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NewChic Reviews

3.6 Rating 4,872 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,872 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
The quality is great and my son loves it. Unfortunately, it was too small. We are returning the jacket and will order the next size up.
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Posted 4 years ago
Happy with quality of product, quick delivery.
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Posted 4 years ago
Love the shoes, there are very well made and so comfortable! The shipping could use some attention.
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Posted 4 years ago
all was as ordered great
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Posted 4 years ago
Заказывала первый раз, очень волновалась, потому что сталкивалась с недобросовестными продавцами в интернете неоднократно, а никто из знакомых этот сайт не знал и с него не заказывали. Посылка пришла быстро, раньше определяемого срока. Все подошло, вещи такие же яркие, как на сайте, мерки как-будто с меня сняли. Сшиты очень хорошо, аккуратно, все швы ровненькие, нитки нигде не торчат. Аккуратно упаковано в пакеты с замками. В общем, это был не последний заказ на этом сайте, и буду его рекомендовать друзьям и знакомым.
NewChic 5 star review on 19th November 2020
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Posted 4 years ago
I ordered two jackets in XL (their website said they would actually be XXXL), there was no label to confirm the size. Once received that actual size is between medium and large, worthless to me.
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Posted 4 years ago
The ordering process was simple and efficient, and the goods were delivered before the proposed due date.
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Posted 4 years ago
The Chinese people are hardworking, decent and polite. I am not happy that it takes a working week before you process the order and then 5 working weeks to deliver it. Your standard delivery does not conform to European or USA expectations. We do not expect that a 6-week delivery option would be offered by any modern internet seller. You have let yourselves down in a big way. I shall not be your only dis-satisfied customer. You have won and lost a customer at the same time … not a very clever business strategy. Peter Cowling You have not replied to my emails. The telephone number on your website is not correct.
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Posted 4 years ago
Item arrived well packaged and in good order.
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Posted 4 years ago
Website featured photos of two different garments. I ordered what I hoped was the better of the two. Unfortunately the poorer one was delivered. On seeking to return the item I declined to pay the postage to China and was offered a partial refund which I accepted. The actual refund recived (quickly) was less than the figure I was quoted. I will not be buying again.
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Posted 4 years ago
Everything was fine
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Posted 4 years ago
thank you
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Posted 4 years ago
Received my new winter shoes in perfect condition and in only 2 weeks. The price was cheeper than other local suppliers. I know because I shop around via the WEB before I buy.
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Posted 4 years ago
I was pleased to see my purchases arrived alot sooner then estimated. I was very pleased with my products as well.no complaints here
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Posted 4 years ago
It fits, and is very pretty! Very good customer service!
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Posted 4 years ago
Delivery was the time frame given which was good.
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Posted 4 years ago
We order two different items, both of them are two small. We should have order XL instead of L. It will become a christmas gift for my neighbourg little girl.
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Posted 4 years ago
received order early and package was in great condition .I am very pleased with my order
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Posted 4 years ago
How the heck do you send anything back to this place. I will never buy anything from them again and unless you want to end up with something you will end up throwing away look very carefully at how to contact them to return something because in my experience it is impossible. I made the mistake of ordering two dresses a cardigan and a blouse, What a waste of money the only place they are good for is the bin. Don't waste your money It has proved impossible to find a phone number and you have to contact them before you can return it to them and as for getting a response to an email. I would say very poor quality and even poorer customer service once it is sent you are stuck with it.
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Posted 4 years ago
Tres belles couleurs,fidèle à la photo Bonne qualité/prix
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Posted 4 years ago
NewChic is rated 3.6 based on 4,872 reviews