when i didnt get the miney refunded i emailed them they said that i had sent through some metal which i certainly did not “Rubbish customer service do not shop with this company returns do not get refunded if the parcel does not arrive back even with parcel labelled they had provided and sent correctly it’s my fault not the Parcel shop I dropped it off to.”
“Promised Christmas presents delivered via courier by 21st December. Made me wait in all evening 21st, 22nd, 23rd December and still not here. Unprofessional and unhelpful emails and online chat. Make sure you use paypal for refunds as they will refuse to refund or cancel.”
“SCAM!! I returned the order using the label tehy sent and i paid for. emails querying refund not answered, when i called they advised i had to wait 2 weeks, after 2 weeks still no refund, i gave them the receipt, tracking, date, time, shop it was returned to, but they said goods got lost and they won’t refund or assist further. I can’t speak to manager as they won’t put me through (they said they will call back which - guess what, didn’t happen), and any response from customer service is now we won’t assist further.
My case is now with Cdrl and i’m seeking help from other organisations - but save yourself the trouble. Clothes arent that great either, that’s why i returned them.”
“SCAM! I returned goods over £200 and provided evidence of the return but they refused to refund, case is now with cdrl, save yourself trouble, shop elsewhere, I regret ever clicking in this site! Impossible to even speak to manager, managers avoid facing customers.”
“I have never had a problem with this company I think they are brilliant so far. I have used them for the last five years at least. But I am about to send back my first purchase that I am not happy with. Fingers crossed MandM don’t let me down..”
“The website is good and so are the prices but it's a shame they use Evri/Hermes for their deliveries.
Time and time again this delivery company has been voted worst busines in the UK but MandM still use them..... why ??? I suppose its down to price, I would much rather pay for delivery that have it free from this joke of a company.
I made an order on the 29th August for next day delivery, its been delayed time and time again by hermes/evri and despite multiple emails of reassurance from MandM customer services saying they will resend my items I have still not got anything
************* Edit: ***************
I have been in contact with you every day for almost 2 weeks now !!
Your customer services team keep saying they will be in touch but never are !!!
Hermes/Evri have my parcel, they havnt even attempted to deliver it, they sent me 2 texts saying delivery failed on both the 8th and 10th September , I have a full cctv system plus ring door bell, no one came to my house so this is a blatant lie, Evri/Hermes have always and always will be the most useless and deceitful delivery service and are a disgrace to their profesion.
Both you and Evri are virtually impossible to contact, you do have an email but that way you can decide when to reply, as for Evri the only contact for them is a automated bot that just tracks your parcel and that's it.
I have literally wasted whole days of my life just trying to find out where my t-shirts are , it's absolutely rediculous
If you want to actually make an attempt to make this right then here is my order number #51A63AH
I can tell you one thing though, I found all the same items on Amazon for less money and next day delivery, so after 22 years ordering from you I will now make it my life's passion to tell everyone I can to avoid MandM direct and Evri at all costs just down to the way I have been treated.”
“They sold me trainers that slip down at the back whenever I walk (heel slippage). They have virtually no customer service. No phone staff. They expect customers who received faulty goods to pay return postage in direct violation of the Consumer Rights Act 2015. Avoid these charlatans like you would avoid dog dirt on the pavement.”
“I'm not happy with service usually I get good service but this time not your friends evri send my parcel to wrong address I got proof instead you guys sending to flat 2 Mill house you send to flat 2 barn house and my door colour white not purple and I went to there no one opening the door”
“This is an awful company to purchase from. DO NOT EVER SHOP HERE. Received boots that were way too small and “customer service” refused to accept whilst trying to provide “best customer service possible”. Avoid shopping here like the plague.”
“Very good service and very good value
I would normally order a size Xl on this occasion after reading the size chart I ordered a xxl.
Unfortunately they still came up small I therefore had to return the items for a refund (order number 26940181)
I was tempted to order another item at a cost or circa £30 , circa £35 with p&p
I decided against doing so as I have already paid p&p on my first order plus another £3.85 to return it due to not fitting and to now pay an additional £4.95 postage and risk the possibility of having to return the item again (at a additional cost to me ) should the sizing not be right again, seems slightly unfair.”
