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Moteefe Reviews

4.2 Rating 2,556 Reviews
81 %
of reviewers recommend Moteefe
Company Reviews Questions Metrics Info
4.2
Based on 2,556 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
95%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult

Popular Questions:

Delivery

How does Moteefe deliver? How long does Moteefe take to deliver? Does Moteefe deliver on time? How is accuracy and good condition of items delivered by Moteefe?

Returns

Customer Service

How can I contact Moteefe? How quickly does Moteefe resolve customer queries?
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Ask a question and get answers from people who are customers of Moteefe.
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About Moteefe:

Moteefe was founded in 2014 by Lev, Mathijs and Olivier while pursuing an MBA at INSEAD. With Moteefe it is our ambition to help everyone bring great clothing designs to the market without any risk or hassle.

What drives us is the opportunity to promote entrepreneurship and enable creative individuals and organizations to bring their ideas to life. We want to take away all the risk, worry and hassle, and truly help people get rewarded for their creativity by giving them a platform and the opportunity to build a brand or spread a message.

We also aspire to bring customisation to the masses and help everyone wear unique products that make people feel and look special. Why should you wear another mass produced t-shirt when you can get unique and amazing designs?

Jokingly, we refer to ourselves as “relaxed maniacs” at Moteefe. So whilst we want to provide you with a service which is beyond awesome, we enjoy nothing more than discussing new ideas or designs so drop us a line or give us a call for a chat! The whole team would like to welcome you to our unique community as a designer or amateur of fine products.

Email:

sellersupport@moteefe.com

Got a Question?

