New Look Reviews

Name: New Look
Rating: 4.18

4.2 Rating 520 Reviews

83 %

of reviewers recommend New Look

Company Reviews

Questions

Metrics

4.2

Based on 520 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 21st October 2024

Pooja

New Look 1 star review on 10th November 2023

Anonymous

New Look 5 star review on 19th October 2022

Anonymous

New Look 1 star review on 7th April 2022

Sheyla

Anonymous

Anonymous // 01/01/2019

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“Purchase I made was very easy to do”

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Posted 6 years ago

“Great clothes, sizes are very good fast delivery”

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Posted 6 years ago

“Quick delivery good quality items for price”

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Posted 6 years ago

“Offered me a store card and received 20% off a new coat. Very happy with it!”

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Posted 6 years ago

“I brought this burgundy puffa jacket for quite a significant amount of money thinking this will be pretty decent quality once it arrived before me even trying it on, it had thread coming out near the zip and since then lots more thread is coming out which just looks ugly and cheap, also after 2 weeks of wearing it the pocket has now got a hole in, unbelievable and not worth £45 looks lovely but not even ok quality.”

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Posted 6 years ago

“Great service. Quality was good considering the prices.”

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Posted 6 years ago

“Delivered in less then 24 hours good customer experience”

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Posted 6 years ago

“Always buy my clothes from here good quality and true to size.”

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Posted 6 years ago

“Good delivery service lovely quality of goods when arrived”

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Posted 6 years ago

“Staff very helpful and friendly and chatty with my girls”

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Posted 6 years ago

“Order purchased very quick response and delivered to nominated store within 2 Days”

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Posted 6 years ago

“They sell reasonably priced clothes, always seem to have something new in, such a shame they bring the same designs out each year but with minor adjustments.”

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Posted 6 years ago

“Found the perfect top for holiday”

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Posted 6 years ago

“The young man serving upstairs in the Middlesbrough branch was very helpful. I went in looking for shoes for my fussy teenage daughter. He came round the whole shoe department recommending shoes and sizes in certain styles. I went out a lot less stressed than i went in. Thanks to his help.”

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Posted 6 years ago

“very good shopping experience , made you feel comfortable shopping even with my wild daughter darting around the shop , had to find outfit for my sisters wedding , very helpful staff”

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Posted 6 years ago

“Great value for money, great range of clothes and nice simple styles. Also great for kids clothing and offers . Goo fast delivery.”

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Posted 6 years ago

“They always have sales on and the prices are affordable. The shoes are stylish and reasonally priced for all occassions and clothes for all types of woman”

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Posted 6 years ago

“Great prices”

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Posted 6 years ago

“Great, affordable and stylish all at the same time. Free returns is a strong point in my opinion and, as a student, the affordable price is important too. Often, companies substitute quality to make the products cheaper however New Look have the perfect balance between the two. Will definitely shop both instore and online in the future.”

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Posted 6 years ago

“They were very polite at the checkout and didn’t mind putting through lots of different vouchers even though it took a while.”

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Posted 6 years ago

New Look is rated 4.2 based on 520 reviews