New Look Reviews

Name: New Look
Rating: 4.16

4.2 Rating 522 Reviews

82 %

of reviewers recommend New Look

Company Reviews

Questions

Metrics

4.2

Based on 522 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 21st October 2024

Pooja

New Look 1 star review on 10th November 2023

Anonymous

New Look 5 star review on 19th October 2022

Anonymous

New Look 1 star review on 7th April 2022

Sheyla

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt delivery. 20% off first order. Good quality and as described on the website.”

Helpful Report

Posted 7 years ago

“I ordered a new pair of blue high waisted jeans from New Look recently. I received excellent customer service both in store and online when ordering different pairs of jeans to try on and quickly found a great pair. They are very skinny fitting but comfortable and the material is of a very good quality. I always order from New Look due to its ongoing high quality customer service.”

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Posted 7 years ago

“Items were shipped quickly and were exactly what I had wanted!”

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Posted 7 years ago

“Very happy with the helpful staff members, and the qaulity of clothing!”

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Posted 7 years ago

“Great experience, as always, quick dispatch and delivery and the product was in great condition upon arrival.”

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Posted 7 years ago

“Amazing products, great fitting and quality! And affordable prices”

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Posted 7 years ago

“New Look in wickford Essex have the best layout. I don’t know how they do it but compared to every other New Look store I visit it’s my favourite. They display everything so well, everything is easy to see and to find! Their sections are spaced out well. The staff are always really helpful and polite. I can’t fault any of it.”

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Posted 7 years ago

“So easy for returns. I bought something that I didn't like on myself. I printed a returns label and took it to a collect store.”

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Posted 7 years ago

“Great product at a great price. Bought a lovely warm jumper in khaki - just need the cold weather now! Great service from customer service too.”

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Posted 7 years ago

“To find the curves clothes for us larger ladies on the New Look site was great, bought a jumpsuit and shoes and they fit perfectly and the shoes are super comfy, thanks again Nee Look can't wait to order more”

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Posted 7 years ago

“Brought a pair of black skinny jeans, fitted well other than length was a bit short”

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Posted 7 years ago

“The product came in good time and it helps that they describe the size and height of model so you will know what it would look like on you.”

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Posted 7 years ago

“Delivery as promised”

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Posted 7 years ago

“Really good clothes and a lot of sales for all people that love New Look”

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Posted 7 years ago

“excellent customer service excellent value staff always happy and friendly the discount on the blue light card is amazing ... thank you”

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Posted 7 years ago

“Always service with a smile happy to help with sizes and quick email receipt”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

“The New Look online sale offered unbeatable value for money, on superb quality goods ideal for gifting.”

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Posted 7 years ago

“Fantastic shop. Staff are so helpful . Clothing and shoes are great quality. I always buy from there and always recommend to people. Im 49 years of age and they cater for my age group”

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Posted 7 years ago

“Motherwell newlook branch always friendly and helpful”

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Posted 7 years ago

New Look is rated 4.2 based on 522 reviews