Who can I thank for sharing all these reviews! Just saved me a lot of grief and I am avoiding this seller!! Thank you all!!!
Helpful Report
Asked by Bigg Mitch (5 years ago)
Why are you not able/willing to ship my T-shirt using a courier service which I am prepared to pay for? Posting to South Africa is a very dangerous thing to do - as our postal service is actually in dire straights. I've been waiting since June for my biker's T-shirt. Please consider either registering the parcel or using a courier company such as DHL. thank you.
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Asked by Annette du Toit (5 years ago)
I ordered a t shirt August 2 and have not received it. I contacted you but you still have not contacted me with an answer. Order #53134984
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Asked by Mary J Whitaker (5 years ago)
I need to change the size on my order, however no packing slip was in the bag. Please advise.
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Asked by Norma Varley (5 years ago)
What is a region?
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Asked by Heather (5 years ago)
My tee shirt printing is really bad . Letters almost missing ? Or chopped up ??? 28 dollars for this wrong .
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Asked by Scott Clark (5 years ago)
Hello I ordered a tee shirt not only is it not true to size the decal is all on wrong and distorted!! I would like to return and get $ credited to my charge account, please respond. Thanks Ruthann Rapuano
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Asked by Ruthann Rapuano (5 years ago)
We ordered a sweatshirt when it came it had a big hole that had been part stitched we paid 53 dollars for it. Help we need to send it back or get a new one somehow. Was disappointed I was never told there was a fee. Very disappointed Help
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Asked by Suzanne Allinson (5 years ago)
I need to know where my other shirt is I only recieved one of them I ordered 2 of them
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Asked by Ginger Green (5 years ago)
Paid for T shirt Ref 54037212 was advised would be delivered 26th_27th Aug it has not arrived, could you please advise.
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Asked by paul savidge (5 years ago)
Hello I ordered a t shirt on 14th August ref 53677644 but I haven’t as yet received it or any notification . Please could you advise as it’s a birthday present .
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Asked by Dawn Davies (5 years ago)
Celtic t shirts
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Asked by Rosie (5 years ago)
How do I cancel my order
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Asked by Candy Russell (5 years ago)
I had ordered 3 shirts and my acct is being deducted for another 3. I only want the 3 shirts. This is Sandie Chavez 3070 San Elizario Ct Las Cruces NM 88007. I want this refunded ASAP
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Asked by Sandie Chavez (5 years ago)
If you are based out of the USA why is it asking me to pay in euros and then charging me a currency conversion fee @ 3.5% when I live in Canada? I was going to buy a shirt but now I don’t trust it.
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Asked by Shannon (5 years ago)
I ordered one large and one 2xl. You sent me one large and one xl. I need to exchange the xl for the 2xl that I ordered. How can I get the size I ordered.?
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Asked by Randy Berger (5 years ago)
I ordered a shirt and I don't remember giving a mailing address. How can I check this order?
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Asked by Randy Fortenberry (5 years ago)
Sorry,I want to know if my order was sent?
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Answered by Dicusara Ana (5 years ago)
Looking to return an item. How does one go about sending it back?
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Asked by David Gemmell (5 years ago)
I ordered an xl shirt for my husband and we received a 3xl shirt. There is no number or return information to get the correct size. What do I need to do to get the correct size since there is no contact information enclosed?
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Asked by Marcia Fortune (5 years ago)
What is the customer service email? I recieved the wrong shirt and I need to get in contact with them to get the correct shirt that I ordered
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Asked by Samantha Parkinson (5 years ago)
I ordered in January and was very disappointed. Have written to get a refund and it is now May and still have not heard from them.
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Asked by Marilyn Lilyquist (5 years ago)
I placed an order today and I was charged for two shirts I only wanted one
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Asked by Shelia Dencelia Williams (5 years ago)
hi i live on Malta... and i questions about giving my card details. because it was abused before over facebook. i rly like your produkts im a poker pro... just i want some t shirts... and i dont give all my card details easyly ... can u help me .
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Asked by Vincent vip poker pro (5 years ago)
how people buy for this rat company
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Asked by wilfredo torres colon (5 years ago)
I wanted to order only 1 t shirt but the order went out as 2 shirts how do I cancel one?
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Asked by Lucille Davis (5 years ago)
how do I return item for refund.
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Asked by John Metzner (5 years ago)
how do i return an item
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Asked by John Metzner (5 years ago)
I sent team torres lifetime member t shirt I want my money back or large ladies size please stop cheating people that not good thank you
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Asked by wilfredo torres colon (5 years ago)
I read to you company no answers you are rat people
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Asked by wilfredo torres colon (5 years ago)
you company is not good sale people you are cheating people
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Asked by wilfredo torres colon (5 years ago)
this is the ordered number for team Torres lifetime t-shirt
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Asked by wilfredo torres colon (5 years ago)
I ordered a ladies size large T-shirt that says Torres Lifetime member. But I received a size Medium. I need to return this shirt and please send me the correct size. Thank You.
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Asked by Wilfredo Torres Colon (5 years ago)
hello ! i have order one t shirt number of my order 41816776 but i dot received! i pay with mai card and a have time delivery 31.01-04.02! do you now sumfing about this? thx RalucaLeucuta
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Asked by Raluca Leucuta (5 years ago)
Hi Jorge, Thanks for your question! I can see that you have already contacted our Support Team at support@moteefe.com. If there's anything else we can do for you, don't hesitate on getting in touch again via the same channel. Kind Regards, Moteefe
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Answered by Moteefe Support (5 years ago)
myn bestelling nr 388437636 van 4/12 is nog steeds niet toegekomen.Levering was voorzien tussen11 en13/12.We zyn nu i8/12
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Asked by luc argeerts (5 years ago)
Hi Luc, Thanks for your question. I see that in the meantime you contacted our Support Team and we have arranged a replacement for you. Please don't hesitate to get in touch with us via support@moteefe.com if you have other questions for us. Kind Regards, Moteefe ------------ Hallo Luc, Bedankt voor uw vraag. Ik zie dat u in de tussentijd contact hebt opgenomen met ons ondersteuningsteam en we hebben een vervanging voor u geregeld. Aarzel niet om contact met ons op te nemen via support@moteefe.com als u nog andere vragen voor ons heeft. Vriendelijke groeten, Moteefe
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Answered by Moteefe Support (5 years ago)
Good day I'm still awaiting delivery from yourselves ..order 36788251 I see I've been blocked on messenger by yourselves .please advise?
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Asked by John Ancill (6 years ago)
Hi John, Thanks for your question. I'm sorry to hear that you weren't able to contact us via Facebook Messenger. Rest assured that we have not blocked your messages in any way. If you still didn't receive your order, please get in touch with our support via support@moteefe.com, we'll be sure to help!! Thanks in advance for your patience and understanding. Kind Regards, Moteefe
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Answered by Moteefe Support (5 years ago)
Bonjour Je n ai toujours pas ma commande 37324550 qui devait arriver le 3 décembre. Livraison VIVET Guylaine 1 rue de Pilouvet 77410 messy france
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Asked by Guylaine Vivet (6 years ago)
Cuando recibiré el producto que compré y pague??
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Asked by Jorge Alberto osorio montoya (6 years ago)
Hola Jorge, Gracias por tu pregunta! Puedo ver que ya se ha contactado con nuestro equipo de soporte en support@moteefe.com. Si hay algo más que podamos hacer por usted, no dude en ponerse en contacto nuevamente a través del mismo canal. Saludos cordiales, Charlie
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Answered by Moteefe Support (5 years ago)
So if i live in Sweden Will have to pay some kind of pat just to get it iver the border
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Asked by David bodell (6 years ago)
Hi David, Thanks for your question. Moteefe is a UK-based company that has headquarters in London, but as a global business we use a network of suppliers worldwide. All of our items are printed at one of our partner facilities within the European Union and then shipped directly out to our customers. This helps us keep our delivery times and costs as competitive as possible without compromising on quality. If you’d like more specific information about where our products are printed and shipped from, then please let me know. If there’s anything else we can help you with, please don’t hesitate to get in touch with our support via support@moteefe.com Kind regards, Moteefe
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Answered by Moteefe Support (5 years ago)
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