New Look Reviews

Name: New Look
Rating: 4.18

4.2 Rating 520 Reviews

83 %

of reviewers recommend New Look

Company Reviews

Questions

Metrics

4.2

Based on 520 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 21st October 2024

Pooja

New Look 1 star review on 10th November 2023

Anonymous

New Look 5 star review on 19th October 2022

Anonymous

New Look 1 star review on 7th April 2022

Sheyla

Anonymous

Anonymous // 01/01/2019

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“A great selection at great prices. The delivery pass really makes delivery and returns so quick and easy.”

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Posted 6 years ago

“I asked the assistant if she could see if they had any more men's Goodies in stock to get them two for 25pounds the girl checked for us and nothing was to much trouble for the girl she even checked other stores for us as Coventry didn,t have x large .”

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Posted 6 years ago

“Great fast shipping & lovely item”

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Posted 6 years ago

“I just love new look, very easy to order and they have an excellent website.”

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Posted 6 years ago

“I have just had the misfortune to visit New Look in Orpington, I have never received such a poor reception and lack of service when purchasing something, lack of communication, lack of eye contact and basic niceties, it was terrible. Having arrived at work I commented about the poor service to hear a colleague say 'I never go in there the staff are rude' ! Think a mystery shopper is needed, something needs sorting, I definitely wont be going back.”

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Posted 6 years ago

“Always good and quick service. Everything is so cheap and such good quality”

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Posted 6 years ago

“Great customer service. Very helpful. Clothes always fit me so well.”

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Posted 6 years ago

“I bought sunglasses from the store , the counter lady helped me to find another pair bacause those ones were already with scratches! She was very polite and helpful! Very pleasant experience.”

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Posted 6 years ago

“Extremely friendly staff and bargain buy. Thanks!”

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Posted 6 years ago

“Customer service very good. My order was easily tracked with the option of click and collect.”

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Posted 6 years ago

“The online website is very easy to navigate, and the purchasing of products is simply done as well. Would definitely recommend and will be using New Look again.”

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Posted 6 years ago

“Great quality, good prices. The sales are also amazing”

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Posted 6 years ago

“The staff were so nice and helpful, i love their clothes!”

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Posted 6 years ago

“Brilliant quality and price”

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Posted 6 years ago

“excellent quality and lots of think discounted”

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Posted 6 years ago

“They have a good range of products and very freindly staff”

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Posted 6 years ago

“Good customer service, had what I wanted”

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Posted 6 years ago

“Ordered some boots came when said and they fit perfectly . So no hassle very happy customer”

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Posted 6 years ago

“They are always very efficient and processed my order and answered my questions politely.”

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Posted 6 years ago

“Easy site to navigate; easy purchase and choice of collection”

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Posted 6 years ago

New Look is rated 4.2 based on 520 reviews