“Very helpful support on the phone prior to placing an order. The person I spoke to was knowledgeable, had a friendly manner and was happy to check some details with a colleague. The product was delivered promptly and was packed well in materials that could all be recycled.”
“Very happy with my hurricane lantern, great addition to my fireplace , and very cosy with a candle . Not my first purchase with Naken , definitely not my last!”
“Great service all round. The item was competitively priced and delivery was quick. Well packaged and we are very pleased with the quality and look of it”
“Ordered online in May for a product stocked by many online retailers and still have not received the item. Estimated delivery date now late September.”
“Ordered a chair from this company in July, with a delivery date of 6-13 Sep. No contact advising of change to delivery window. Upon contacting them several times, we have been lied to and still do not have our item. One rep. said that the item was on its way to them and due to arrive into their warehouse, which it wasn't as now there has been a 'manufacturing issue' and it hasn't even been dispatched from the third party seller. We requested a refund (a not insubstantial £600) and they are refusing to give us it, in spite of the delivery window being exceeded massively and a new, unacceptable delivery window of mid-Nov being provided. They claim that they cannot cancel the order, which is no fault of our own and down to their poor systems and processes. Bizarre and unreasonable company who have our money but have not delivered the item when expected and refuse to give us a refund.”
“I recently ordered wallpaper from Naken
I recently ordered wallpaper from Naken which was £250 per twin roll. I used their online calculator to estimate the amount required, then placed the order for £1,700.
The wallpaper was delivered & the papering completed, albeit that this took sometime. I was left with 2 unopened rolls & contacted Naken for return/refund. I was eventually told that as more than 14 days had expired they would not refund. Their customer interaction via the chat function was slow & frustrating, with questions having to be repeated & not answered. Contrast this poor service with Wallpaper-UK who I ordered similar high end wallpaper for another room where wallpaper needed to be returned/refunded which was done (outside of 14 days with no quibble). I would not recommend or use Naken again as competitor companies offer far better and sympathetic customer service.”
“I ordered a box which arrived for delivery 1 hour before the stated delivery time . I did not get an email prior to delivery to say it would be delivered at all - just a text from a delivery company . They will not deliver again without an extra charge and are refusing a full refund . Customer services are rude and unhelpful . They will not let me speak to a manager .Do not use this company .”
“BUYER BEWARE - I placed an order around 2 weeks ago. The item is backordered and has not yet been dispatched. I tried to cancel the item (a TV stand) and Naken Interiors is refusing to cancel the order which is a direct violation of the Consumer Contracts Directive. I have raised a dispute with PayPal and will never think to use this retailer ever again.”
