New Look Reviews

Name: New Look
Rating: 4.18

4.2 Rating 520 Reviews

83 %

of reviewers recommend New Look

Company Reviews

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Metrics

4.2

Based on 520 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 21st October 2024

Pooja

New Look 1 star review on 10th November 2023

Anonymous

New Look 5 star review on 19th October 2022

Anonymous

New Look 1 star review on 7th April 2022

Sheyla

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great clothes for my daughter for birthday and got discount very friendly thanks”

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Posted 6 years ago

“Bought some shoes online they fit perfectly”

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Posted 6 years ago

“Good range of sizes and got bargains in the sale”

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Posted 6 years ago

“Easy to use website with lots of helpful photos of products. Easy payment process. Items are great quality. And to help there are usually customer reviews of the products to help with sizing etc.”

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Posted 6 years ago

“Ordered a bunch of clothes from New Look in the january sales and they arrived on time and all fit perfectly - very happy!”

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Posted 6 years ago

“Item returned to New Look - delivered by Connect plus 13 February 2018. Despite many phone calls and an email to CEO Alistair McGeorge, I still have not received a refund and it's totally unacceptable. First item collected in store had been missized so the store had to reorder. The second item was not correct either. Called Customer service and received conflicting information - one person said to return to store, and another said that I had to post it as I had paid with Paypal. I have absolutely no idea what is going on. My very first and definitely my last purchase with New Look. ALL I WANT NOW IS MY REFUND!!!”

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Posted 6 years ago

“I've been a customer of new look for many years and I'm so excited that they have reinvented their denim range. I recently bought a pair of leggings from new look and they fit as if they were made for me. So so happy.”

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Posted 6 years ago

“Good service in the store which can be unusual from a large high street retailer aimed at young people. I was offered the opportunity for the staff to order the product on line in store when I couldn't find my size. The product arrived by the delivery deadline.”

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Posted 6 years ago

“I have a store card and they are always brilliant and friendly on the phone. Refreshing to see such lovely customer service”

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Posted 6 years ago

“Great customer service, the young lady working within the store was really chatty and entertaining towards my children who were being difficult not wanting me to shop, with her help managed to get things done.”

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Posted 6 years ago

“The bag was bigger than the picture which is a great thing .It was kind of a supprise. It had very fast shipping.it came with a keychain”

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Posted 6 years ago

“All of the dresses I bought were in the sale and kept getting reduced. The quality and variety was good”

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Posted 6 years ago

“Pleased the my purchase as it looked exactly like the picture and delivery was also good and came before the date expected.”

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Posted 6 years ago

“Their delivery times are always prompt, and I have received quick and helpful customer service from them.”

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Posted 6 years ago

“Was shopping with my daughter in your bury st Edmunds, Suffolk store A lovely young lady called Anna was very helpful and pleasant.”

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Posted 6 years ago

“Online orders are delivered to shop with no delivery charge with orders over £ 20.”

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Posted 6 years ago

“Prompt delivery no quibble returns. Deffo value for money.”

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Posted 6 years ago

“Good quality product, however not exactly as the pictured showed. Very good price however the cost of delivery seems a bit high. Otherwise very pleased, and delivery was faster than expected”

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Posted 6 years ago

“The clothes are very good for the money”

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Posted 6 years ago

“I always find the staff in new look extremely helpful i suffer from anxiety and find it daunting having to go shopping and dread events that involve having to glam up however these things need to be done, I have now found newlook sales assistants calm attentive and keen to assist also their on hand to be personal shoppers and are always willing to help you find that perfect outfit complete with shoes and accessories they take away all the stress and for that I give them 100% stores are always well presented and easy to access also”

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Posted 6 years ago

New Look is rated 4.2 based on 520 reviews