MandM Direct Reviews

“ FAQ's and help useless. I've spent an hour trying to get across my problem with, I suspect, a robot. Mandmdirect charge a lot for returns and make it impossible for people confined to home. How hard is it to include a return form with your purchase and arrange payment to activate if needed. ”

“ Do not use this company. “No Quibble Returns” what a joke. I sent back a parcel, and they refuse to refund me as the item of clothing has been tried on. They claim it’s “been worn”. I have purchased many items over the years and this is the first item I have sent back. It’s disgusting that they are refusing the refund! ”

“ I had bought a jacket for my husband which was to big i tetured it when i didnt get the miney refunded i emailed them they said that i had sent through some metal which i certainly did not “Rubbish customer service do not shop with this company returns do not get refunded if the parcel does not arrive back even with parcel labelled they had provided and sent correctly it’s my fault not the Parcel shop I dropped it off to. ”

“ Will not refund me for returns. ”

“ Rubbish customer service do not shop with this company returns do not get refunded if the parcel does not arrive back even with parcel labelled and sent correctly it’s my fault not the Parcel shop I dropped it off to. ”

“ Awful quality, pictures on website very misleading. Tried them once never again!! You even have to pay for returns! ”

“ Not sure what these were coated in but they stank to high heaven! Washed three times in washing machine with white vinegar and bicarb of soda and even my machine smelled afterwards! Paid for returns label but was not included in package. ”

“ In this respect, I couldn't fault the customer services as they provided a free returns label as the boots were faulty. ”

“ They delivered someone else’s order to me, cannot collect it, won’t send a returns label and have blocked my account! Very unhelpful trying to sort it out. Goods delivered are for a 14 year old child, definitely of no use to me. ”

“ DREADFUL RETURNS POLICY WHICH RATHER THAN THE £2. ”